How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORELasting Legacy Plumbing Heating and Air
San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 1,947 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Lasting Legacy Plumbing Heating and Air for 8 kinds of job.
Lasting Legacy Plumbing Heating and Air for a/c system maintenance
Clear ✕All 181 Google reviews tagged “A/C system maintenance” · showing 100
The tech was professional, friendly and knowledgeable about the systems he worked on. He provided a comprehensive overview of the work done and deficiency found with possible options. He sent pictures of the units he worked on via email in a timely manner . He also provided me information to enroll in their…
Max was great. Took time to explain everything clearly and was meticulous.
Jonathan came 1 hr after my call request for service. Jonathan was very thorough in describing what he was planning to do, what his findings were, and the work that he did! He was friendly and informative. 5 stars service🤩🤩🤩🤩🤩
Jonathan was great and very professional! He explained everything he did and went over the images he took (before and after).
Jonathan is very nice and extremely knowledgeable.
Very knowledgeable, helpful and understanding. One of the best technicians I have had so far.
Super professional and courteous to my wife and I. As seniors we appreciate the respectful way he and David treated us while explaining the many issues we have to address. Thanks
I highly recommend Lasting Legacy! Our technician, Jacob Altushow, came out to perform routine maintenance on our HVAC and AC units and did a tremendously great job. Not only was the service thorough and professional, but Jacob also took the extra time to educate me on how the systems work and how to keep them…
Great company and great services! We had Andrew come out to do our HVAC maintenance and did a wonderful, thorough job! He showed me photos of all the work he completed and gave a detailed report on the condition of the system. Very down to Earth and friendly. Would definitely request him next time for maintenance.
We had a great experience with Lasting Legacy! Cristian was extremely kind, professional, and thorough while inspecting both our A/C and heating systems. He answered all of our questions in both English and Spanish, which was super helpful for our family. He also took the time to explain their services, let us know…
I pay a monthly fee and they text and schedule maintenance inspections as needed. Roger was the technician today. He was very friendly and knowledgeable. Roger was very thorough in his job. He was very considerate and made suggestions to keep my system working at its best.
Jesse was so helpful in all he did. Explained step by step what he was doing or what we needed. We felt very comfortable and not overwhelmed with any issues we may have with our unit or maintenance. We definitely would want him to maintenance our unit whenever possible. He’s very respectful and courteous. Great customer service. Five star service!
Legacy came and rectified my concerns. top shelf outfit!
Had a very pleasant service call today. Cristian was very professional and pleasant to work with. He was timely and efficient. Lasting Legacy is worth it.
Service was great! Cristian was very respectful of my property and went thru details were clearly, he was here to do maintenance on my ac unit, I will definitely use them to do maintenence on my heater as well when the time comes, and I will be requesting Cristian again. Very happy with him and Lasting Legacy.
Roger was super nice in letting us know exactly what we needed when he came over for our heating and A/C tune up! Didn't pressure us at all to sign up, very honest, and all around a great technician! Would definitely call up again for another tune up!
Cristian was courteous, considerate, informative, respectful and professional. One of the best Lasting Legacy technicians to service our heating system.
Spencer was amazing. He went above and beyond fixing our problem. He was very kind.
Had the pleasure of Cristian of Lasting Legacy come out to do a AC Tune up. He was very thorough with the process and educated me on how my system works outside the home and in the attic. He clearly demonstrated his knowledge. Overall, I was very satisfied for today's service. Will be looking to call in again for…
Johnathan was very nice and knowledgeable
We recently had Roger come out and do an inspection and maintenance on our heating system. He reinforced our decision to call Lasting Legacy for a second time. We had them out earlier this year as well. Roger is thorough with his reports, photos and recommendations as well as very knowledgeable about the system, our…
Jose from Lasting Legacy came out for a follow-up visit to repair a duct and install our upgraded thermostats. He was excellent from start to finish. On time, professional, polite, clean, and easygoing. He communicated clearly, took initiative, and made sure everything was set up properly before leaving. Excellent…
Lasting Legacy is a great company. I highly recommend the tech Roger Cuadra he is very knowledgeable and professional
Lasting legacy came out today and performed a drain clearing on my system and it is now back up and running! The technician Andrew Garcia Did a great job explained everything thoroughly and was extremely kind. Laura Shirk in the office was even better. She may be the best employee I’ve ever encountered lasting legacies is awesome. Have a great day!
