How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORELCS Heating and Cooling
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired LCS Heating and Cooling for 8 kinds of job.
LCS Heating and Cooling for HVAC system repair
Clear ✕All 118 Google reviews tagged “HVAC system repair” · showing 80
Nikita was amazing! She came to our appointment on time, came back with a part we needed same day, and stayed late! She explained everything and was very personable! Give her a raise!
Nikita was knowledgeable and efficient and very considerate. Communication from the office was also really good. Will call again when needed.
I have been using LCS for years! It is a family owned company that truly invests in their technicians. I have never felt like the suggestions their technicians made weren’t necessary. They are the only HVAC company that I have truly trusted. The technicians that have serviced my homes have been pretty consistent…
Great company! We had some kinks to work out between our old house and new system. This is a company that cares!
They were great, very professional
The tech that provided service was Nikita Jenkins. From start to finish she was courteous, informative, ez to understand and explained every step performed. Outstanding service!
This was my first time using LCS and I was very satisfied of the services performed. The technician was courteous and professional and had knowledge of my unit. He took time to check everything to make sure my unit was functioning the way it should be. From scheduling to services performed, I am very satisfied. I will definitely use LCS again. Thank you
On the hottest day of the year comma, they came out quickly and took care of the problem while we had to wait till the next day for an installation of new air-conditioning. All the service people I dealt with were kind and thoughtful and considerate. I can’t recommend this company highly enough.
I cannot say enough good things about my experience. Our AC went out over the weekend during one of the hottest weeks of the year. We have two small children, and the temperature inside our new construction home was hovering around 80 degrees. When I submitted a warranty request, I was told the earliest appointment…
Professional, knowledgeable, and put in the time to make sure the issue was resolved. thank you Sam
Our AC went out during a heatwave and temps inside reached 82 degrees, which I did not enjoy. I booked an appointment online, and Jerome promptly came to save us from our misery. He was friendly, patient, informative and reassuring. Less than one hour later, we were back up and running! I had great experiences with…
Timely, courteous, good communication.
Had an amazing experience with LCS. We needed someone to come by on short notice to look at our AC system and LCS got a technician over to us right away. Our technician, Sam, was quick, knowledgeable, and helpful. He took the time to not only inspect the various elements but also explain each one to me and what to…
Always great customer service, quick response, experienced technicians, and fare pricing!
Always a great experience! The staff is friendly when scheduling appointments, technicians are clearly experienced and very friendly, and prices are fare! Overall we always feel better after the services they provide!
Great communicators Always on time Strong product knowledge Sam was customer focused, efficient and thorough
Installation went smoothly, and my new system is up and running. LCS technicians are alway the kindest and most personable people.
Fast service. Made it easy
It was finally time to replace our 25+ year old HVAC system, and we couldn't be happier with our experience with LCS. From the initial consultation to the final installation, their team was professional, knowledgeable, and honest every step of the way. They took the time to explain our options, answered all of our…
Great experience! The LCS team showed up the next day after our A/C went out in 90 degree heat, and installed the new unit the next morning! Very grateful for their efficiency, professionalism and expertise.
T'Shayla did a Great Job. She was very Professional & Knowledgeable. She quickly identified the issue,cand let me know the cost. The House was cool again in no time. I highly recommend LCS & T'Shayla!
Sam was awesome. Got us up and running on this scorcher of a day. Did a great job explaining the issue and our options. Ended up a happy customer and look forward to doing more business in the future.
Nikita did a great job. I really appreciate your level of service.
Great to have a personal relationship with our technician, Nikita, who was able to quickly diagnose the root cause of the problem - a short in the low voltage wiring serving the compressor. She made the repair and sealed the wire’s point of entry to the house. Very good company, able to get a tech out to our house…
LCS has been a wonderful vendor to use. They have been prompt with same-day service during an emergency situation. I appreciate LCS!
Sam came out quickly after hours when we had a blown fuse. He handled the issue efficiently and was very kind and professional. All in all I did not expect the issue to be resolved as quickly as it was! Very grateful to LCS and Sam.
Our service tech, Mark, was great! He got right to work and diagnosed and fixed the problem quickly. Mark was very professional and communicated well. Very pleased with LCS team!!
