How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORELalonde Plumbing
Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 439 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Lalonde Plumbing for 8 kinds of job.
Lalonde Plumbing for water heater installation
Clear ✕All 21 Google reviews tagged “Water heater installation” · showing 20
Quick, thorough, friendly. Highly recommend
Ethan and Derrek were beyond professional and worked diligently to give us a new water heater and find and repair a leak that we found when they were here. It didn't matter to them that it was their last appointment on a Friday and that they had to stay later than expected. They were not leaving until it was done…
Fast response, arrived on time, wore shoe covers, friendly and professional. Explained what he would do and did it well.
Mitchell and his apprentice Ethan did a fantastic job upgrading our water heater to a tankless unit, re-piping + replacing our sump pump, and even updating our old main water shutoff to a more reliable ball valve. They were punctual, professional, and very meticulous with their set up and installation, going above…
Ethan was incredibly courteous, honest, and thorough from start to finish! He took the time to clearly explain my hot water heater issue, presented fair pricing options, and offered great preventive tips- I couldn't recommend him more highly.
Woke up this morning at 4am to the sound of rushing water. My hot water heater had blown out. Saw Lalonde had 5 stars online so I tried them. Ethan got here fast, and got right to it. He didn’t even mind my hovering and asking tons of questions! …Not the cheapest, but they do an excellent job and they do it right! Would definitely recommend this place.
Excellent experience from start to finish. The people answering the phones (a woman who's name I either didn't get or don't remember, and Tyler) were SO accommodating and walked me through the answers to all of my many questions, including giving me an *exact* price for replacing my water heater (barring any…
It's been a long time since I had to have a new water heater. I called around to get estimates and Lalonde was by far the best. I can't believe how expensive a direct vent water heater is these days. I was able to easily get an estimate and they scheduled service for the next day. The plumber was very…
Derrek was professional, knowledgeable and caring in addressing the problem and kept me informed thoroughly the entire repair. Would highly recommend him and Lalonde Plumbing.
Fast service, quick scheduling, very professional and straight forward
I used Lalonde to have my water heater replaced and service was very fast. Mitchell was great about explaining every step of the process. Pricing was transparent and reasonable. I definitely would recommend for any one looking to replace their water heater.
They were professional and quick! Highly recommend!
Quick and easy install of a water heater and disposal. Clean, efficient and explained things after install.
Tyler & Mitch came by to handle a new HW tank and misc plumbing needs - amazing job. Professional, fast and clean!
Excellent service and communication start to finish.
Great company run by great people. Everyone I talked to was very knowledgeable and quick to respond. They put forth effort to give back to their community continuously and I will always recommend them.
We HIGHLY recommend Lalonde Plumbing! They were very easy to get an appt with and we confidently scheduled installation of a new hot water heater and sump pump. Mitchell and Ethan arrived promptly and impressed us with their expertise, suggestions and most of all workmanship. The bill was reasonable and we have…
Mitchell came out, assessed my dying water heater, picked up a new one and had it installed within a few hours. He was very professional and does solid work.
Tyler Lalonde and his crew are well above and beyond any company or person doing work on your home. I can comfortably say that I've never done business better than this with any other company. I give them straight A’s across the board in every category out there. Kudos to Tyler for making such a great company exist in these craxy times.
Ty helped us out in a bad situation where our hot water tank started leaking (amongst other things). Not only was he quick to respond, knowledgeable, and tidy with his work, he identified things that would be an issue in the future and taught us on how to monitor them and when we should consult with him again.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 34 | $353–$1.2k |
| Water heater installation | 21 | $1.2k–$2.4k |
| Plumbing leak detection | 18 | $124–$633 |
| Drain cleaning | 18 | $227–$554 |
| Toilet repair | 16 | $227–$606 |
| Plumbing leak repair | 9 | $278–$986 |
| Faucet repair | 8 | $205–$607 |
| Sewer cleaning | 8 | $317–$606 |