Had an ac inspection today and Roger came out provided excellent service and advice, he was positive, professional, we took his advice and went forward with maintenance which he completed in a timely many and had all items with him in his truck. Thank you lasting legacy and Roger!
Jonathan A. He was my service technicians, he did an excellent job explaining everything that I needed to do went over my problem and helped me resolve it I called two other companies who came out to my house and we’re unable to handle the situation but lasting legacy took care of it in a very timely manner I…
Jonathan was very professional. He answered all my questions and helped me better understand the internal workings of my ac unit.
Max was very professional new his job incredibly well. Very happy that he went thru everything to show me what was needed to improve efficiency with my unit and explained what the comfy club could do for me.
Thank You To Tech Jacob For Being Professional and Inspecting The True Problem With Our A/C Unit , For A Great Price They Were Able To Start Working The Same Day is A Blessing, Definitely Worth Signing Up For Their Program. Definitely Will Be A Return Customer.
We had Roger from Lasting Legacy Plumbing and Heating come to repair our air conditioner. Rodger did not disappoint!! Menifee if you need an excellent, honest, knowledgeable repairman call Lasting Legacy’s number! He took time to explain our situation and repaired our system perfectly!♥️
We worked with Roger who was an all around amazing technician! Quick, thorough and proud of his work. He doesn’t beat around the bush and tells you straight forward what’s happening which is the best way to go about this business. He was patient and kind with my 4 year old who thought what he was doing was the bees…
AC goes out in middle of the summer. Called Lasting Legacy. They have a tech dispatched to my home within an hour. Johnathon was professional and courteous. Put on shoe booties out of respect for my home. Was very knowledgable. Fixed the problem. Recommended future repairs. And had my AC working within an hour.…
Cristian is very knowledgeable in his job.He explained very well about my AC and heating conditions. Also checked the control wirings, and breaker.
My friend recommended Lasting Legacy to come out and do the maintenance on my heating and air conditioning. Roger. My technician that arrived on time was very friendly ,knowledgeable and gave us great service. He gave us very clear explanations of every detail of what he was doing all along the way . He was very…
What a fantastic job and kind, thoughtful man. He’s a great asset to your company.
Nobody like to have to make an unplanned large purchase, but Ryan and Jonathan made the process as painless as possible. Their professionalism and knowledge made me confident that I was making the right decision and that I had chosen a company that I could trust. Lasting Legacy and their crew continue to impress me…
Jonathan was very professional, found the problem, ordered the repair part, and got our house cool again.
The heat in Cali these past few weeks has been atrocious!! Imagine my fear when my upstairs A/C crashed and the temp inside got as high as 87 degrees quickly approaching 90. Of course my first fear was— how many days will it take them to schedule a visit…. Well, how about the same day!! Christian arrived ready to…
The tech Roger was great help and it was a pleasure to have him take care of my ac system he made the entire process easy to understand and I would recommend lasting legacy plumbing to all my friends and family members,
Roger was very knowledgeable and took the time to explain every detail.
Roger provided Excellent customer service, Friendly and Knowledgeable. Very respectful of property and your time.
Jonathan was friendly and fast even came before my scheduled window time
My technician was Roger C . I am so impressed with his work today ! He cleaned my unit so nicely I could not believe it was same unit ! I signed up for their incredible club membership and Roger will be my forever technical
Had our third visit from Lasting Legacy today to do our AC maintenance. Professional, knowledgeable and friendly as always. Roger did a great job of explaining what was being done. He was on time, very professional and explanatory. Highly recommend this family owned company. Very trustworthy.
Ryan was helpful, courteous and is handling the issue right away
Andrew G. at Lasting Legacy saved the day in this crazy heat wave! Not only was he kind, respectful, and knowledgeable, but he was also efficient and professional. We signed up for Lasting Legacy’s Comfy Club today and would recommend it to homeowners, it’s a great deal for quality service! We’ve used a few…
Awesome company! Received Excellent, Efficient service by Spencer, definitely would recommend him and his company to others!
Roger did an outstanding job with my HVAC tune-up. He was phenomenal, attentive, professional, and extremely thorough throughout the entire service. He took the time to explain everything clearly and made sure every detail was addressed. It's clear that he takes pride in his work and genuinely cares about providing…
As usual with this company I experienced great customer service & service on my equipment. Cristian serviced my AC on July 8 2026 and did an excellent job ; He advised me on some of the issues I was having that anyone could understand .He returned on July 23 to install a compressor support package which I know will…
Jesse did a great job with our Plumbing check-up and referring us to Scott to get info on water softener. Scott was wonderful and very knowledgeable about plumbing and water softeners.
