Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Lalonde Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lalonde Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 439 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lalonde Plumbing is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lalonde Plumbing is better than 96% of plumbers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lalonde Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lalonde Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lalonde Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Lalonde Plumbing for 8 kinds of job.

Lalonde Plumbing for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$554–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 83

All 3 Google reviews tagged “Toilet installation”

Octavio4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Upfront and fair pricing, helpful and friendly staff, not owned by a corporation

Toilet repairToilet installation
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a pleasure the whole Lalonde team was to work with. I emailed my issue on Friday and the response was immediate. Tyler came out on Monday and walked me through some repair choices. I had estimates for a couple jobs within a half an hour after he left! The work I chose was completed today, two days later, by…

Paid $1,800–2,000Reasonable priceToilet installationPlumbing fixture installationShower repair
mitchell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A huge shoutout to Tyler for his outstanding service! He went above and beyond by promptly replacing all the drains in my bathroom and fixing the leaking stack. Despite my initial concerns about the time it would take, Tyler completed the job in just 4 hours, leaving my house even cleaner than I left it. Highly…

Plumbing leak detectionToilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 54%Overpriced 2%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$353–$1.2k
Water heater installation21$1.2k–$2.4k
Plumbing leak detection18$124–$633
Drain cleaning18$227–$554
Toilet repair16$227–$606
Plumbing leak repair9$278–$986
Faucet repair8$205–$607
Sewer cleaning8$317–$606

Compare with

GT Campbell Plumbing logoGT Campbell PlumbingExperts Score 99Rochester · 4.98★Drain Man Plumbing, Inc logoDrain Man Plumbing, IncExperts Score 96Rochester · 4.98★Halco logoHalcoExperts Score 96Rochester · 4.96★