Window installation service · Bothell, WA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%50+12.1Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty84−1.6Momentum penalty8−9.2Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★474 Google reviews · 24 photos
91%five-star reviews
4.24★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lake Washington Windows and Doors 4.8 out of 5 based on 474 reviews. Customers frequently praise the professionalism of sales and installation teams, noting punctuality, thorough cleanup, and honest advice regarding necessary repairs. Positive feedback highlights the quality of Anlin windows and doors, as well as responsive communication during the project. However, lower-rated reviews criticize the use of automated AI for customer interactions, citing issues with inaccurate estimates, poor communication, and installation errors or delays.
Google rating: 4.8 out of 5 from 474 reviews (91% five-star).
Reviews on this page: 474 Google reviews (389 with written comments, 35 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 21, 2026.
Service: Dog Door Installation Service serving Bothell, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lake Washington Windows and Doors: 66/100 on this factor. Category median: 92.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lake Washington Windows and Doors: 50/100 on this factor. Category median: 90.C
50
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lake Washington Windows and Doors: 84/100 on this factor. Category median: 92.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lake Washington Windows and Doors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lake Washington Windows and Doors: 8/100 on this factor. Category median: 100.F
8
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lake Washington Windows and Doors: 91/100 on this factor. Category median: 86.A
91
Bar = this company · dark tick = category median.
Star ratings
474 Google reviews we collected
4.8of 5
5 stars42991%
4 stars184%
3 stars61%
2 stars71%
1 star143%
Praise vs complaints
Phrases our text analysis found in 389 written reviews
98%praise
Praise92798%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
85%fair
Great price519%
Reasonable1763%
Overpriced415%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24526%
Quality & results18620%
Speed & response15316%
Would recommend13214%
Communication12413%
Price & value819%
Honesty & trust283%
What customers talk about
We read 389 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Throughout the entire process, he was incredibly patient, helpful, and professional.”
“The bad: The installers LWW&D used were sloppy and unprofessional.”
“The installers are very professional and do top quality work.”
“Horrible experience from start to finish.”
“LWWD representative, Mike, was very prompt and professional.”
“Multiple times, the company scheduled and confirmed service visits, only to never show up or communicate that they weren't coming.”
“We're excited to see our new door installed and would highly recommend Ronny.”
“If you're looking for Milgard products, I would recommend Sound View Windows or Lundgren Enterprises instead.”
“He took the time to explain the different options, answer all of my questions, and make sure I understood exactly what I would be getting.”
“So far we only had the free consultation with Ronny Kemai and we were very pleased with his expertise, professionalism, and patience answering all of…”
“Highest bid I’ve received out of 3 bids by a lot, so not reasonable.”
“I went back to Ronny and, to be honest, asked for at least five different quotes as our minds kept changing.”
People customers mention
Chris23 reviews
Milgard17 reviews
Dave14 reviews
Riley13 reviews
Judge11 reviews
Ricky11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Lake Washington Windows and Doors
From 24 detailed written reviews; every point below is quoted in at least one review.
stacey10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
Poor experience at every stage from consult to purchase to installation to follow through. I can't name one person here who was helpful. I would encourage you to look elsewhere.
Andy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
From Dave Judge, the Salesman to the office personnel and then the installers, this was certainly a 5 star project. We had all our 30 year old windows replaced and could not be happier. Almost chose Champion and VERY glad we chose Lake Washington Windows & Doors. The Anlin Del Mar series windows are top quality and…
Great priceGeneral window replacement
Susan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matthew, Fatu and Johan and one other gentleman installed 5 more Anlin windows early September. Again, this team was very professional, knowledgeable and clearly were skilled in the installation of the windows. Everything was left Inside perfectly clean when they completed the project. We are very happy with our…
Sage3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★
Overall positive experience, but mildly frustrating.
They replaced all the windows, patio doors, and entry door in our house.
Price was probably average to above average (we didn't get that many quotes).
Communication was repeatedly poor.
1) In the planning phase, got the number of windows wrong. I caught the…
MarkoLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ok so you guys actually sell doors or just installation I need to buy a patio French door I need some help with that thank you
RochelleLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
LWWD representative, Mike, was very prompt and professional.
I appreciated the fact that he was honest and sincere in that he referred me to someone who could fix my window. With his prior experience in construction, he also gave me great tips on the problems I could prevent to save me extra expenses. Thank you.
Rochelle Nguyen
Poor experience at every stage from consult to purchase to installation to follow through. I can't name one person here who was helpful. I would encourage you to look elsewhere.
Hi Stacey,
Thank you for taking the time to share your feedback and I'm truly sorry for the frustration you're feeling. This is certainly not the experience we want for anyone of our customers.
I will have one of our senior leaders contact you promptly to discuss your concerns.
Steven15 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
We ordered a new front door five minutes ago to replace our 50 year old wooden door. It just gets too hot in the summer. And, our experience with Ronny was outstanding! We compared quotes from four different companies and initially chose another provider because of a lower price. But, we later found out their factory couldn't build the wide sidelights we wanted.