Jacob was a lot of help he explain everything to me . He get 5 stars if I could give him more i would. Thank you so much . D. Ornelas 7-20-26
OMG, Roger was amazing! My mother’s AC desperately needed a cleaning and tune-up after going without maintenance for several years, and it was in terrible shape. Roger did an outstanding job bringing it back to life. He took the time to explain everything clearly, answered all of our questions, and was incredibly…
Lasting Legacy is a family run business and everytime one of their repairmen come for whatever service is needed, they are very approachable and professional. Highly recommend signing up for the membership contract.
Rece5a flyer in the mail from Lasting Legacy Plumbing Heating and Air and decided to give them a try. And I'm glad I did Technician Jonathan was very professional and pleasant. I was so impressed I signed up for their monthly service!
Great service, very professional.
Finding a trustworthy plumber isn’t always easy, but Jesse at Lasting Legacy Plumbing has earned our complete confidence. This was our second time using their services, and once again, Jesse exceeded every expectation. He is professional, knowledgeable, punctual, and takes the time to explain the problem and the…
Excellent AC service maintenance by Andrew Garcia at Lasting Legacy Plumbing Heating & Air! I highly recommend.
Cristian V. was professional, informative and took his time to get my AC unit clean. Thanks Cristian. I made an appointment yesterday and I was able to get service today.
I had the amazing experience of meeting Roger for my A/C service appointment. He was very thorough, explained the whole process from beginning to end, and answered all my questions. I found the service to be invaluable and was happy to signed up for the subscription plan. I’m glad I made the call to Lasting Legacy Plumbing.
Christian, Ryan, Hector, Omar & 2 other techs were Professional, Friendly, Helpful, Efficient. Thank-You, Renee.
Jonathan was excellent! Professional from his introduction to his thorough recount of the maintenance completed and areas of concern. Give that guy a raise!
Andrew was wonderful. He came out to service our A/C unit. He was professional and so friendly. He explained everything so we understood completely. We signed up for membership which guarantees we get to have professional service and Andrew taking care of our heating and A/C.
Isaias and Angel from Lasting Legacy installed a new HVAC system in my house. They were both very friendly, knowledgeable and efficient. They removed the old system and installed the new one and had it up and running before 5pm. The whole Lasting Legacy team, from Jonathan the original technician to Brad the sales…
Love the service so far! Super friendly and very communicative. I got the membership and look forward to them keeping my AC in top tip condition. Thank you!
Roger Cuadra provided excellent customer service—professional, knowledgeable, and genuinely helpful. He shared useful tips and clear information that made the whole experience smooth and easy. Highly recommend working with him!
Very professional
They charged $618 to replace a $50 contractor and $20 fuse. Honestly, that was my decision to go ahead with the repair but what I didn’t like his tone of voice on my voice mail. I was in the meeting when he called and I copy and paste it here for to see: Hey boss, Jonathan here with lasting legacy. I was just…
Christian was very professional. His customer service was great and he did a great job.
Johnathan was great! He got to the house in minutes and went to work right away. He went over options with us and was up front and honest. He got us back up and running within an hour. We highly recommend Lasting Legacy!
Lasting legacy performed my service for today and I was very satisfied. I had an ac maintenance done in Redlands by Andrew Garcia. He was very professional nice and knowledable. I recommend him to do your maintenance.
Today I had a service performed by lasting Legacy in Rancho Mirage. Andrew Garcia performed my maintenance today. He did a very thorough job and communicated everything to me very clearly. They are reasonably priced and i would recommend them to anyone.
Jesse Blair did an excellent job on servicing our air conditioning system. He recommended that we replace the capacitor and add a motor control unit and he went ahead and did that work. We were very pleased with the work that he did.
This company is superb. Their service is amazing and the knowledge they have toward my HVAC system is crazy good. Never met such kind and knowledgeable techs in my life. Roger and Jonathan were GREAT. They both were very kind and knowledgeable! Ryan came over to give us a quote for our ducts and was very nice and…
Roger C. came to provide maintenance on my AC unit. Not only did he did a FANTASTIC job by thoroughly cleaning our unit, but he also educated me on what to look out for to have a long running AC unit. He thoroughly inspected the air vents and air filter was changed out. At the end, he provided some insights of I can…
Professional, fast and courteous, job well done.
