Pool cleaning service · Las Cruces, NM · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 27 pool maintenance servicesiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★50 Google reviews · 17 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Las Cruces Pool and Spa five stars based on fifty reviews, noting that the owner replies to ninety-four percent of feedback. Customers frequently cite punctuality, responsive communication, and fair pricing for services including weekly pool cleaning, hot tub maintenance, and equipment repair. Recurring themes highlight the team's professionalism and ability to resolve complex plumbing or heater issues quickly. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 50 reviews (100% five-star).
Reviews on this page: 50 Google reviews (46 with written comments, 6 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 12, 2026.
Service: Pool Maintenance Service serving Las Cruces, New Mexico.
Data from Google, last updated November 2, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Las Cruces Pool and SpaPool Maintenance Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Las Cruces Pool and Spa: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Las Cruces Pool and Spa: 96/100 on this factor. Category median: 89.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Las Cruces Pool and Spa: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Las Cruces Pool and Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Las Cruces Pool and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
5.0of 5
5 stars50100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
99%praise
Praise10399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2221%
Staff & attitude2221%
Speed & response1817%
Would recommend1817%
Communication1010%
Honesty & trust1010%
Price & value44%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It has been an excellent experience and we are very happy with their service.”
“Eric and his team are so professional, competent, and reliable.”
“He was also very responsive and made his way to the property ASAP.”
“Highly Recommend--always responsive and very competent!”
“Super communication, integrity and quality of work!”
“I now do it myself and it’s a chore but he’s honest and reputable!”
“The pricing for the service was also quite reasonable, especially considering the level of expertise and top-notch service I received.”
People customers mention
Eric12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Las Cruces Pool and Spa for 8 kinds of job. Pick one to see what they paid and said.
CCarey10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have had Las Cruces Pool and Spa service our pool for the last year. It has been an excellent experience and we are very happy with their service. Eric and his team care about it s as customers. Highly recommended!
Great price
JJoseph4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Eric saved our family holiday weekend by the pool. An unexpected break in plumbing risked a disappointing visit from out of state children coming home. Eric showed up late on a Friday evening, had all the parts he needed and got it done without regard for the timing of our problem.
DDenise8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
They are absolutely the best. I would recommend them (and I have) to everybody.
CChristopherLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I called Eric to help diagnose and fix a concern with our pool. He provided excellent guidance and troubleshooting. He was also very responsive and made his way to the property ASAP.
Very grateful I gave Eric a call and plan to work with him in the future. Very efficient, professional, and friendly. Five star…
PPat11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Highest recommendation possible. Eric is very knowledgeable and responsive. Eric should be your first call for any pool tech issue!
BBrian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Highly recommend Eric and his team. Super communication, integrity and quality of work!
We have had Las Cruces Pool and Spa service our pool for the last year. It has been an excellent experience and we are very happy with their service. Eric and his team care about it s as customers. Highly recommended!
Price assessment: Great price
Response from the owner · a week ago
Thank you so much! It is a pleasure having such great customers, such as yourself. We look forward to keeping your pool in great shape.
J
Joseph Cervantes4 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Eric saved our family holiday weekend by the pool. An unexpected break in plumbing risked a disappointing visit from out of state children coming home. Eric showed up late on a Friday evening, had all the parts he needed and got it done without regard for the timing of our problem.
Response from the owner · 5 months ago
Thank you for the kind review! Glad it all worked out and you got to enjoy your pool.
D
Denise Cooper8 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
They are absolutely the best. I would recommend them (and I have) to everybody.
Response from the owner · 7 months ago
Thank you so much!
C
Christopher WoodLocal Guide · 11 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I called Eric to help diagnose and fix a concern with our pool. He provided excellent guidance and troubleshooting. He was also very responsive and made his way to the property ASAP.
Very grateful I gave Eric a call and plan to work with him in the future. Very efficient, professional, and friendly. Five star service for certain.
Thank you Eric at Las Cruces Pool and Spa.
Response from the owner · 7 months ago
Thank you so much!
P
Pat JAECKLE11 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
We are extremely satisfied with Las Cruces Pool and Spa! Eric and his team are so professional, competent, and reliable. They did what no one else was able to, and we have the most beautiful crystal-clear pool. Thank you, Las Cruces Pool and Spa!
Response from the owner · a year ago
Thank you! Glad you and your family are enjoying the pool. Thank you for your business!
A
Anna Emerick-BiadLocal Guide · 11 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
We have to give Eric and his team another shoutout! They’ve been incredibly helpful with our container pool, which we purchased from an out-of-state manufacturer and unfortunately had issues with from day one.
Eric stepped in and helped us get things back on track, offering thoughtful suggestions and valuable recommendations throughout the process. He and his team clearly take great pride in their work, and we’re so grateful for their help.
This is an outstanding company that truly goes above and beyond for their customers. Highly recommend!
Response from the owner · 6 months ago
Thank you!
S
Samuel KaneLocal Guide · 15 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
