General contractor · El Paso, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%83+48.7Reliability 26%78+20.3Value 15%97+14.8Craft & service penalty47−5.3Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 31 deck contractorsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.8★★★★★35 Google reviews · 23 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lay’s Remodeling LLC 4.8 out of 5 based on 35 reviews, with the owner responding to 46 percent. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including kitchen and bathroom remodels, drywall repairs, and exterior improvements. One lower-rated review noted that a drywall project took significantly longer than the initial estimate, highlighting a potential discrepancy in timeline accuracy.
Google rating: 4.8 out of 5 from 35 reviews (94% five-star).
Reviews on this page: 35 Google reviews (34 with written comments, 9 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: September 11, 2026.
Service: Deck Contractor serving El Paso, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other deck contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Lay’s Remodeling LLCDeck Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lay’s Remodeling LLC: 83/100 on this factor. Category median: 83.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lay’s Remodeling LLC: 78/100 on this factor. Category median: 75.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lay’s Remodeling LLC: 47/100 on this factor. Category median: 88.C
47
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lay’s Remodeling LLC: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lay’s Remodeling LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.8of 5
5 stars3394%
4 stars00%
3 stars00%
2 stars13%
1 star13%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
96%praise
Praise10096%
Complaints44%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1918%
Quality & results1817%
Staff & attitude1615%
Would recommend1413%
Communication1313%
Price & value1313%
Honesty & trust1111%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team showed up timely and stayed until the job was done.”
“Great experience and will 100% be going back for future renovations.”
“First for a damaged roof & ceiling and this time for our pool decking.”
“The service from this company was very professional from home improvement specialist Gabriel, who performed his assignment on the exterior of my home…”
“Gary and Anthoni are always my go-to’s for anything from repair work to handling full blown remodels.”
“Gary also paid attention to the details of the estimated costs and communicated any reductions/changes in cost for the duration of the job.”
“The price was very reasonable, especially for the quality of their work.”
“Cost was upfront with any changes immediately addressed to be approved.”
People customers mention
Gary7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lay’s Remodeling LLC for 8 kinds of job. Pick one to see what they paid and said.
Pamela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience with Lays Remodeling. The team showed up timely and stayed until the job was done. Gary made a point to visit during the work week to make sure everything was running smoothly. Gary also paid attention to the details of the estimated costs and communicated any reductions/changes in cost for the duration of the job.
Reasonable priceInstall flooring
Harold3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The service from this company was very professional from home improvement specialist Gabriel, who performed his assignment on the exterior of my home in great detail and professionalism. I highly recommend this company.
Great price
And3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great communication throughout the entire time this was being worked. Cost was upfront with any changes immediately addressed to be approved. Great experience and will 100% be going back for future renovations. Thank you!!!
Home renovations
bendoveriii5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lay’s remodeling did a beautiful job on a tub to shower conversion. Took the time to do the job right. Showed up on on time every morning and kept us in the loop on progress all the way through the job. Did a great job keeping the work space as clean as possible. I will definitely be working with Lays in the future.
Reasonable priceTile work installationBathroom remodeling
lauren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Gary and Anthoni are always my go-to’s for anything from repair work to handling full blown remodels. They are beyond professional and have your back no matter what! As a real estate agent here in El Paso it’s so important to have someone that you trust and I have been working with them for years!!! So grateful for them!!
Natalie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If we could give Anthony and Gary 10 stars we would! They helped upgrade our master bathroom and did a phenomenal job. They were punctual, attentive to details, willing to add services when we asked, and up front with communication. The price was very reasonable, especially for the quality of their work. We’re…
Great priceTile work installationBathroom remodeling
Had a great experience with Lays Remodeling. The team showed up timely and stayed until the job was done. Gary made a point to visit during the work week to make sure everything was running smoothly. Gary also paid attention to the details of the estimated costs and communicated any reductions/changes in cost for the duration of the job.
Price assessment: Reasonable price
Services: Install flooring
Harold Shepard3 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
The service from this company was very professional from home improvement specialist Gabriel, who performed his assignment on the exterior of my home in great detail and professionalism. I highly recommend this company.
Price assessment: Great price
Response from the owner · 2 weeks ago
Harold, Thank you for your review. We're glad we could get your exterior repairs taken care of for you. Please let us know if you need anything else done in the future.
-Lay's Remodeling
And B3 reviewsiTotal number of Google reviews And has written across all businesses on Google Maps, not just this one.
Great communication throughout the entire time this was being worked. Cost was upfront with any changes immediately addressed to be approved. Great experience and will 100% be going back for future renovations. Thank you!!!
Services: Home renovations
Response from the owner · Edited a month ago
Thank you for the review sir and we look forward to your future projects!
bendoveriii5 reviewsiTotal number of Google reviews bendoveriii has written across all businesses on Google Maps, not just this one.
Lay’s remodeling did a beautiful job on a tub to shower conversion. Took the time to do the job right. Showed up on on time every morning and kept us in the loop on progress all the way through the job. Did a great job keeping the work space as clean as possible. I will definitely be working with Lays in the future.
Price assessment: Reasonable price
Services: Tile work installation, Bathroom remodeling
lauren allen6 reviewsiTotal number of Google reviews lauren has written across all businesses on Google Maps, not just this one.
Gary and Anthoni are always my go-to’s for anything from repair work to handling full blown remodels. They are beyond professional and have your back no matter what! As a real estate agent here in El Paso it’s so important to have someone that you trust and I have been working with them for years!!! So grateful for them!!
Natalie Norman9 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
If we could give Anthony and Gary 10 stars we would! They helped upgrade our master bathroom and did a phenomenal job. They were punctual, attentive to details, willing to add services when we asked, and up front with communication. The price was very reasonable, especially for the quality of their work. We’re excited to use them again for our next bathroom renovation. They’re the best!!!!
Price assessment: Great price
Services: Tile work installation, Bathroom remodeling
Sergio HernandezLocal Guide · 20 reviewsiTotal number of Google reviews Sergio has written across all businesses on Google Maps, not just this one.
We hired them for contracting work and I’m really glad we did. Communication was excellent from start to finish.. they were easy to reach, answered questions quickly, and kept me updated throughout the project. They were also very flexible with scheduling and any adjustments we needed along the way, which made the whole process smooth. They were very professional and the quality of the work was solid. I’m really happy with how everything turned out and I’d definitely use them again.
Price assessment: Reasonable price
Services: General construction, Home renovations, Home repairs
Erick PaschallLocal Guide · 16 reviewsiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
Wow, these guys do a fantastic job. They remodeled our kitchen -restraining the cabinets and new quartz counter tops. It looks fantastic.
But besides that:
They showed up when they said they would -everyday.
The advised of options and concerns immediately and were ready with options or suggestions.
They were upfront with pricing and reasonable with change orders.
Highly recommend.
Price assessment: Reasonable price
Services: Kitchen remodeling
Lee Clayton3 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Lay’s construction did a great job remodeling my families kitchen! Excellent workmanship and attention to detail all within our budget. We wanted to have what we thought was a load bearing wall removed, but Gary figured out it wasn’t a load bearer and adjusted the price. I appreciate honesty! Gary’s team showed up on time and cleaned up any mess when they left every day. Gary was easy to contact during the entire process. This company cares about the work they do and it shows! I’ll definitely refer them to anyone needing work done.
Price assessment: Great price
Services: General construction, Tile work installation, Install flooring, Home renovations, Home repairs, Tile work replacement, Paint indoors, Painting, Interior finishing, Remodeling, Drywall installation, Kitchen remodeling, Drywall repair