Sam was very professional and Leone informed on what he was doing. Excellent employee that you have
We cannot thank LCS enough for their hard work and finding the fix for our HVAC system! We have had problems since December of last year and finally decided it was time to switch to a company who actually knew what they were doing. Nikita and Jose were professional, explained everything clearly and found the fix…
LCS is -so- good. Their work is good, their pricing is fair, and their integrity is phenomenal. Travis & Renee treat their employees well, and that translates to great customer service. They’re straight shooters, and we trust them.
Mark Harvey was kind, efficient, and knowledgeable. He fixed our A/C issue in a timely fashion.
Technician we on time, friendly, knowledgeable and explained everything to me (even changed a light bulb)!
Mike with LCS did a great job with the installation of our new heat pump. Good communication on what he was doing throughout the day. Clean up and reorganized the area at completion. Meet all expectations.
My HVAC suddenly cut out this evening. I called LCS after hours service. Got a live person on the phone! Within a few minutes they had their service tech, Nikita, on the way on a Sunday night and at my house in less than 45 minutes! She looked at my HVAC and found a 3 amp fuse blown on the motherboard. Replaced…
The follow up from LCS is outstanding!!! I received a picture of the repairman before he arrived and he was on time. He was extremely knowledgeable about the Lennox furnace and took care of business.
We had LCS Heating and Cooling come out to fix some major issues with our HVAC system, and they ended up doing a pretty significant amount of rework to get everything right. The original installation had the unit set up in a way that made it nearly impossible to service, so their team actually flipped the system and…
Wow Before I retired, I helped businesses provide excellent customer service. The highest level of service level is when you create a “Wow Experience”. It happens when a customer is significantly surprised in a good way. Wow! That was easy. Wow! That was fast. Wow! They were great to work with. LCS surprised me…
I couldn’t be happier with the service we’ve received over the years from LCS. Everyone is always prompt, polite and very efficient. Very happy to be a customer of theirs!
I highly recommend LCS Heating and Cooling and specifically will request technician Nikita in the future. Nikita was friendly and arrived right on time. She was knowledgeable and thorough in providing a tune-up for our furnace. She spent significant amount of time talking through what looked good, and also what to…
Our HVAC system lost power on a Friday night in the middle of the Winter Storm last week. 9pm on a Friday, no heat, negative temperatures outside. Mark was the after hours serviceman who assisted us and he went above and beyond from start to finish of the job! We weren’t under easy circumstances to have the heat…
These guys were great. Came in the middle of a snow storm and fixed everything quickly!
I can’t say enough good things about these guys in the company they come out late at night. They’re always polite and very efficient.
Nikita was amazing. She was thorough, friendly & more importantly, skilled & knowledgeable. She had my heat back up & running quickly!
LCS is probably the best HVAC company in Indianapolis. I have found that they are responsive to my needs and keep me posted on their arrival time. Their technicians are knowledgeable and explain what is going on with my system in a way that I can understand. Excellent service!
This is my first time using LCS. My technician, Nikita Jenkins, was extremely personable, professional and knowledgeable. She’s pretty much diagnosed the problem in just a few minutes and then confirmed with her diagnostic equipment. I signed up for the maintenance plan and I’m looking forward to great, friendly, and professional service for years to come.
LCS is always great to work with. Trustworthy and giving the best recommendations.
Had an awesome experience with LCS Heating and Cooling. Mark Harvey came out at about 2am for an emergency repair, and got our heating up and running again in no time. He explained what was going on and walked me through what he was doing. Made a few good suggestions on things we could improve but with absolutely no…
Nikita was very good at what she does. Found the problem and fixed it. Very professional and Very informative on what the problem was and on the work she was doing. Very pleased Thank you Nikita and LCS for your services.
Sam was outstanding. Between the level of professionalism, detailed insights, recommendations, and focus on balancing cost to return on investment, he was the epitome of service excellence. If the balance of their organization is even 1/2 as professional as Sam, I’ve found the HVAC team I’ll be turning to for years…
We have been using LCS for our furnace and AC needs for years. They have always been great, very professional and punctual while providing affordable service. I would definitely recommend them.
I love working with LCS. I had an issue and they came out quickly to diagnose the problem and get heat working again. Nikita even took some extra time to explain everything she was doing and help me to adjust some of the settings on my ecobee thermostat. I very much appreciate the thoroughness and extra time that…
I received training from the LCS owners Renee and Travis. They provided exceptional instruction, and real-world stories that directly apply to running a better business, especially when it comes to furnace repair and heating system replacement. They took time to answer questions and share insights. I left feeling…
Excellent technician and service as usual. Can not recommend LCS more highly!
