iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Craft & service penalty99−0.1Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 89 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★86 Google reviews · 10 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Laneys Towing and Automotive five stars based on eighty-six reviews, with the owner responding to ninety-four percent of feedback. Customers frequently cite punctuality, quick response times, and affordable pricing compared to competitors. Recurring themes include friendly communication, professional handling of various vehicles, and reliable service for both local tows and long-distance transports. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 86 reviews (99% five-star).
Reviews on this page: 86 Google reviews (74 with written comments, 5 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: September 25, 2026.
Service: Towing Service serving Eugene, Oregon.
Data from Google, last updated November 1, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Laneys Towing and AutomotiveTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Laneys Towing and Automotive: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Laneys Towing and Automotive: 97/100 on this factor. Category median: 88.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Laneys Towing and Automotive: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Laneys Towing and Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
5.0of 5
5 stars8599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 74 written reviews
100%praise
Praise139100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3928%
Staff & attitude3424%
Price & value2719%
Would recommend1712%
Quality & results129%
Honesty & trust75%
Communication32%
What customers talk about
We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, efficient, and understanding all the way through.”
“they were so gracious and understanding and nice and got us to where we needed to be…I would recommend them to any and everyone I know”
“He coordinated the tow of our trailer with ease and was able to accommodate me with same day service--and the cost was very reasonable!”
“I will definitely recommend your company to everyone I know.”
“Fast, friendly, excellent service with inexpensive price for a tow.”
“Thank you Laney’s for fixing my situation and being trustworthy and ethical about it:-)”
“No last minute rescheduling or issues with communication like some of the large vehicle transport companies.”
People customers mention
Eli5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Laneys Towing and Automotive for 2 kinds of job. Pick one to see what they paid and said.
TTamera1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
After work tonight I began doing a spark order from Walmart and my car tire went flat..my bf had called a tow company and paid a few hundred only for them to cancel and still took his money..we called laneys towing because I had used them before..they were so gracious and understanding and nice and got us to where…
CCurator2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Eli handled everything with care from the phone call for the pick-up to the drop-off all professionally done. He was friendly, efficient, and understanding all the way through. My brother and I thank you for your time and wish the best.
JJacobLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
These guys came through and saved me late last night and for significantly cheaper than the other 4 or 5 companies I called were going to charge. They showed up when they said they would, had a good attitude and I would certainly give them my business again.
Thanks again!
PPatricia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Eli was a real lifesaver during a recent move. He coordinated the tow of our trailer with ease and was able to accommodate me with same day service--and the cost was very reasonable!
MMatt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I needed a vehicle transported from Eugene to Yamhill County and Eli was great to work with. He gave me a very reasonable quote, quickly found time for me on his schedule and followed through exactly as promised. This was a very professional operation from start to finish. No last minute rescheduling or issues with…
KKyle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
They have helped me out a few times when I really needed it. Quick response, helpful, honest and affordable. Highly recommend.
I shared a review about two years ago, but I had to do it again.
I have a 'Classic' 1990 chevy, Classic is the word now days for'Old'..this truck helps keep me making a good income for my family. I have had some real sketch situations in the type work I do. Eli ( the owner) has always been a phone call away. I literally have his number saved in my phone.
Before this call he couldn't come to get me, due to him just coming out of the hospital, however he made some phone calls and got me sorted out!
Just this week my drive shaft fell while driving on willamette crazy rd to brake down on. I called Eli and once again, He came to my aide.
I can not express enough( or maybe I did😂) how good this company is for me. I am a working class man and Eli has always helped me with above and beyond service. The price is always right and he is not afraid of any situation my 'old' truck has put him in. Call laneys, They get the job done. Thanks again Eli, till next time🤣
Response from the owner · a year ago
Thank you Tim for the refreshing review. It was our pleasure to help. Eli
T
Tamera parker1 reviewiTotal number of Google reviews Tamera has written across all businesses on Google Maps, not just this one.
After work tonight I began doing a spark order from Walmart and my car tire went flat..my bf had called a tow company and paid a few hundred only for them to cancel and still took his money..we called laneys towing because I had used them before..they were so gracious and understanding and nice and got us to where we needed to be…I would recommend them to any and everyone I know
C
Curator Khan2 reviewsiTotal number of Google reviews Curator has written across all businesses on Google Maps, not just this one.
Eli handled everything with care from the phone call for the pick-up to the drop-off all professionally done. He was friendly, efficient, and understanding all the way through. My brother and I thank you for your time and wish the best.
Response from the owner · 5 months ago
Thank you for the nice review it was our pleasure to be able to help
J
Jacob BaughmanLocal Guide · 12 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
These guys came through and saved me late last night and for significantly cheaper than the other 4 or 5 companies I called were going to charge. They showed up when they said they would, had a good attitude and I would certainly give them my business again.
Thanks again!
P
Patricia RedHawk2 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Eli was a real lifesaver during a recent move. He coordinated the tow of our trailer with ease and was able to accommodate me with same day service--and the cost was very reasonable!
M
Matt Barkovich4 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
I needed a vehicle transported from Eugene to Yamhill County and Eli was great to work with. He gave me a very reasonable quote, quickly found time for me on his schedule and followed through exactly as promised. This was a very professional operation from start to finish. No last minute rescheduling or issues with communication like some of the large vehicle transport companies. If I ever need a tow or vehicle transport in the Eugene area again, I know who to call!
A
Austyn Jim10 reviewsiTotal number of Google reviews Austyn has written across all businesses on Google Maps, not just this one.
Emmett Smith thank you so much for going above and beyond to help me! and taking great care of my baby (car). I called and he was here to help me right away. I will definitely recommend your company to everyone I know. lots of love ❤️
Response from the owner · 11 months ago
Thank you Tiffany Ingram, for the great review! We’re glad Emmett Smith and the team at Laneys Towing and Automotive could help you quickly and take good care of your car. We proudly serve all of Eugene, OR and nearby areas in Lane County. Thanks for recommending us!
A
Alexandra Gardner1 reviewiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
The team at Laney’s maneuvered my RV into an impossibly narrow space, solving a huge problem for me. Their skill, resourcefulness and calm positive attitude accomplished what most people would have given up on. Thank you Laney’s for fixing my situation and being trustworthy and ethical about it:-)
Response from the owner · 11 months ago
Thank you, Alexandra Gardner, for sharing your experience. We’re glad our team at Laneys Towing and Automotive was able to help get your RV into that tight spot. We serve Eugene, OR and the nearby areas in Lane County, and we appreciate your trust in us.