I went back to Ronny and, to be honest, asked for at least five different quotes as our minds kept changing. Throughout the entire process, he was incredibly patient, helpful, and professional. He took the time to carefully listen to our needs, provided accurate and detailed quotes, and never seemed bothered by the many phone calls and questions I had.
It was not an easy decision for me as we'll be likely to use the door for 50 years, so working with a good salesperson was very helpful.
We're excited to see our new door installed and would highly recommend Ronny.
Response from the owner · 5 days ago
Thank you for your review, Steven! Ronny's patience and professionalism clearly made a difference. We're thrilled you chose us and can't wait for your installation!
Andy North4 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
From Dave Judge, the Salesman to the office personnel and then the installers, this was certainly a 5 star project. We had all our 30 year old windows replaced and could not be happier. Almost chose Champion and VERY glad we chose Lake Washington Windows & Doors. The Anlin Del Mar series windows are top quality and the people are exceptional. We were told 10 to 12 weeks lead time. Our windows were ready in less than 5 weeks. We were constantly updated from the office as to where we were from start to finish. The installers are very professional and do top quality work. Thank you to the entire team. If I could leave 10 stars I would because they all deserve it.
Price assessment: Great price
Services: General window replacement
Response from the owner · a week ago
Thank you, Andy! Dave, the office team, and our installers are thrilled to have exceeded your expectations. Your kind words mean everything to us.
Susan Lander13 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Matthew, Fatu and Johan and one other gentleman installed 5 more Anlin windows early September. Again, this team was very professional, knowledgeable and clearly were skilled in the installation of the windows. Everything was left Inside perfectly clean when they completed the project. We are very happy with our windows.
Just an added note…Ireland Wood handled the sales part of both orders in June and September. She is extremely knowledgeable about all the products whether Milgard or Anlin windows and did an outstanding job of helping us decide what would work best given the criteria we were considering. Kudos to Ireland!
Thank you to the entire team.
Response from the owner · 2 weeks ago
Your positive feedback about Matthew, Fatu, Johan, and Ireland means a lot. We're glad the team delivered professional, skilled service. Thank you, Susan!
Sage3 reviewsiTotal number of Google reviews Sage has written across all businesses on Google Maps, not just this one.
Overall positive experience, but mildly frustrating.
They replaced all the windows, patio doors, and entry door in our house.
Price was probably average to above average (we didn't get that many quotes).
Communication was repeatedly poor.
1) In the planning phase, got the number of windows wrong. I caught the mistakes myself (missed by LWW sales and my contractor) when I was reviewing the final invoice.
2) They delivered and installed the wrong entry door. They of course replaced it, but embarrassing to not double check a $10k+ product.
3) A few of the screens were damaged during installation. They agreed to replace them. Five months later I'm still waiting. Poor handwriting = manufactured wrong size. Refabricated same screens and punches holes in them and warped the frames. Fabricated new ones from scratch and lost them in the warehouse. etc, etc.
Marko J scutaroLocal Guide · 68 reviewsiTotal number of Google reviews Marko has written across all businesses on Google Maps, not just this one.
LWWD representative, Mike, was very prompt and professional.
I appreciated the fact that he was honest and sincere in that he referred me to someone who could fix my window. With his prior experience in construction, he also gave me great tips on the problems I could prevent to save me extra expenses. Thank you.
Rochelle Nguyen
Jamie1 reviewiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
I had the pleasure of meeting with Ronny today to discuss replacing four windows in my home, and I couldn’t have been more impressed with the experience. Ronny was extremely professional, knowledgeable, courteous, and thorough. He took the time to explain the different options, answer all of my questions, and make sure I understood exactly what I would be getting.
What really stood out to me was how personable and trustworthy Ronny was. I never felt pressured or rushed, and I felt confident that he genuinely cared about helping me make the right decision for my home.
After meeting with Ronny and reviewing everything, I felt comfortable moving forward and decided to sign the contract for the four replacement windows. I’m looking forward to having the installation completed and seeing the finished result.
I would highly recommend Ronny to anyone considering replacement windows. He is an excellent representative who clearly takes pride in his work and in making sure his customers have a great experience.
Response from the owner · a month ago
Thanks, Jamie! Ronny's professionalism and care clearly made a difference. We're glad you felt confident in your decision. Enjoy your new windows!
Ben Westermann1 reviewiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
So far we only had the free consultation with Ronny Kemai and we were very pleased with his expertise, professionalism, and patience answering all of our questions. He was on time for our appointment, did not try to upsell us, and took all the time needed so we did not feel pressured. We received the quote for the window replacement before he left and we signed the contract the next business day. Looking forward for the work to start. Thanks Ronny.
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a month ago
Thank you for sharing your experience with Ronny. We're glad his expertise and patience made you feel comfortable. Looking forward to completing your window replacement!
Craig Kairis11 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
“I recently had my windows replaced by Lake Washington Windows & Doors. Dimitri and his team did an outstanding job. They were professional, on time, respectful of my home, and the finished work looks great. Everything was cleaned up thoroughly when they were done. I’m very happy with the results and highly recommend them.”