Nikita did a great job diagnosing the problem and fixed it when the part came in and did our maintenance check up,thanks for the great job and getting our heat back on
The technician, Mark, was on time and figured out the problem. Didn’t try to sell me anything extra I didn’t need. Much appreciated.
After 15+ years of relying on LCS for my clients, I needed them for me and my home! My heat kept going out and it didn't make any sense. All of the parts were working. With a little time and effort, we solved the problem! Thank you! Thank you! Thank you! Nikita, Hector, and everyone behind the scenes... thank you!…
Sam and team did an AWESOME job taking care of me when my unit went out last week!! I highly recommend LCS and their service programs.
Sam was great. Great customer service. Found a solution to my problem and looked to set a follow up for additional work needed.
Sam was excellent! Came out on a Saturday during the coldest day of the year and got us up and running. Super friendly and great customer service. A++++
Lucas and his team at LCS has always treated me more than perfect!!! They are punctual and very trustworthy. They won’t sell you something you don’t need and the after purchase care from the service team is top notch!!! Thanks again to all at LCS heating and cooling for always making the best of what can sometimes be a bad situation!!!
Nikita sure knows what she is doing and was able to explain to me exactly what is going on. And she seems to go above and beyond even at one of the coldest nights of this season and this late at night. I can tell she loves what she does as she is not in a hurry or anything and she started after 5pm!
We’ve had Nikita out at our house multiple times, shes always great and very knowledgeable!
Very satisfied with this company, all communication with this company has been nothing but professional and pleasant. The only thing I would recommend is if they could lower the annual maintenance program it seems to be a little bit higher than other service providers, even with that being said I’m very satisfied and would recommend to family and friends.
Heater was resetting. Nikita came by and did a tune up and it's been great ever since. She did an amazing job explaining everything she was doing and recommendations for avoiding problems in the future. Will absolutely use LCS again.
We were having problems with our humidifier for the whole house, and Mark came out and got us all fixed up, as always LCS goes above and beyond, they treat you like family, starting from Travis through every employee we’ve dealt with. Mark explained everything and educated me on how to set the thermostat for the…
Quick service. Mark did a great job trouble shooting the intermittent faulty disconnect. The communication errors are gone. Thanks
Nikita was awesome. Kept it real and honest. Had great communication the whole time. Thank you so much to her. My wife is so happy and that makes me happy!
Sam did our tune up today and was great! Nikita helped us out 2 weeks ago and was stellar as well!
Sam was fantastic! He has helped us with a few issues and has always been professional, even coming out after hours when our heat went out!
Excellent service!! Nikita was so knowledgeable about our system and explained everything to me in a manner that I understood. I highly recommend this company for heating and cooling repair and maintenance!! Thank you!!
Sam did an incredible job! His attention to detail and willingness to go the extra mile while cleaning the blower motor made a huge difference. This also made the house smell so much better (no more of that furnace smell that I got used to). Sam was extremely professional and took the time to answer all of my…
Professional, courteous, and very capable 😊
Sam was very nice, explained everything and worked quickly.
There are not enough positive words to describe my experience with LCS. They are compassionate, professional, knowledgeable and friendly. Their communication is top notch. The previous homeowners had a service plan with them that we ended up continuing. When our heat pump randomly went out on a pretty new unit, they…
Sam did a great job. Very knowledgeable and great customer service.
Excellent customer service!
Very satisfied with their professional work.
Sam knocked it out of the park! Very knowledgeable and efficient. Will have him back in the spring for AC checkup.
Sam was very courteous and efficient. Did a great job.
We were behind on maintenance so Sam did both today and found some minor issues that needed addressed. He fixed everything and did a great job! Highly recommend Sam and LCS.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 357 | $37–$295 |
| A/C system maintenance | 151 | $39–$393 |
| Heating system maintenance | 116 | $39–$251 |
| HVAC system repair | 112 | $205–$933 |
| Heating system installation | 75 | $1.4k–$2.8k |
| Install AC | 69 | $1.4k–$3.2k |
| Heating system repair | 68 | $166–$1.2k |
| A/C system repair | 62 | $209–$786 |
