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Lake Auto Glass LLC

Auto glass shop · Gary, IN · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%11+0.8Craft & service penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 48 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 9%
4.8 ★★★★★ 126 Google reviews · 17 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Lake Auto Glass LLC at a glance

Customers frequently cite quick service times, friendly staff, and lower prices compared to local competitors for windshield and window repairs. Common themes include efficient appointments and professional communication. However, some low-rated reviews describe recurring issues with installation quality, such as leaks, damaged trim, or interior scratches, alongside complaints about unexpected price increases.

  • Google rating: 4.8 out of 5 from 126 reviews (91% five-star).
  • Reviews on this page: 126 Google reviews (100 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Auto Glass Repair serving Gary, Indiana.

Data from Google, last updated October 28, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction80Reliability77Craft & service99Value100Momentum100Replies to reviews11Satisfaction: 80 (median 91)Reliability: 77 (median 90)Craft & service: 99 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 11 (median 55)
Lake Auto Glass LLCAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lake Auto Glass LLC: 80/100 on this factor. Category median: 91.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lake Auto Glass LLC: 77/100 on this factor. Category median: 90.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lake Auto Glass LLC: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lake Auto Glass LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lake Auto Glass LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lake Auto Glass LLC: 11/100 on this factor. Category median: 55.F
11

Bar = this company · dark tick = category median.

Star ratings

126 Google reviews we collected

  • 5 stars11591%
  • 4 stars65%
  • 3 stars00%
  • 2 stars00%
  • 1 star54%

Praise vs complaints

Phrases our text analysis found in 100 written reviews

  • Praise17099%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price583%
  • Reasonable117%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Price & value4828%
  • Speed & response4224%
  • Quality & results3520%
  • Staff & attitude2917%
  • Would recommend169%
  • Honesty & trust21%

What customers talk about

We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very easy to set an appointment and work was done quickly and for a good price!”
  • “Lety was so helpful getting me in right away and they were able to get me in and out in under an hour.”
  • “Lake auto glass came without batting an eye and replaced the windshield in less then an hour and did a fantastic job!”
  • “…l early in the morning they fix it in about 20 minutes very fast very friendly really like this place…”
  • “Excellent work got my windshield done in about 35min and for a great price would recommend this place to anybody”
  • “Very polite, on time, trustworthy and perfect install.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Lake Auto Glass LLC for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Josephine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

There price beats everyone around. Staff was professional and Friendly. 5 star service for sure.

Auto windshield replacement
Gabi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lety was so helpful getting me in right away and they were able to get me in and out in under an hour. I hope I never need this work again, but i know where I'll be sending friends and family 🫶🏼

Hobart2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a couple shops come to my work location to fix a windshield and nobody would fix it. Lake auto glass came without batting an eye and replaced the windshield in less then an hour and did a fantastic job!!!! Thank You so much for saving the day!! HIGHLY RECOMMEND THIS ESTABLISHMENT. The woman answering the…

jeremyLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had broken my window out of my car and I called lake Auto, they got me in the next day a real early in the morning they fix it in about 20 minutes very fast very friendly really like this place

Great priceAuto rear window replacement
CyCyLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was able to get my driver door window replaced for under $200. Less than a 24 hour appointment wait. Friendly staff (super friendly & outgoing front desk lady) Recommend :)

Great price
Elisea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Got my front windshield fixed the staff was extremely kind and helpful price was best around.

Great priceAuto rear window replacement

Photos

Customer reviews

4.8 ★★★★★ 126 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Josephine Ramirez2 reviewsTotal number of Google reviews Josephine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

There price beats everyone around. Staff was professional and Friendly. 5 star service for sure.

  • Services: Auto windshield replacement
Gabi Mirelez7 reviewsTotal number of Google reviews Gabi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lety was so helpful getting me in right away and they were able to get me in and out in under an hour. I hope I never need this work again, but i know where I'll be sending friends and family 🫶🏼

Hobart Advisors2 reviewsTotal number of Google reviews Hobart has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a couple shops come to my work location to fix a windshield and nobody would fix it. Lake auto glass came without batting an eye and replaced the windshield in less then an hour and did a fantastic job!!!! Thank You so much for saving the day!! HIGHLY RECOMMEND THIS ESTABLISHMENT. The woman answering the phone was amazing and super pleasant to talk to. Thank You again. Fine Tune Auto

KymLocal Guide · 41 reviewsTotal number of Google reviews Kym has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very helpful kind and great price!!

  • Services: Auto windshield replacement
jeremy davisLocal Guide · 74 reviewsTotal number of Google reviews jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had broken my window out of my car and I called lake Auto, they got me in the next day a real early in the morning they fix it in about 20 minutes very fast very friendly really like this place

  • Price assessment: Great price
  • Services: Auto rear window replacement
CyCy DiazLocal Guide · 88 reviewsTotal number of Google reviews CyCy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was able to get my driver door window replaced for under $200. Less than a 24 hour appointment wait. Friendly staff (super friendly & outgoing front desk lady) Recommend :)

  • Price assessment: Great price
Elisea Gonzalez11 reviewsTotal number of Google reviews Elisea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got my front windshield fixed the staff was extremely kind and helpful price was best around.

  • Price assessment: Great price
  • Services: Auto rear window replacement
Osman abrone6 reviewsTotal number of Google reviews Osman has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful people with more respect full With decent price I liked Thanks Good place

Candace SwansonLocal Guide · 134 reviewsTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing job guys!!!!! My appointment was at 8am and I was there early; so they took #Serenity back and I was out 6 minutes after 8. 😉 air hug to you guys for helping so quickly and efficiently!!!!!

Poopyface StinkybutLocal Guide · 34 reviewsTotal number of Google reviews Poopyface has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm amazed at how much businesses can rip people off. Had my cracked windshield, which I've lived with for several years, replaced. A well known company who comes to your vehicle wanted $761.96. Another large company locally known wanted $1238.78. Lake Auto Glass, referred to me by my friend, charged $513.60! The most expensive company wanted to charge double or even higher for all the things in their list of charges. Lake charged $422 for the glass, the other place wanted $972.55. Lake wanted $40 labor, the other place wanted $150! Lake charged $10 for the window kit. The other place wanted $25. Lake charged $3 for supplies, the other wanted $25 + $20 body supplies. They wanted to charge for 2 hrs labor, but Lake Auto Glass did my windshield in about 30 min. Many thanks to my friend Rubin, and to Lake Auto Glass for not gouging a working man's bank account! I suggest anybody who needs glass work done on their car near this area, to use this local business in the picture.

  • Price assessment: Great price
  • Services: Auto windshield replacement

Lake Auto Glass LLC on Google Maps →

Business details

  • Address: 4225 Central Ave, Lake Station, IN 46405
  • Phone: (219) 962-8517
  • Service area: Gary, IN