Hector CastroLocal Guide · 48 reviewsTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice relaxing atmosphere. Small bar. Good music, and better people.
Jerry O's Rack Room
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%79+22.3Replies to reviews 8%19+1.6Momentum penalty98−0.2Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 27 pool maintenance servicesPosition by Experts Score among all companies we track in this category. · better than 19%
4.8 ★★★★★ 59 Google reviews · 21 photos
81%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Sep 2026latest review
Jerry O's Rack Room at a glance
Reviewers with a 4.8 rating from 59 reviews describe Jerry O's Rack Room as a quiet, friendly venue with clean tables and reasonable pricing. Customers frequently mention the availability of a bar, snooker table, and helpful staff for both casual and serious players. A recurring criticism in low-star reviews highlights dim lighting, slow table speed, and jukebox song skipping issues during tournaments.
- Google rating: 4.8 out of 5 from 59 reviews (81% five-star).
- Reviews on this page: 59 Google reviews (37 with written comments, 4 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: September 27, 2026.
- Service: Pool Maintenance Service serving Las Cruces, New Mexico.
Data from Google, last updated November 2, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jerry O's Rack Room: 78/100 on this factor. Category median: 93.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jerry O's Rack Room: 79/100 on this factor. Category median: 89.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jerry O's Rack Room: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jerry O's Rack Room: 19/100 on this factor. Category median: 57.F
19
Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
- 5 stars4881%
- 4 stars915%
- 3 stars12%
- 2 stars12%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
- Praise2897%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1966%
- Price & value724%
- Speed & response13%
- Honesty & trust13%
- Would recommend13%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great and friendly staff and they even have a snooker table!”
“The rates are extremely reasonable for play and they also have a snooker table if you're into that.”
“Played in a 9-ball chip tournament at Jerry O’s in Las Cruces, and honestly the pool room needs work.”
“Highly recommend this place to come play.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JoshuaLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great place! Enjoy taking the family to play a few games. Stress free and super great people. My children enjoy learning to play. Nice tables and cues. Comfortable amount of room to play. Wide array of drinks to choose from but non-alcoholic and alcohol section.
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Best place to play pool by far in Las Cruces. Great and friendly staff and they even have a snooker table!
BrainLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
Played in a 9-ball chip tournament at Jerry O’s in Las Cruces, and honestly the pool room needs work. The lighting was very dim, the tables played slow, and a song I paid for on the jukebox was skipped because it was “too long.” If customers pay to play music, it should be respected. Better lighting, faster tables,…
TrevorLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great place to come and play. Clean and great atmosphere. Reasonable price and there is a Bar. There is only 6 tables so I could see this place getting packed on a busy night. Would definitely come back again.
ricky9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Quiet, affordable and very friendly. Tables clean and level . Great place just to relax and play pool.
Tommy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Best spot in town for pool by a long shot. Great people, great employees, impeccable pool tables, balls, and ques.
Photos
Customer reviews
4.8 ★★★★★ 59 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Joshua BenningfieldLocal Guide · 81 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place! Enjoy taking the family to play a few games. Stress free and super great people. My children enjoy learning to play. Nice tables and cues. Comfortable amount of room to play. Wide array of drinks to choose from but non-alcoholic and alcohol section.
Nick Chester1 reviewTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place to play pool by far in Las Cruces. Great and friendly staff and they even have a snooker table!
Brain cancer BeaterLocal Guide · 52 reviewsTotal number of Google reviews Brain has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePlayed in a 9-ball chip tournament at Jerry O’s in Las Cruces, and honestly the pool room needs work. The lighting was very dim, the tables played slow, and a song I paid for on the jukebox was skipped because it was “too long.” If customers pay to play music, it should be respected. Better lighting, faster tables, and fair jukebox rules would make the room much better.
Response from the owner · 4 months ago
We're sorry you didn't enjoy yourself. When it comes to our cloth being too slow we use Simonis, yes it is a little dirty and is being replaced soon. With the Jukebox, we do not own it and the time limit on songs is at 10 minutes. We apologize for any inconvenience and are in the process of making things better for everyone that enjoys the game of pool.
David DeanLocal Guide · 107 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice quiet pool hall where you can shoot pool have a beer and not be bothered.
Trevor RobinsonLocal Guide · 19 reviewsTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to come and play. Clean and great atmosphere. Reasonable price and there is a Bar. There is only 6 tables so I could see this place getting packed on a busy night. Would definitely come back again.
Dale TaylorLocal Guide · 12 reviewsTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place to unwind by your self or friends very friendly people
Lisa GunnerLocal Guide · 45 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat tables and prices.
ricky dumale9 reviewsTotal number of Google reviews ricky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuiet, affordable and very friendly. Tables clean and level . Great place just to relax and play pool.
Christopher MicklevitzLocal Guide · 75 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a very cool pool hall, friendly staff and nice environment.
Business details
- Address: 2255 E Lohman Ave Ste A, Las Cruces, NM 88001
- Phone: (575) 524-4337
- Facebook: @JerryOsLC
- Service area: Las Cruces, NM