Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Las Cruces Pool and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Las Cruces Pool and Spa

Las Cruces, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 5.0★ from 50 Google reviews

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Report card

Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Las Cruces Pool and Spa is better than 99% of pool maintenance services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Las Cruces Pool and Spa is better than 96% of pool maintenance services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Las Cruces Pool and Spa is better than 98% of pool maintenance services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Las Cruces Pool and Spa is better than 100% of pool maintenance services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Las Cruces Pool and Spa is better than 100% of pool maintenance services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Las Cruces Pool and Spa is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Las Cruces Pool and Spa for 8 kinds of job.

Las Cruces Pool and Spa for wall brushing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Wall brushing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 12

All 9 Google reviews tagged “Wall brushing”

matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Las Cruces Pool and Spa is the best pool service and customer service in Las Cruces. Our pool is sparkling clean every week, well maintained with chemicals, and knowledgeable about pool care. We recommend everyone get themselves pool service through Las Cruces Pool and Spa!

Customer photo from matthew's review
Filter cleaningNettingSwimming pool summerization+ Responsiveness+ Punctuality+ Quality
Margo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric and his team are fantastic. They are easy to communicate with, knowledgeable about pools and willing to fix things in a timely manner. I'd highly recommend Las Cruces Pool and Spa to anyone needed pool cleaning and maintenance!

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Lorenzo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Las Cruces Pool and Spa 3 months ago for pool cleaning services and maintenance. Eric and his team have been outstanding! Eric is very reliable and knowledgeable about pools. Our pool has never looked better! Bruce and Lorenzo

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Debra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Hard to find this level of performance.

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
A.Local Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It has been a pleasure working with Eric and his team. He is ALWAYS ontime and does what he says. He goes above and beyond to help with our Airbnb hottubs and pool. He promptly returns messages and he does a great job keeping our hottubs and pool clean. If you need a reliable, honest, and reasonably priced…

Customer photo from A.'s reviewCustomer photo from A.'s review
Filter cleaningSwimming pool summerizationTile brushing+ Responsiveness+ Punctuality+ Quality
Laurie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and super knowledgeable! They helped to finish my pool build, without Eric’s help we would have been lost

Filter cleaningVacuumingWall brushing+ Responsiveness+ Punctuality+ Quality
Jonny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up when he said he said he would. Honest, knowledgeable and easy to work with. Will continue to use this service.

Filter cleaningVacuumingWall brushing+ Responsiveness+ Punctuality+ Quality
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and great professionalism. Will be using this service for a long time !

Filter cleaningLeaf trapsNetting+ Responsiveness+ Quality+ Professionalism
Joanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Filter cleaningNettingSwimming pool summerization+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Filter cleaning15—
Water treatment14—
Vacuuming13—
Netting10—
Wall brushing9—
Swimming pool summerization6—
Tile brushing6—
Winterization5—

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