How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORELCS Heating and Cooling
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired LCS Heating and Cooling for 8 kinds of job.
LCS Heating and Cooling for HVAC system repair
Clear ✕All 118 Google reviews tagged “HVAC system repair” · showing 40
Nikita was amazing! She came to our appointment on time, came back with a part we needed same day, and stayed late! She explained everything and was very personable! Give her a raise!
Nikita was knowledgeable and efficient and very considerate. Communication from the office was also really good. Will call again when needed.
I have been using LCS for years! It is a family owned company that truly invests in their technicians. I have never felt like the suggestions their technicians made weren’t necessary. They are the only HVAC company that I have truly trusted. The technicians that have serviced my homes have been pretty consistent…
Great company! We had some kinks to work out between our old house and new system. This is a company that cares!
They were great, very professional
The tech that provided service was Nikita Jenkins. From start to finish she was courteous, informative, ez to understand and explained every step performed. Outstanding service!
This was my first time using LCS and I was very satisfied of the services performed. The technician was courteous and professional and had knowledge of my unit. He took time to check everything to make sure my unit was functioning the way it should be. From scheduling to services performed, I am very satisfied. I will definitely use LCS again. Thank you
On the hottest day of the year comma, they came out quickly and took care of the problem while we had to wait till the next day for an installation of new air-conditioning. All the service people I dealt with were kind and thoughtful and considerate. I can’t recommend this company highly enough.
I cannot say enough good things about my experience. Our AC went out over the weekend during one of the hottest weeks of the year. We have two small children, and the temperature inside our new construction home was hovering around 80 degrees. When I submitted a warranty request, I was told the earliest appointment…
Professional, knowledgeable, and put in the time to make sure the issue was resolved. thank you Sam
Our AC went out during a heatwave and temps inside reached 82 degrees, which I did not enjoy. I booked an appointment online, and Jerome promptly came to save us from our misery. He was friendly, patient, informative and reassuring. Less than one hour later, we were back up and running! I had great experiences with…
Timely, courteous, good communication.
Had an amazing experience with LCS. We needed someone to come by on short notice to look at our AC system and LCS got a technician over to us right away. Our technician, Sam, was quick, knowledgeable, and helpful. He took the time to not only inspect the various elements but also explain each one to me and what to…
Always great customer service, quick response, experienced technicians, and fare pricing!
Always a great experience! The staff is friendly when scheduling appointments, technicians are clearly experienced and very friendly, and prices are fare! Overall we always feel better after the services they provide!
Great communicators Always on time Strong product knowledge Sam was customer focused, efficient and thorough
Installation went smoothly, and my new system is up and running. LCS technicians are alway the kindest and most personable people.
Fast service. Made it easy
It was finally time to replace our 25+ year old HVAC system, and we couldn't be happier with our experience with LCS. From the initial consultation to the final installation, their team was professional, knowledgeable, and honest every step of the way. They took the time to explain our options, answered all of our…
Great experience! The LCS team showed up the next day after our A/C went out in 90 degree heat, and installed the new unit the next morning! Very grateful for their efficiency, professionalism and expertise.
T'Shayla did a Great Job. She was very Professional & Knowledgeable. She quickly identified the issue,cand let me know the cost. The House was cool again in no time. I highly recommend LCS & T'Shayla!
Sam was awesome. Got us up and running on this scorcher of a day. Did a great job explaining the issue and our options. Ended up a happy customer and look forward to doing more business in the future.
Nikita did a great job. I really appreciate your level of service.
Great to have a personal relationship with our technician, Nikita, who was able to quickly diagnose the root cause of the problem - a short in the low voltage wiring serving the compressor. She made the repair and sealed the wire’s point of entry to the house. Very good company, able to get a tech out to our house…
LCS has been a wonderful vendor to use. They have been prompt with same-day service during an emergency situation. I appreciate LCS!
Sam came out quickly after hours when we had a blown fuse. He handled the issue efficiently and was very kind and professional. All in all I did not expect the issue to be resolved as quickly as it was! Very grateful to LCS and Sam.
Our service tech, Mark, was great! He got right to work and diagnosed and fixed the problem quickly. Mark was very professional and communicated well. Very pleased with LCS team!!
Sam was very professional and Leone informed on what he was doing. Excellent employee that you have
We cannot thank LCS enough for their hard work and finding the fix for our HVAC system! We have had problems since December of last year and finally decided it was time to switch to a company who actually knew what they were doing. Nikita and Jose were professional, explained everything clearly and found the fix…
LCS is -so- good. Their work is good, their pricing is fair, and their integrity is phenomenal. Travis & Renee treat their employees well, and that translates to great customer service. They’re straight shooters, and we trust them.
Mark Harvey was kind, efficient, and knowledgeable. He fixed our A/C issue in a timely fashion.
Technician we on time, friendly, knowledgeable and explained everything to me (even changed a light bulb)!
Mike with LCS did a great job with the installation of our new heat pump. Good communication on what he was doing throughout the day. Clean up and reorganized the area at completion. Meet all expectations.
My HVAC suddenly cut out this evening. I called LCS after hours service. Got a live person on the phone! Within a few minutes they had their service tech, Nikita, on the way on a Sunday night and at my house in less than 45 minutes! She looked at my HVAC and found a 3 amp fuse blown on the motherboard. Replaced…
The follow up from LCS is outstanding!!! I received a picture of the repairman before he arrived and he was on time. He was extremely knowledgeable about the Lennox furnace and took care of business.
We had LCS Heating and Cooling come out to fix some major issues with our HVAC system, and they ended up doing a pretty significant amount of rework to get everything right. The original installation had the unit set up in a way that made it nearly impossible to service, so their team actually flipped the system and…
Wow Before I retired, I helped businesses provide excellent customer service. The highest level of service level is when you create a “Wow Experience”. It happens when a customer is significantly surprised in a good way. Wow! That was easy. Wow! That was fast. Wow! They were great to work with. LCS surprised me…
I couldn’t be happier with the service we’ve received over the years from LCS. Everyone is always prompt, polite and very efficient. Very happy to be a customer of theirs!
I highly recommend LCS Heating and Cooling and specifically will request technician Nikita in the future. Nikita was friendly and arrived right on time. She was knowledgeable and thorough in providing a tune-up for our furnace. She spent significant amount of time talking through what looked good, and also what to…
Our HVAC system lost power on a Friday night in the middle of the Winter Storm last week. 9pm on a Friday, no heat, negative temperatures outside. Mark was the after hours serviceman who assisted us and he went above and beyond from start to finish of the job! We weren’t under easy circumstances to have the heat…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 357 | $37–$295 |
| A/C system maintenance | 151 | $39–$393 |
| Heating system maintenance | 116 | $39–$251 |
| HVAC system repair | 112 | $205–$933 |
| Heating system installation | 75 | $1.4k–$2.8k |
| Install AC | 69 | $1.4k–$3.2k |
| Heating system repair | 68 | $166–$1.2k |
| A/C system repair | 62 | $209–$786 |
