Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Lalonde Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lalonde Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 439 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lalonde Plumbing is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lalonde Plumbing is better than 96% of plumbers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lalonde Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lalonde Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Lalonde Plumbing for 8 kinds of job.

Lalonde Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Faucet repair”

Scottia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I was referred by one of my co-workers daughter. Lalonde was very efficient on time, very professional and cost of repairs were very reasonable. I will be recommending them to family and friends. Thanks for a great experience 5 stars 🌟

Paid $400–600Reasonable pricePlumbing pipe repairFaucet repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our 40+ year- old home needed two outdoor hose spigots replaced due to age and wear. Derrek at Lalonde was able to fit us in his schedule, and we were impressed with his skill and efficiency in getting the job done. He is knowledgeable and neat- and quality supplies were used to run new lines, complete with indoor…

Paid $800–1,000Reasonable priceFaucet repair
NY_GSDLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had quite the pipe repair (galvanized steel changed out to PEX) done by Mitchell and Ethan. They exceeded our expectations! They arrived on time, were friendly, courteous and professional throughout, and put in a full day of hard work to get the job done right. Their teamwork and attention to detail was…

Paid $2,000+Reasonable priceToilet repairPlumbing pipe repairFaucet repair
Terese8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great communication, very friendly, great work and respectful of our home and family.

Paid $200–300Reasonable priceFaucet repair
Whitney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are the best!! Had a water emergency and they were able to squeeze me in same day between appts. We use them regularly and can’t recommend them enough. Super nice and knowledgeable. On the pricier side, but you get way you pay for.

Paid $600–700Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
AlexLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I mean, I asked this morning for someone to possibly come for a non-emergency leak and they were here quickly and fixed the issue in ten minutes! Great technician, super friendly and obviously fast!

Paid $100–200Great priceFaucet repair
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We HIGHLY recommend Lalonde Plumbing! They were very easy to get an appt with and we confidently scheduled installation of a new hot water heater and sump pump. Mitchell and Ethan arrived promptly and impressed us with their expertise, suggestions and most of all workmanship. The bill was reasonable and we have…

Water heater installationFaucet repairPlumbing leak repair
Jeff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $100–200Reasonable priceFaucet repair

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 54%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$353–$1.2k
Water heater installation21$1.2k–$2.4k
Plumbing leak detection18$124–$633
Drain cleaning18$227–$554
Toilet repair16$227–$606
Plumbing leak repair9$278–$986
Faucet repair8$205–$607
Sewer cleaning8$317–$606

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