Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORELandlock Pest Control
Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 73 rodent control · 4.9★ from 652 Google reviews
Report card
Percentile vs other rodent control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Landlock Pest Control is better than 90% of rodent control.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Landlock Pest Control is better than 93% of rodent control.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Landlock Pest Control is better than —% of rodent control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Landlock Pest Control is better than 100% of rodent control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Landlock Pest Control is better than 100% of rodent control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Landlock Pest Control is better than 100% of rodent control.A
100
Reviews for your job
Customers hired Landlock Pest Control for 7 kinds of job.
Landlock Pest Control for spider extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.113
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$181
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 113 Google reviews tagged “Spider extermination” · showing 20
Nikesh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
Landlock is great, they hit everything I asked for and it works well. David was my tech and he’s a great dude too.
Paid $100–120Great priceSpider exterminationCockroach exterminationAnt extermination
Damón5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The service technician (Nelson) was extremely professional and cordial, and he provided a very thorough explanation of the services he was providing and the methods he was using.
Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
MahatmaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Matt was friendly, professional, and efficient. Great work!
Paid $80–100Reasonable priceSpider extermination
Doris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everything was great.
Paid $100–120Reasonable priceSpider exterminationFlea & mite exterminationBed bug extermination
Anne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service. Thank you!
Paid $100–120Great priceSpider exterminationService not listed
Richard9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service for a good price
Paid $60–80Reasonable priceSpider exterminationCockroach extermination
beth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Heaven was thorough and pleasant. Thank you.
Rodent exterminationSpider extermination
Angenette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
He sprayed inside and outside
Paid $80–100Great priceSpider exterminationService not listed
AngelaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Always professional and does a great job! He goes the extra mile! He has helped us with the spiders that loved to makes webs from the porch to the light pole! He is also a nice guy!
Paid $80–100Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
JohnLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very polite and explained what she was going to be doing.
Paid $60–80Reasonable priceSpider exterminationAnt extermination
chipLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jacob arrived on time and performed our quarterly service. He was courteous and took time to provide answers to our questions.
Reasonable priceSpider extermination
BLocal Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Always professional and courteous.
Paid $60–80Great priceHornet & wasp exterminationSpider extermination
Belinda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chase did an awesome job of keeping us informed of when he would be arriving and also that the requested (last minute) grub treatment would be taken care of. He was here when promised and was very thorough!
Paid $60–80Reasonable priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
Kristin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly customer service
Paid $60–80Great priceSpider exterminationAnt extermination
Christopher5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
David has been by the house before and as usual, he was very professional and took care of his routine work around the perimeter of the house. Thank you David!
Paid $120–140Reasonable priceHornet & wasp exterminationSpider exterminationCockroach extermination
Elizabeth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. Compete pest control. Knowledgeable and thorough! Highly recommend!!
Paid $100–120Reasonable priceSpider exterminationFlea & mite exterminationCockroach extermination
Lane12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He was very friendly and knew about avoiding my food crops nearby.
Paid $80–100Reasonable priceSpider exterminationAnt extermination
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He was very helpful and respectful.
Paid $80–100Reasonable priceSpider exterminationCockroach exterminationAnt extermination
qBradLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jacob was on time, answered questions and completed the service in a timely manner. He was very courteous and thorough.
Paid $80–100Reasonable priceSpider exterminationAnt exterminationService not listed
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Edward applied our treatment this time. He is a very nice young man and pleasant to deal with. He did an excellent job of cleaning the outside areas of cobwebs prior to applying the deterrent spray. Top notch work!
Paid $80–100Reasonable priceSpider extermination
Price
$91-16% vs typical rodent control
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 63%Overpriced 1%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 113 | $86–$181 |
| Ant extermination | 91 | $58–$173 |
| Hornet & wasp extermination | 87 | $83–$199 |
| Cockroach extermination | 62 | $83–$214 |
| Rodent extermination | 57 | $96–$323 |
| Flea & mite extermination | 39 | $93–$246 |
| Bed bug extermination | 6 | $214–$426 |
