Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts

La Petite Academy on New Allen Road logo

La Petite Academy on New Allen Road

Day care center · Memphis, TN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 80 daycare centersPosition by Experts Score among all companies we track in this category. · better than 56%
4.7 ★★★★★ 54 Google reviews · 23 photos
91%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
Sep 2026latest review
📞 Call (877) 271-6466Request a call backWebsite ↗

La Petite Academy on New Allen Road at a glance

Reviewers frequently praise the facility's cleanliness, welcoming atmosphere, and staff's attentiveness to children's social and academic development. Parents appreciate the inclusion of diapers and wipes in tuition, flexible scheduling, and timely communication from management. However, a minority of critics report billing discrepancies regarding supplies, concerns about staff conduct, and dissatisfaction with how management addresses parental complaints. One reviewer also cited an illness outbreak, highlighting a potential health safety issue.

  • Google rating: 4.7 out of 5 from 54 reviews (91% five-star).
  • Reviews on this page: 54 Google reviews (47 with written comments).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: September 23, 2026.
  • Service: Daycare Center serving Memphis, Tennessee.

Data from Google, last updated October 25, 2026.

Score profile vs other daycare centers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction83Reliability76Craft & service–Value100Momentum100Replies to reviews54Satisfaction: 83 (median 83)Reliability: 76 (median 76)Value: 100 (median 94)Momentum: 100 (median 100)Replies to reviews: 54 (median 44)
This companyDaycare Centers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.La Petite Academy on New Allen Road: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.La Petite Academy on New Allen Road: 76/100 on this factor. Category median: 76.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.La Petite Academy on New Allen Road: 100/100 on this factor. Category median: 94.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.La Petite Academy on New Allen Road: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.La Petite Academy on New Allen Road: 54/100 on this factor. Category median: 44.C
54

Bar = this company · dark tick = category median.

Star ratings

54 Google reviews we collected

  • 5 stars4991%
  • 4 stars24%
  • 3 stars00%
  • 2 stars00%
  • 1 star36%

Praise vs complaints

Phrases our text analysis found in 47 written reviews

  • Praise2385%
  • Complaints415%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price847%
  • Reasonable847%
  • Overpriced00%
  • Not sure16%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1556%
  • Would recommend415%
  • Speed & response311%
  • Honesty & trust311%
  • Communication14%
  • Price & value14%

What customers talk about

We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Sage is an amazing person, over the top customer service and very caring!”
  • “They have been amazing since the first day I met them highly recommend 10 out of 10”
  • “April addresses concerns in a timely manner and has been the peace of mind that is needed.”
    “…the kids n when you say some about it oh it’s just the camera moving slow not the video I have if you got kids here take them out NOT A SAFE DAYCARE…”
  • “They are patient, kind, and genuinely care about the children.”
  • “…ers but management team is very unprofessional they don't know how to communicate with there parents about there children and don't listen when parent…”
  • “The price I would say is midrange; I toured a place that was cheaper but the quality was no where near LaPetite Academy.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired La Petite Academy on New Allen Road for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Adrianna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I really liked the environment and the staff including Ms April were very nice and welcoming

Adrianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This daycare is amazing. The staff is very caring and patient with the children. My child is always happy and learning new things every day.

adriana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great daycare with friendly staff. They take good care of the kids and keep the parents informed.

Great price
La'Shay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The daycare teachers here are truly amazing. They are patient, kind, and genuinely care about the children. It’s clear they put a lot of effort into creating a positive and nurturing environment where kids feel safe, happy, and encouraged to learn.My kids love it here thank you💕

Great priceMeal preparationEducational services
Danielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Love it my kids never been in care care I was so afraid but they really eased my worry made me feel welcome and comfortable with my kids being there

Shatina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I love the environment and teachers. They are friendly and great. My child learns and have fun. She enjoys going to school and wants to go on the weekend

Reasonable price

Jobs customers hired them for

JobReviewsCategory typical
Educational services12—
Meal preparation4—

Compare with

Photos

Customer reviews

4.7 ★★★★★ 54 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kristi Mccauley4 reviewsTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love it

Response from the owner · a month ago

Kristi, thank you for sharing this and for trusting us with your child. We’re glad to know you love it, and our team looks forward to continuing to support your family’s learning and care needs.

Jacoby Miguel3 reviewsTotal number of Google reviews Jacoby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ms.Sage is an amazing person, over the top customer service and very caring!

Response from the owner · a month ago

Thank you, Jacoby, for sharing these kind words about Ms. Sage. We’re glad to hear her caring nature and dedication to family service are shining through, and we appreciate your trust in our team to support your child’s growth and wellbeing.

House Helpers2 reviewsTotal number of Google reviews House has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son got RSV at this daycare. Please be careful.

Response from the owner · 6 months ago

We are so sorry to hear of your negative experience. Please contact our Customer Support team by calling 800-527-3848.

Adrianna Bolden-Walker8 reviewsTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I really liked the environment and the staff including Ms April were very nice and welcoming

Response from the owner · 6 months ago

Thank you, Adrianna! We appreciate your feedback about the welcoming environment and our staff, including Ms. April. Your positive remarks are truly valued!

nora tate1 reviewTotal number of Google reviews nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly staff

Response from the owner · 7 months ago

Thank you, Nora! We appreciate your kind words and are glad to know that your experience with our team was positive. Your feedback is valuable to us!

Adrianna Smith1 reviewTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This daycare is amazing. The staff is very caring and patient with the children. My child is always happy and learning new things every day.

Response from the owner · 7 months ago

Thank you, Adrianna. We appreciate your feedback regarding your experience with us. It is encouraging to hear that our staff's dedication is positively impacting you and your child. Your support is valuable to us as we strive for continuous improvement.

adriana1 reviewTotal number of Google reviews adriana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great daycare with friendly staff. They take good care of the kids and keep the parents informed.

  • Price assessment: Great price
Response from the owner · 7 months ago

Thank you, Adriana! We appreciate your feedback regarding your experience with our daycare. It's encouraging to see that our team's dedication and communication have had a meaningful impact on you and your family.

La'Shay La'Shay1 reviewTotal number of Google reviews La'Shay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The daycare teachers here are truly amazing. They are patient, kind, and genuinely care about the children. It’s clear they put a lot of effort into creating a positive and nurturing environment where kids feel safe, happy, and encouraged to learn.My kids love it here thank you💕

  • Price assessment: Great price
  • Services: Meal preparation, Educational services
Response from the owner · 7 months ago

Thank you, La'Shay! We appreciate your feedback about the positive experience you and your children have had with our daycare teachers. It is encouraging to see that their commitment and support are having a meaningful impact. Your thoughtful comments are truly valued!

Danielle Moore1 reviewTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love it my kids never been in care care I was so afraid but they really eased my worry made me feel welcome and comfortable with my kids being there

Response from the owner · 7 months ago

Thank you, Danielle, for sharing your experience. We appreciate your feedback regarding your sense of welcome and comfort while your children were in our care. It's reassuring to know that we could assist in alleviating your concerns. Your comments are valued and important to us.

Termiyha Lakeysha2 reviewsTotal number of Google reviews Termiyha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff are Amazing and they work so well with me and my schedule

Response from the owner · 7 months ago

Thank you, Termiyha! We're delighted to know that our staff has been helpful and attentive. Your thoughtful feedback truly brightens our day!

La Petite Academy on New Allen Road on Google Maps →

Business details