Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Lalonde Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lalonde Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 439 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lalonde Plumbing is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lalonde Plumbing is better than 96% of plumbers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lalonde Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lalonde Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Lalonde Plumbing for 8 kinds of job.

Lalonde Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$278–$986
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#61 / 93
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Plumbing leak repair”

Loralee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would highly recommend Lalonde Plumbing. So thankful we choose them to help with our broken outdoor spigot. They helpful when we called, got an appointment the next day, actually fit us in earlier then originally thought they could. Derrek came out and was professional, friendly and completed the job in a…

Plumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Tyler did a great job assigning my plumbing issues and we’ve decided on a course of action Love having Tyler as are Plumber Tyler replaced my hot water tank and but in a new laundry sink Great Job five stars👍

Paid $200–400Great pricePlumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

From reaching out to request an appointment, to having the work done, we were thrilled to call Lalonde Plumbing! Everyone we dealt with was communicative, thorough, professional and transparent. The job we had done was a beast and they handled it with ease. Do not hesitate to call them next time you need plumbing or bathroom remodeling services!

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairDrywall installation
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Q I thought I had a main water break in my basement because so much water was seeping through the wall. I found holes in two places where water was continuously arcing out as a stream, and water was seeping from the concrete walls up to 4 concrete blocks high. Tyler said it’s probably not a break in the line. Just a…

Paid $1–100Great pricePlumbing leak repair
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We HIGHLY recommend Lalonde Plumbing! They were very easy to get an appt with and we confidently scheduled installation of a new hot water heater and sump pump. Mitchell and Ethan arrived promptly and impressed us with their expertise, suggestions and most of all workmanship. The bill was reasonable and we have…

Water heater installationFaucet repairPlumbing leak repair
Brendon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Derek was super nice and thorough. I would recommend him and Lalonde Plumbing.

Reasonable pricePlumbing leak detectionPlumbing leak repair
Gregory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ty helped us out in a bad situation where our hot water tank started leaking (amongst other things). Not only was he quick to respond, knowledgeable, and tidy with his work, he identified things that would be an issue in the future and taught us on how to monitor them and when we should consult with him again.…

Water heater installationGarbage disposal installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
LoriLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tyler did a great job repairing a leaky toilet. He inspected the leak, determined the cause, and offered two options for fixing it. I chose the rebuild option instead of replacing the entire toilet. He immediately went to buy the parts, returned, and repaired the toilet in less than 90-minutes. I highly recommend Lalonde Plumbing!

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Professionalism
HalifaxEdited 4 months ago★★★★★

Rating only, no written review.

Paid $800–900Great priceDrain cleaningPlumbing leak detectionRepair water fixtures

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 54%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$353–$1.2k
Water heater installation21$1.2k–$2.4k
Plumbing leak detection18$124–$633
Drain cleaning18$227–$554
Toilet repair16$227–$606
Plumbing leak repair9$278–$986
Faucet repair8$205–$607
Sewer cleaning8$317–$606

Compare with

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