Experts Reviews · Company report
LCS Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

LCS Heating and Cooling

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,599 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LCS Heating and Cooling is better than 94% of HVAC contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LCS Heating and Cooling is better than 94% of HVAC contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LCS Heating and Cooling is better than 99% of HVAC contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LCS Heating and Cooling is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired LCS Heating and Cooling for 8 kinds of job.

LCS Heating and Cooling for HVAC duct & vent repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$276–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “HVAC duct & vent repair”

Whitney11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We've had multiple companies come out and give us the run around, but Nikita discovered the problem and fixed it quickly and at a reasonable price. I'm so grateful for her willingness to solve our problem and do it well and with kindness! Thanks Nikita!

Paid $200–400Reasonable priceHVAC duct & vent repair
CarlaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I've used LCS for my HVAC service for the past 4+ years and they always go above and beyond my expectations! This was an out-of the-ordinary visit as I am in the process of selling my home and needed their expertise to handle some home inspection items. Sam Pohl is my go-to tech and he handled not only the furnace…

Great priceCleaning+ Responsiveness+ Punctuality+ Quality
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience today! Nikita found the fix quickly and was very helpful! She had a lot of great advice for maintaining our HVAC! The whole company was fast and responsive!

HVAC system maintenanceHVAC duct & vent repair+ Quality+ Professionalism+ Value
PhillipLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

LCS came out quickly to resolve a gas leak we had from our furnace. Nikita was thorough with the explanation of the problem and how she resolved it. I would definitely recommend using LCS again for my HVAC needs.

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had been scheduled with another company locally 3 months in advance, who backed out the day of the project due to laziness (didn't want to move insulation in the attic) for duct repair to 2 bedrooms. We contacted LCS, who came out in a few days, gave us a quoted price less than half the other company, and…

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Margo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

LCS is so easy to work with. Their technicians are timely and knowledgeable and their office staff is always on it. I’ve never gone more than an hour without a response. We have had all our services and a new HVAC installed and been so happy with their work!

HVAC system maintenanceHeating system installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
RickeyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technicians patiently answered all of my questions. They were very efficient in diagnosing and resolving my issue.

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Dennis8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very nice to deal with

HVAC duct & vent cleaningHVAC duct & vent installationHVAC duct & vent repair+ Responsiveness+ Punctuality+ Professionalism
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I had an issue with a leak in the ceiling. We called a plumber who came and did not do the job. It was found that probably a condensate line from the HVAC was the problem. I called LCS and they took the time to call the plumber and get the plumbers assessment. Despite the clog being in a plumbing line in the wall…

HVAC system maintenanceInstall ACHVAC duct & vent repair+ Professionalism
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

CleaningDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$166-49% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 61%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance357$37–$295
A/C system maintenance151$39–$393
Heating system maintenance116$39–$251
HVAC system repair112$205–$933
Heating system installation75$1.4k–$2.8k
Install AC69$1.4k–$3.2k
Heating system repair68$166–$1.2k
A/C system repair62$209–$786

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