Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Lasting Legacy Plumbing Heating and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Lasting Legacy Plumbing Heating and Air

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 1,947 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lasting Legacy Plumbing Heating and Air is better than 95% of water softener repair.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lasting Legacy Plumbing Heating and Air is better than 93% of water softener repair.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lasting Legacy Plumbing Heating and Air is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lasting Legacy Plumbing Heating and Air is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lasting Legacy Plumbing Heating and Air is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lasting Legacy Plumbing Heating and Air is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Lasting Legacy Plumbing Heating and Air for 8 kinds of job.

Lasting Legacy Plumbing Heating and Air for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Install thermostat”

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Isaias and Angel from Lasting Legacy installed a new HVAC system in my house. They were both very friendly, knowledgeable and efficient. They removed the old system and installed the new one and had it up and running before 5pm. The whole Lasting Legacy team, from Jonathan the original technician to Brad the sales…

Paid $2,000+Reasonable priceA/C system maintenanceHeating system installationInstall thermostat
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am very impressed with Isaias and Angel. They arrived a few minutes early, walked me through what the job would entail, asked me if I had any questions and went straight to work installing our new A/C - Heater system. The only time they stopped was to have lunch. They were very meticulous in doing the work.…

Paid $1,000+Reasonable priceHeating system installationInstall thermostatService not listed
SeanLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Daniel and isaias were incredible. They even brought portable AC units for my wife and I to use in the house while they worked. Everything was perfect and cleaned up at the end and they were also incredibly kind and service oriented. I installed the thermostats myself and one didn’t work, Isaias helped me figure it…

Reasonable priceHVAC system repairInstall ACThermostat installation
Jackie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Spencer was amazing. I wish I could give him a 10 star rating. He explained everything to us went over pictures and we had such a positive experience. We are so glad we found your company. You are very blessed to have Spencer as an employee. Installation headed up by Isaias Barragan and his crew were perfection. His…

Paid $1,000+Great priceHVAC system repairHVAC duct & vent repairHeating system installation
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Technician Spencer Jungels was Outstanding. Replaced thermostat with no issues. Excellent customer service.

Paid $200–300Great priceInstall thermostat
RICHARD2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Isaias and Daniel with Lasting Legacy just installed a new, amazing Air Conditioning and Furnace system in my house today. They were super friendly, highly skilled and completed the entire project in record time. I am extremely pleased with this company and their entire team. This has been a super positive experience.

Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
Becky4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the beginning of pricing and negotiation, Kerrie and Colby were professional, courteous, and communicative. Positive outcome. The CREW: OUTSTANDING!!! These guys...Professional, Respectful, prompt, and hard-working. They left the job site as clean as they found it, or better. They got along well and it…

Reasonable priceWater heater installationHVAC system repairA/C system repair
Philip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lasting Legacy recently completed the installation of a new heat pump system in our Redlands home. Colby came out and provided several options and price point quotes for our consideration. The installation team of Mike and Armando were onsite, on-time, and prepared with the necessary equipment and tools throughout…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Eddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Colby and his team were simply amazing!!! Very professional, nice, and great communication! 10/10!!! Thank you so much Colby and the team for everything you did for me and my family! The best company!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality

Price

$176-60% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 44%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance217$19–$176
A/C system maintenance181$27–$529
A/C system repair83$202–$998
Heating system maintenance62$19–$166
HVAC system repair55$83–$1.2k
Water heater installation40$1.4k–$2.8k
Toilet repair33$205–$786
Drain cleaning32$57–$655

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