Johana Gil1 reviewTotal number of Google reviews Johana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente 👌
Laundry on the Fax
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%76+21.5Replies to reviews 8%40+3.3Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 47 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 13%
4.7 ★★★★★ 1,278 Google reviews · 24 photos
89%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review
Laundry on the Fax at a glance
Customers frequently praise the facility for its cleanliness, affordable pricing, and friendly, helpful staff who often assist with machine operation. The location is noted for convenient payment options, including mobile apps and card kiosks, as well as its proximity to a bakery and McDonald's. However, some reviewers report significant issues with hygiene, including dirty floors and locked restrooms, alongside complaints about machines failing to provide hot water or turning off without refunds, and a lack of reliable phone communication.
- Google rating: 4.7 out of 5 from 1,278 reviews (89% five-star).
- Reviews on this page: 1,278 Google reviews (959 with written comments, 87 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 22, 2026.
- Service: Ironing Service serving Denver, Colorado.
Data from Google, last updated November 3, 2026.
Score profile vs other ironing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Laundry on the Fax: 75/100 on this factor. Category median: 87.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Laundry on the Fax: 76/100 on this factor. Category median: 84.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Laundry on the Fax: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Laundry on the Fax: 40/100 on this factor. Category median: 79.C
40
Bar = this company · dark tick = category median.
Star ratings
1,278 Google reviews we collected
- 5 stars1,13489%
- 4 stars615%
- 3 stars292%
- 2 stars141%
- 1 star403%
Praise vs complaints
Phrases our text analysis found in 959 written reviews
- Praise76096%
- Complaints284%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude41152%
- Quality & results11214%
- Price & value8911%
- Would recommend8210%
- Speed & response749%
- Honesty & trust132%
- Communication71%
What customers talk about
We read 959 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“And the backery next door makes the place smell nice.”
“…voicemail on its published number, that's the sure sign of a sleazy, unprofessional outfit best avoided.…”
“The washers are always clean and I have always had a great experience.”
“They leave bathroom open for homeless people to dirty up and make it smell horrible.”
“Good price, very clean And the owner is so great, very friendly.”
“Very dirty and overpriced place with lack of access to everything that Laundromat should provide.”
“Would recommend anyone to come and try this laundromat.”
“…, bathroom does not work and a lot of people smoking crack inside , I don't recommend this place at all!…”
“The machines are well-maintained, take mobile payments and cash easily, and wash/dry super fast.”
“They're a little slow and smell.”
“He’s the nicest, most genuine person ever and has the funniest jokes while running a legit business.”
“…r but just walk in without knocking, no toilet paper or soap, just no trust left.…”
“Great communication and fast and friendly pick-up and delivery.”
People customers mention
- Colfax 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Shokhrukh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very clean and decent place. Manager is really awesome dude. Customer service is top. Would recommend anyone to come and try this laundromat.
PatrickLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Convenient place to wash. Takes card payments. And the backery next door makes the place smell nice.
ErikaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very nice place Laundry in Colfax I really like the pay kiosk very convenient Very friendly Very professional
SiLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great prices on washers, good on dryers and right next to McDs. Dont mind the other people doing laundry. Its Colfax... put your headphones on.
Evan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Best service in Aurora! Friendly staff and great prices and a very at home feeling here. Thanks for being apart of our community guys!
RoyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super impressed with this laundromat! The machines are well-maintained, take mobile payments and cash easily, and wash/dry super fast. The owner is friendly, the facility is well-lit and clean, and there's plenty of seating and folding tables while you wait. Plus it's right next to a bakery and McDonald's. Highly recommend!
Photos
Customer reviews
4.7 ★★★★★ 1,278 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Shokhrukh Rustamov4 reviewsTotal number of Google reviews Shokhrukh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery clean and decent place. Manager is really awesome dude. Customer service is top. Would recommend anyone to come and try this laundromat.
Patrick GhostonLocal Guide · 15 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleConvenient place to wash. Takes card payments. And the backery next door makes the place smell nice.
Ever Miramontes1 reviewTotal number of Google reviews Ever has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove it here. Good price, very clean And the owner is so great, very friendly.
Erika WilsonLocal Guide · 39 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice place Laundry in Colfax I really like the pay kiosk very convenient Very friendly Very professional
SiLocal Guide · 25 reviewsTotal number of Google reviews Si has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat prices on washers, good on dryers and right next to McDs. Dont mind the other people doing laundry. Its Colfax... put your headphones on.
brandon3 reviewsTotal number of Google reviews brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClean establishment great customer service
Tony F2 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat washers great dryers
Jeffry Galaviz7 reviewsTotal number of Google reviews Jeffry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat spot friendly ownership
Rodney Walters8 reviewsTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTennat was very personable and kind and helped me get set up and going.
Business details
- Address: 10941 E Colfax Ave, Aurora, CO 80010
- Phone: (720) 549-7488
- Website: epiclaundromat.net
- Service area: Denver, CO