Experts Reviews · Company report
LCS Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

LCS Heating and Cooling

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,599 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LCS Heating and Cooling is better than 94% of HVAC contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LCS Heating and Cooling is better than 94% of HVAC contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LCS Heating and Cooling is better than 99% of HVAC contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired LCS Heating and Cooling for 8 kinds of job.

LCS Heating and Cooling for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.62
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$786
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 62 Google reviews tagged “A/C system repair” · showing 20

pengo624 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

LCS Heating and Cooling did a great job. Our A/C went out and they repaired it and their service was excellent. A very polite and competent team!! Highly recommend!!! 😃

Paid $2,000+Reasonable priceA/C system repair
Darrell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The tech that provided service was Nikita Jenkins. From start to finish she was courteous, informative, ez to understand and explained every step performed. Outstanding service!

Paid $200–400Reasonable priceHVAC system repairA/C system repair
BradLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Timely, courteous, good communication.

Paid $1–200Great priceHVAC system repairA/C system repair
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Didn't go through with the repair, but had an honest assessment of the situation. When I'm ready to take next steps, I will absolutely be calling LCS back to finish the job.

Paid $1–200Great priceA/C system repair
Randolph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great to have a personal relationship with our technician, Nikita, who was able to quickly diagnose the root cause of the problem - a short in the low voltage wiring serving the compressor. She made the repair and sealed the wire’s point of entry to the house. Very good company, able to get a tech out to our house…

Paid $1–200Reasonable priceHVAC system repairA/C system repairThermostat repair
Roger2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam was very professional and Leone informed on what he was doing. Excellent employee that you have

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceHeating system repair
Zack10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

LCS has always done good work for us and have beaten competitors on work we’ve done with them. Sam spent extra time with us outside typical maintenance protocol to help us with checking for growth or moisture concerns as we have recently dealt with a leaking shower that created mold spores. Update: Had a bathroom…

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair
Fred4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

During July heat wave my a/c went out and LCS was able to schedule a new install within a week. During install they also gave me a good reason to replace my old electric water heater with a new tankless gas water heater. So far after 4 month of use we have seen a lower energy bill and much better in home…

Reasonable priceA/C system repair
PeggyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have had such a wonderful experience with LCS! We purchased our unit last year and just had our first service done. We've been nothing but thrilled by the customer service and equipment. Today our technician Hector was incredibly knowledgeable and so very kind! Great start to our day 🙌🏽

Great priceHVAC system maintenanceA/C system maintenanceA/C system repair
Carrie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nikita was very thorough and great to work with! We’ve been very happy with LCS

A/C system maintenanceA/C system repair
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

LCS helped keep our old AC unit keep going for years, but it was time to replace it this year with a modern refrigerant unit. The guys did a great job with the installation of the outdoor and indoor coils. Very professionally done in comparison with how it looked before! How it looks, though is not nearly as…

A/C system repair+ Professionalism
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Travis was extremely professional and answered all my questions and concerns with my current A/C unit issues. Our current unit is super old and parts were expensive to invest in an old inefficient unit. Looking forward to having LCS Heating and Cooling providing me with a new AC system! My two brothers install team…

Great priceA/C system repairInstall AC
Jack8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jose was professional respectful … the Best! Would highly recommend!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Laurie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My technician, Sam, was very personable and knowledgeable. I would definitely recommend him and LCS.

Great priceA/C system maintenanceA/C system repair
KellieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updating Jan 2025: The entire recommendation below still stands. I genuinely wish I had an LCS for every type of service my home uses. Original: Incredible service! I've used LCS for years (through two houses) and there is no one else I trust more to service my a/c and furnace. The front office staff is responsive,…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
AaronLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

LCS is always fast and professional! I’ve been using their service for years and am always happy.

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nikita provided a through investigation and explanation of my issue. Provided great value as well!

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Quality+ Professionalism+ Value
Ken7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was professional and was efficient.

InstallationA/C system repair+ Responsiveness
MauraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Emergency HVAC diagnosis and help needed during a heat wave. Nikita came during after hours for a service call and arrived within the hour. She helped us find a cheap solution during the diagnosis and ensured all units worked properly. She educated us on what needed to be done to fully optimize our current HVAC…

HVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark Harvey our A/C technician was prompt, efficient and very knowledgeable. Highly recommend LCS

A/C system repair+ Professionalism

Show more a/c system repair reviews (42 more) →

Price

$166-49% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 61%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance357$37–$295
A/C system maintenance151$39–$393
Heating system maintenance116$39–$251
HVAC system repair112$205–$933
Heating system installation75$1.4k–$2.8k
Install AC69$1.4k–$3.2k
Heating system repair68$166–$1.2k
A/C system repair62$209–$786

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