Antonio Mejia1 reviewTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks You . My yatd looks hermosa. Gracias Diego
General Services Landscaping and Maintenance
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%39+2.8Craft & service penalty79−2.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 27 pool maintenance servicesPosition by Experts Score among all companies we track in this category. · better than 46%
4.9 ★★★★★ 521 Google reviews · 24 photos
97%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Jun 2026latest review
General Services Landscaping and Maintenance at a glance
Customers frequently cite prompt scheduling, same-day estimates, and professional communication regarding irrigation repairs and yard cleanups. The company maintains a 4.9 rating from 521 reviews, with owners rarely responding to feedback. However, several low-star reviews highlight a pattern of incomplete work, missed appointments, and staff shortages that prevented the completion of specific projects.
- Google rating: 4.9 out of 5 from 521 reviews (97% five-star).
- Reviews on this page: 521 Google reviews (474 with written comments, 12 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: June 24, 2026.
- Service: Pool Maintenance Service serving Las Cruces, New Mexico.
Data from Google, last updated November 2, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.General Services Landscaping and Maintenance: 93/100 on this factor. Category median: 93.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.General Services Landscaping and Maintenance: 90/100 on this factor. Category median: 89.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.General Services Landscaping and Maintenance: 79/100 on this factor. Category median: 98.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.General Services Landscaping and Maintenance: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.General Services Landscaping and Maintenance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.General Services Landscaping and Maintenance: 39/100 on this factor. Category median: 57.D
39
Bar = this company · dark tick = category median.
Star ratings
521 Google reviews we collected
- 5 stars50497%
- 4 stars71%
- 3 stars00%
- 2 stars00%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 474 written reviews
- Praise1,20199%
- Complaints141%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price758%
- Reasonable542%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude25321%
- Speed & response23820%
- Quality & results22418%
- Would recommend18916%
- Price & value18715%
- Honesty & trust665%
- Communication585%
What customers talk about
We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the initial phone call to booking the consultation, everything was smooth and professional.”
“They did exactly what I asked for and completed the work in a timely manner.”
“Diego and his crew did a great job trimming shrubs and cleaning up my yard.”
“Glad I didn't hire Diego because he is overpriced and his attitude is terrible!”
“I couldn’t be happier with the results and would highly recommend General Landscaping to anyone looking for reliable, high quality work.”
“I could not recommend them higher.”
“They arrived early for the consultation, answered my questions, were very easy to communicate with, and had very reasonable prices.”
“EDIT: Too bad the owner is dishonest and overpriced.”
“Full disclosure: I was offered a 20% discount if I gave a good review, but I can honestly say that I would have given five stars even without the discount!”
“I only hire honest people and Diego is NOT honest!”
“Diego was here the very next morning and explained in detail what the issue was and how he could fix it.”
People customers mention
- Diego 112 reviews
- Margaret 21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired General Services Landscaping and Maintenance for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
JimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Quickly solved drip schedule problem and advised. Arranged for semiannual check-ins. Very pleased.
Great priceIrrigation system repair & maintenance
FLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
was bummed to find out this landscape company could hardly do anything we asked. at least diego came out to speak to my wife but we were told they could not do a rock project due to being short staffed. I wish the lady I spoke to at the front desk could have informed me over the phone on this matter so we could have…
theresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great job; fast and tidy. Returned my call quickly, came that day for an estimate and the returned day after I accepted the estimate to perform the job.
Athena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Exceptional service from start to finish! From the initial phone call to booking the consultation, everything was smooth and professional. The consultation itself was thorough and helpful, and the actual yard service was top quality. The team showed great customer service, kindness, and professionalism throughout…
GroundskeepingLandscaping maintenance
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Diego and his crew did a great job trimming shrubs and cleaning up my yard. I highly recommend General Services.
Great priceGroundskeepingLandscaping maintenance
Hailey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Did an amazing job on our yard. It has truly never looked this good. I was able to make an appointment for a consultation and get the work done within the same week which was so great considering we needed it done asap. Best choice and price in town!!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Irrigation system repair & maintenance | 61 | — |
| Lawn mowing & maintenance | 39 | — |
| Weed control | 35 | — |
| Landscaping maintenance | 15 | — |
| Groundskeeping | 11 | — |
| Landscape management | 5 | — |
| Yard landscaping | 4 | — |
| Lawn care | 3 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 521 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
B2 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice guy
Jim BarentineLocal Guide · 21 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuickly solved drip schedule problem and advised. Arranged for semiannual check-ins. Very pleased.
- Price assessment: Great price
- Services: Irrigation system repair & maintenance
F ALocal Guide · 88 reviewsTotal number of Google reviews F has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlewas bummed to find out this landscape company could hardly do anything we asked. at least diego came out to speak to my wife but we were told they could not do a rock project due to being short staffed. I wish the lady I spoke to at the front desk could have informed me over the phone on this matter so we could have called a different company. waste of time.
theresa pacheco4 reviewsTotal number of Google reviews theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job; fast and tidy. Returned my call quickly, came that day for an estimate and the returned day after I accepted the estimate to perform the job.
Athena Nevarez1 reviewTotal number of Google reviews Athena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service from start to finish! From the initial phone call to booking the consultation, everything was smooth and professional. The consultation itself was thorough and helpful, and the actual yard service was top quality. The team showed great customer service, kindness, and professionalism throughout the entire process. They did exactly what I asked for and completed the work in a timely manner. I couldn’t be happier with the results and would highly recommend General Landscaping to anyone looking for reliable, high quality work.
- Services: Groundskeeping, Landscaping maintenance
J L6 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiego and his crew did a great job trimming shrubs and cleaning up my yard. I highly recommend General Services.
- Price assessment: Great price
- Services: Groundskeeping, Landscaping maintenance
Hailey Thompson1 reviewTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid an amazing job on our yard. It has truly never looked this good. I was able to make an appointment for a consultation and get the work done within the same week which was so great considering we needed it done asap. Best choice and price in town!!
Joe T2 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiego and his crew were very professional. They repaired my irrigation drip line in a fast and efficient manner. I will gladly use them again.
- Price assessment: Reasonable price
- Services: Irrigation system repair & maintenance
Joanna Scoggins6 reviewsTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeneral Services Landscaping and Maintenance did an excellent job with our yard clean-up. They cleared leaves and acorns quickly and thoroughly, and the yard looked great when they were done. Very responsive, reliable, and reasonably priced. We’ll definitely be using them again and highly recommend their services.
- Price assessment: Great price
- Services: Landscaping maintenance
General Services Landscaping and Maintenance on Google Maps →
Business details
- Address: 1233 Osage Ct, Las Cruces, NM 88005
- Phone: (575) 640-9938
- Website: generalserviceslc.com
- Service area: Las Cruces, NM