Spencer is an awesome technician. He informed me thoroughly through each process, showed me pictures, made recommendations and suggested the value package. His customer service skills are top notch. Recommend Spencer and the company.
Great company! Hector the technician was fantastic.
Quick response, excellent service. They came out and where very professional. They really helped me out of a bind with my home warranty company. Couldn't be happier. Shout out to Johnathan showing up promptly and working quickly and explaining the process and great tips on how to maintain after.
Great customer service, he educated me on what was wrong with the system. Also showed me how to maintain the system. I would definitely recommend Roger to service your equipment.
This was our first time working with Lasting Legacy. From scheduling the appointment for AC tune-up to the service itself everything was great. The service was excellent and Andrew took time to even replace some hard to reach filters and show me pictures of my furnace. We opted for some additional preventative…
Very professional and detail specific explained all necessary maintenance . Roger was excellent 5 star review for sure.
Christian maxwell was amazing will never forget this service . Thank you lasting legacy forever.
Lasting Legacy, what an amazing company! Roger came out to my house to clean and inspect my 30 yr old equipment, He explained all about my heater and air conditioner in a way that nobody has ever talked to me about my equipment, He was so informative and thorough.
We got a flyer from Lasting Legacy and decided to schedule an AC tune-up. Roger provided one of the best customer services we have received in a long time. He was very professional and honest. Roger is very knowledgeable and we are sincerely happy he was our assigned representative. We look forward to receiving…
Highly recommend Lasting Legacy Plumbing Heating & Air - great prices plus checkout their website for additional Savings! A/C Service Tech Cristian did an excellent job, very knowledgeable & professional.
Roger provided exceptional AC repair and maintenance services. He was highly detailed in his explanations and offered clear instructions for ongoing system maintenance. His customer service was outstanding, and he ensured I was informed at every step of the process. I highly recommend Roger if you’re look for a thorough technician.
Daniel and isaias were incredible. They even brought portable AC units for my wife and I to use in the house while they worked. Everything was perfect and cleaned up at the end and they were also incredibly kind and service oriented. I installed the thermostats myself and one didn’t work, Isaias helped me figure it…
Andrew performed an ac service today, he was very detailed and explained things clearly.
EVERYTHING very professional. Scheduling was easy with questions answered well. Technician arrived early within the service window. Roger Cuadra was extremely professional and polite. Explained the service and process, he did not proceed until we understood and were comfortable. His inspection appeared thorough and…
Prompt and very professional. Explained every step.
Our technician Ethan was top notch. Professionalism and honesty is hard to find these days. We couldn't be happier with the service that we decided to get the annual package. I even referred my mom to use them for her AC. I've been ripped off in the past, its nice to know there's still a company you can trust.…
We received excellent service from our technician, Andrew Garcia. Our air conditioner just started blowing warm air on a really hot day last week, which is very hard on my disabled, bedridden husband. Lasting Legacy scheduled a same-day visit with Andrew. Can't tell you how kind, concerned, knowledgeable, and…
We had an excellent experience with Lasting Legacy. We called with an AC issue, and they were able to come out the very same day. Andrew was professional, knowledgeable, and extremely thorough throughout the entire process. He clearly explained the issue, walked us through the repair and associated costs, and also…
Know their stuff, friendly, great to work with
Max did a great job in cleaning and maintaining the A/C unit. He inspected the attic too and made sure everything was good there. He is very knowledgeable for what he is doing by explaining to us about the importance of maintaining it and some recommendations for our A/C unit. Lasting Legacy is a great company.…
Awesome! Jonathan is very knowledgeable,courteous and professional. Attention to detail. Got a good deal thanks!
I called this company for a pluming issue. One issue related to water filtration in the kitchen. They would not fix because they wouldn't work with an existing part because they couldn't warranty it. Then they quoted me over $1,100 to replace a faucet in my laundry room sink. They convinced me to buy into their…
Our technician was polite and efficient. Great price plan to use them routinely for maintenance of air conditioning
Max did a service and Ryan came by for a consult for insulation. Both were great. This company is in sync and really seems focused on service. Great find!
Andrew was professional, polite and efficient.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 217 | $19–$176 |
| A/C system maintenance | 181 | $27–$529 |
| A/C system repair | 83 | $202–$998 |
| Heating system maintenance | 62 | $19–$166 |
| HVAC system repair | 55 | $83–$1.2k |
| Water heater installation | 40 | $1.4k–$2.8k |
| Toilet repair | 33 | $205–$786 |
| Drain cleaning | 32 | $57–$655 |