Pest control service · Richmond, VA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 73 rodent controliPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★652 Google reviews · 10 photos
94%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Landlock Pest Control 4.9 out of 5 based on 652 reviews, with the owner responding to every comment. Customers frequently praise technicians for their professionalism, thoroughness, and effective treatment of various pests, often citing long-term satisfaction and clear communication. However, some lower-rated reviews mention issues with scheduling delays, incomplete coverage of specific areas, or damage to property during spraying.
Google rating: 4.9 out of 5 from 652 reviews (94% five-star).
Reviews on this page: 652 Google reviews (392 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Rodent Control serving Richmond, Virginia.
Data from Google, last updated November 1, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Landlock Pest ControlRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Landlock Pest Control: 90/100 on this factor. Category median: 94.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Landlock Pest Control: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Landlock Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Landlock Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Landlock Pest Control: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
652 Google reviews we collected
4.9of 5
5 stars61394%
4 stars254%
3 stars71%
2 stars41%
1 star30%
Praise vs complaints
Phrases our text analysis found in 392 written reviews
100%praise
Praise573100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price11932%
Reasonable23763%
Overpriced21%
Not sure175%
$91-16% vs typical rodent control
Middle half of what 284 customers paid ($71–$113) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21738%
Quality & results18031%
Speed & response6912%
Communication6211%
Would recommend356%
Price & value71%
Honesty & trust51%
What customers talk about
We read 392 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nelson did a great job and was very professional,thanks.”
“Edward went above and beyond by a cheery attitude and very thorough in “dusting my side windows” of spider webs and dead bugs.”
“Asked what needed attention and was quick to resolve any issues.”
“He explained fully what the problem was and took care of it.”
“I would always recommend him and Landlock for any type of pest control.”
“Excellent job as usual at a fair price ( price has been fixed for a number of years!”
“Landlock has been a dependable, customer oriented business concerning pest control.”
People customers mention
David7 reviews
Heaven5 reviews
Anthony4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Landlock Pest Control for 7 kinds of job. Pick one to see what they paid and said.
NNikesh4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
Landlock is great, they hit everything I asked for and it works well. David was my tech and he’s a great dude too.
RRuby12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Nicolas did an exceptional job. Very professional, great manners and respectful.
Paid $100–120Reasonable price
CCatLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Kevin has treated my home before for different issues, and he is always great. I would always recommend him and Landlock for any type of pest control.
Paid $80–100Reasonable price
CClifford3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Kevin did a great wonderful outstanding job and I hope that he will be my pest control worker i give him 5 stars
Paid $200+Reasonable price
JJill5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Franco was very polite, professional and knowledgeable. I highly recommend him for providing this service.
CCharles8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Landlock has serviced my property since 2010, a year after I moved in, and they have kept the pest out of my house. I am very satisfied with the service we continue to receive year after year.
Long-time customer of Landlock and Anthony is one of the best techs we've had, friendly and professional. Hope he continues to service our home. Thanks Anthony!
Response from the owner · a day ago
Thank you for your kind words, Bruce! We’re delighted to hear that you've had a great experience with Anthony. His friendly and professional approach truly makes a difference. We appreciate your loyalty and support!
R
Ruby Derricott12 reviewsiTotal number of Google reviews Ruby has written across all businesses on Google Maps, not just this one.
Nicolas did an exceptional job. Very professional, great manners and respectful.
Price assessment: Reasonable price
Price: $100–120
Pest type: Ants, Mosquitoes
Response from the owner · a day ago
Thank you for your kind words! We're delighted to hear that Nicolas provided you with exceptional service. Professionalism and respect are important to us, and it's great to know that he made a positive impression. We appreciate your feedback!
D
Debra Hughes2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Landlock has been a dependable, customer oriented business concerning pest control. Always courteous and treatments are effective. Edward went above and beyond by a cheery attitude and very thorough in “dusting my side windows” of spider webs and dead bugs.
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Thank you for your kind words, Debra! We're delighted to hear that you found Landlock Pest Control dependable and effective. It's great to know that Edward's thoroughness and positive attitude made a difference during your service. Your satisfaction is our top priority, and we appreciate your feedback!
C
Cat TrinaLocal Guide · 20 reviewsiTotal number of Google reviews Cat has written across all businesses on Google Maps, not just this one.
Kevin has treated my home before for different issues, and he is always great. I would always recommend him and Landlock for any type of pest control.
Price assessment: Reasonable price
Price: $80–100
Response from the owner · 3 days ago
Thank you for your wonderful feedback! We're glad to hear that Kevin has consistently provided you with great service for your pest control needs. Your recommendation means a lot to us and we appreciate your trust in Landlock Pest Control.
C
Clifford Malone3 reviewsiTotal number of Google reviews Clifford has written across all businesses on Google Maps, not just this one.
Franco was very polite, professional and knowledgeable. I highly recommend him for providing this service.
Price assessment: Reasonable price
Price: $160–180
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 3 days ago
Thank you for your wonderful feedback, Jill! It's great to hear that Franco made such a positive impression with his politeness and professionalism. We appreciate your recommendation and are glad you had a great experience with us.
J
james Parker1 reviewiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Landlock has serviced my property since 2010, a year after I moved in, and they have kept the pest out of my house. I am very satisfied with the service we continue to receive year after year.
Price assessment: Great price
Price: $60–80
Pest type: Ants, Termites, Cockroaches, Spiders, Bed bugs, Mosquitoes, Other
Response from the owner · 3 days ago
Thank you for your wonderful feedback, Charles! It's great to know that our team has consistently met your expectations since 2010. We appreciate your loyalty and are glad to hear you’re satisfied with our service. Your continued trust means a lot to us!