Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Lalonde Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lalonde Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 439 Google reviews

📞 Call (585) 478-3959Request a call backWebsite ↗

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lalonde Plumbing is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lalonde Plumbing is better than 96% of plumbers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lalonde Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lalonde Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Lalonde Plumbing for 8 kinds of job.

Lalonde Plumbing for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Sump pump installation”

Carly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mitchell and his apprentice Ethan did a fantastic job upgrading our water heater to a tankless unit, re-piping + replacing our sump pump, and even updating our old main water shutoff to a more reliable ball valve. They were punctual, professional, and very meticulous with their set up and installation, going above…

Paid $2,000+Reasonable priceWater heater installationPlumbing pipe repairSump pump installation
WilliamLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a major problem with my sump pump drain that was plugged up and backed up into my basement. I hired LaLonde plumbing company to fix the drain Tyler assessed the drain issue and proposed his solution to my concern and got right back to me Tyler and his team, Derrick, Mitch and Ethan worked diligently all day…

Customer photo from William's reviewCustomer photo from William's reviewCustomer photo from William's review
Paid $1,000+Great pricePlumbing pipe repairOutdoor plumbing system repairWaterproofing
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent service and communication start to finish.

Reasonable priceWater heater installationSump pump installation
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We HIGHLY recommend Lalonde Plumbing! They were very easy to get an appt with and we confidently scheduled installation of a new hot water heater and sump pump. Mitchell and Ethan arrived promptly and impressed us with their expertise, suggestions and most of all workmanship. The bill was reasonable and we have…

Water heater installationFaucet repairPlumbing leak repair
Dave9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

From first contact to final install, Lalonde was outstanding. Tyler walked me through every option honestly and flagged issues other plumbers missed. Derrek delivered a flawless installation, clean and professional. My new sump system looks like a work of art and my peace of mind has been restored. This is how a…

Paid $1,000+Reasonable priceSump pump installation

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 54%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$353–$1.2k
Water heater installation21$1.2k–$2.4k
Plumbing leak detection18$124–$633
Drain cleaning18$227–$554
Toilet repair16$227–$606
Plumbing leak repair9$278–$986
Faucet repair8$205–$607
Sewer cleaning8$317–$606

Compare with

GT Campbell Plumbing logoGT Campbell PlumbingExperts Score 99Rochester · 4.98★Drain Man Plumbing, Inc logoDrain Man Plumbing, IncExperts Score 96Rochester · 4.98★Halco logoHalcoExperts Score 96Rochester · 4.96★