Experts Reviews · Company report
LASER FRAME & BODY REPAIR logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

LASER FRAME & BODY REPAIR

New Rochelle, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 5.0★ from 274 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LASER FRAME & BODY REPAIR is better than 97% of auto repair shops.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LASER FRAME & BODY REPAIR is better than 97% of auto repair shops.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LASER FRAME & BODY REPAIR is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LASER FRAME & BODY REPAIR is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LASER FRAME & BODY REPAIR is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LASER FRAME & BODY REPAIR is better than 47% of auto repair shops.C
47

Reviews for your job

Customers hired LASER FRAME & BODY REPAIR for 5 kinds of job.

LASER FRAME & BODY REPAIR for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Painting” · showing 20

Rahzel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an excellent experience with Laser Frame Body Works, especially because of Marcus and the level of communication and professionalism he provided throughout the entire process. Dealing with Allstate Insurance made an already stressful situation much more difficult than it needed to be. There were delays,…

Reasonable pricePaintingBody & Trim
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

About ten years ago, Laser Frame repaired damage to the passenger-side front door of my previous vehicle. I was very satisfied. So, when I needed repairs for the bumper on my current car, I went to Laser Frame again. Both times, I had the work covered by my insurance. This time though, there were delays getting the…

PaintingBody & Trim
Nicholas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is by far the best customer service I've experienced anywhere. My car is six years old. When I got it back from Laser frame it literally looked brand new. I worked in the automobile industry for 14 years and have dealt with countless autobody shops in Westchester and Fairfield counties. They are unmatched.…

PaintingBody & Trim
Carlos1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve had bad experiences with body shops and insurance jobs. I am very familiar with the business and job quality. From start to finish LaserFrame was absolute peak. They gave me updates, performed timely work, and went above and beyond. My BMW M5 was backed into at my gym. I have an individual paint color Grau…

PaintingBody & Trim
Saima3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

After being involved in a car accident that caused significant damage to the entire passenger side of my car, I was honestly worried it would never look the same again. The team at Laser Frame & Body Repair completely exceeded my expectations. They transformed my car to the point where it looks absolutely brand new,…

PaintingBody & TrimService not listed
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I brought a 2026 BMW in for repair on the rear driver’s side door, which had been hit. Marcus was quickly able to diagnose the situation and guide me through the options with insurance. He was thoughtful, informative and went out of his way with service - even picking up and delivering the car personally, a 45 min…

Customer photo from Mary's review
Not surePaintingService not listed
Danny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

From the moment I reached out to laser frame, they were nothing but professional. Marcus reached out to me and kept me posted with any update as the repairs continued. After a 15k repair. My car was returned to me like nothing ever happened to it. They even did an amazing job detailing it. It's never looked so shiny!

Great pricePaintingBody & Trim
Torre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was handled with care and dealt with professionalism at laser frame and body repair compared to a lot of other body shops I’ve been to in the past. One of the agents specifically who handled my case, Amir was a more than an outstanding help as well as reassuring me with his knowledge of the job at hand, making me…

Great priceTiresSteering & suspension repairPainting
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I needed a new hood for my Lexus RX500h due to ice damage, and I couldn’t be happier with the repair and overall experience with Martin and his team. The paint match and fitment are perfect—just like factory. Ameer was great to work with from start to finish. He provided a clear estimate and timeline and handled…

Great pricePaintingBody & Trim
Fatima5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Laser Frame provides impeccable service. Every visit from first appraisal of the issue to car drop off to car pick up was a smooth, friendly and accomodating.I'm very grateful to Martin for helping with the process of my first accident and being very reassuring. Ameer kept me updated every step of the way and…

Reasonable pricePaintingBody & Trim
Yury2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It so happened that I got to Laser Frame twice in a short period and both times, extensive body work was required. I can't thank them enough for doing such an excellent job! Once you hand over to them, they take care of everything. All you need to do is pick up your car, which will look like brand new! The quality,…

PaintingBody & Trim
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Outstanding Service and Genuine Care - My Second Perfect Experience! This is my second time using Laser Frame and Body Repair, and once again, they've gone well above and beyond!. Getting into a car accident is stressful enough, but the incredibly professional and caring team here makes you feel fully supported, you…

Great pricePaintingBody & TrimOil change
sayra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very Nice work and very helpful employees I’m so happy with the work they do. Thank you very much. Mark & Domingo again thank you

Great pricePaintingBody & Trim
Jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

There is nowhere else I will ever take my Lexus RX350. The exceptional quality and service that Laser Frame & Body Repair provided were unparalleled. From answering my questions to acknowledging my concerns (about insurance paperwork and reimbursement), Marty (the owner), Nora (front desk/reception), Domingo, Amir,…

Great pricePaintingBody & Trim
Matilda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had a wonderful experience with Laser Frame. They made my car beautiful again. Thank you to Marc for helping me through my entire claim process. Very much appreciated :) Thanks again to the amazing Laser Frame Team .

Body & TrimElectricalPainting
JoeyLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

It's quite difficult to review an experience that feels more like a gift. Let me explain, my vehicle suffered some damage from road hazard and debris. My thoughts were well a trip to the body shop. What I did not know that I was heading to the Willy Wonka chocolate factory. An absolute sweet experience Marty and…

Body & TrimPainting
yaw1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My Lexus dealer recommended Laser Frame because they are authorized by Lexus to work on their cars and I am glad I used them when someone hit my Lexus from behind. Initial inspection was quick and they saw other damage I did not even see. They also fixed other dings other extra stuff. I picked up car nicely washed…

Body & TrimPainting
Jerome1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Experience was great! A1 service! Ask for Mark he’s the best!

Body & TrimPainting
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot thank LaserFrame for the outstanding work they did on my vehicle. A specail thanks to Marc who took care me and my car throughout the entire process. Thanks again

Painting
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been coming to Laser Frame & Body Repair for several years and I wouldn’t go any place else, they are absolutely amazing!!! Marty is really the best! He’s so very kind and understanding, and his staff is the same way! Marc kept me in the loop with everything going on with my car every step of the way! Marc was…

Body & TrimPaintingSteering & suspension repair

Show more painting reviews (9 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 31%Overpriced 0%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim53—
Painting29—
Steering & suspension repair6—
Electrical4—
Tires4—

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