Day care center · Concord, NC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 29 babysitting servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.8★★★★★81 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Learning Jungle Concord 4.8 out of 5 based on 81 reviews, with the owner responding to 12 percent of comments. Families frequently praise the facility's cleanliness, safe environment, and staff attentiveness, noting strong communication and varied educational activities. Common complaints from low-star reviews cite a decline in service quality and unresponsiveness to parent inquiries, though specific staff members are often highlighted positively.
Google rating: 4.8 out of 5 from 81 reviews (95% five-star).
Reviews on this page: 81 Google reviews (75 with written comments).
Owner responses: the business replied to 12% of reviews.
Most recent review: October 22, 2026.
Service: Babysitting Service serving Concord, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other babysitting services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Learning Jungle ConcordBabysitting Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Learning Jungle Concord: 88/100 on this factor. Category median: 79.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Learning Jungle Concord: 77/100 on this factor. Category median: 68.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Learning Jungle Concord: 100/100 on this factor. Category median: 89.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Learning Jungle Concord: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Learning Jungle Concord: 27/100 on this factor. Category median: 67.D
27
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.8of 5
5 stars7795%
4 stars00%
3 stars11%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
99%praise
Praise8899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1452%
Reasonable1244%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3135%
Would recommend2124%
Honesty & trust1517%
Communication1112%
Quality & results67%
Speed & response33%
Price & value22%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment we walk in each morning, we’re greeted with a warm, friendly welcome that makes leaving our child for the day so much easier.”
“We aren’t going anywhere and would highly recommend it to any family looking for a caring, nurturing, and engaging place for their child.”
“It’s clear that the staff genuinely cares about the children—every teacher knows her by name, and they always take the time to say hello and make her…”
“She demonstrated excellent communication skills and provided detailed explanations about the children’s daily routine and what a typical day looks like.”
“Every milestone has been a great experience for my family.”
“Even if I can’t reach Cameron’s teachers right away, I know I can always count on them.”
“Affordable pricing and they send daily updates”
People customers mention
Lucy8 reviews
Kids7 reviews
Malinda7 reviews
Kayla4 reviews
Pre4 reviews
Aubrey4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Learning Jungle Concord for 2 kinds of job. Pick one to see what they paid and said.
MMa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Today, my family and I had the pleasure of touring Learning Jungle in Concord, NC. We were pleased with our experience. Brittney, our tour guide, was very warm and welcoming. She demonstrated excellent communication skills and provided detailed explanations about the children’s daily routine and what a typical day…
VVicky1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My daughter has been attending Learning Jungle since July, and she has loved it. She has been with Ms. Lucy and Ms. Kayla, and I can tell she really enjoys being with them. Ms. Lucy is an amazing teacher, and I truly appreciate the care and attention she has given my daughter.
JJoshua7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My kids have been going here to Learning Jungle this summer. They’ve enjoyed every day of summer camp. The field trips and in class activities has been so fun they may come back next summer.
AAshlee13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My niece has been attending Smart Kids for nearly 2 years and to say that she has flourished is an understatement! The staff are truly amazing, and the cleanliness of the environment is impeccable. Definitely would recommend!!
JJulian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My kids absolutely love it here! The staff is caring, professional, and genuinely dedicated to helping each child learn and grow. I also love how they plan special events for families throughout the year, like Mother's Day and Father's Day celebrations, giving parents the opportunity to create fun memories with…
Great priceEducational services
CcrystalLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I will recommend Learning Jungle and the team of educators and admin staff there again and again. Our littles have been with Smart Kids/Learning Jungle for 2 years and our experience has been amazing. The team is patient, accommodating, they communicate well and the center is always well kept and inviting for…
Today, my family and I had the pleasure of touring Learning Jungle in Concord, NC. We were pleased with our experience. Brittney, our tour guide, was very warm and welcoming. She demonstrated excellent communication skills and provided detailed explanations about the children’s daily routine and what a typical day looks like. Her extensive knowledge was impressive, and as a result, we have decided to enroll our twins at Learning Jungle.
Response from the owner · 2 days ago
So glad to hear this! Thank you for the kind feedback and for being a wonderful part of our community.
V
Vicky Reyes1 reviewiTotal number of Google reviews Vicky has written across all businesses on Google Maps, not just this one.
My daughter has been attending Learning Jungle since July, and she has loved it. She has been with Ms. Lucy and Ms. Kayla, and I can tell she really enjoys being with them. Ms. Lucy is an amazing teacher, and I truly appreciate the care and attention she has given my daughter.
Response from the owner · a month ago
We're so happy to hear this! Thank you for your support and for being part of our Learning Jungle community.
J
Joshua Nixon7 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
My kids have been going here to Learning Jungle this summer. They’ve enjoyed every day of summer camp. The field trips and in class activities has been so fun they may come back next summer.
Response from the owner · 2 months ago
We appreciate your feedback so much — thank you for sharing! 😊
M
Michael Lang7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with our experience at Learning Jungle. From the moment we walk in each morning, we’re greeted with a warm, friendly welcome that makes leaving our child for the day so much easier. It’s clear that the staff genuinely cares about the children—every teacher knows her by name, and they always take the time to say hello and make her feel special. And her parents feel comfortable with leaving her!
One of the things we appreciate most is how much she’s learning. She comes home saying new things that we wonder where she’s learned it from and it’s obvious the teachers put a lot of thought into planning a wide variety of engaging activities that help the children grow academically, socially, and creatively.
Another thing that gives us confidence is the stability of the leadership team. Their consistency has created a positive, well-organized environment, and it shows in the quality of care they provide every day.
We feel incredibly fortunate to have found Learning Jungle with our first daughter. Our second daughter is happy, thriving, and excited to go each day. We aren’t going anywhere and would highly recommend it to any family looking for a caring, nurturing, and engaging place for their child.
Price assessment: Reasonable price
Services: Educational services
A
Ashlee Thomas13 reviewsiTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
My niece has been attending Smart Kids for nearly 2 years and to say that she has flourished is an understatement! The staff are truly amazing, and the cleanliness of the environment is impeccable. Definitely would recommend!!
Response from the owner · 2 months ago
We appreciate your feedback so much - thank you for sharing! 😊
J
Julian Cranston2 reviewsiTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
My kids absolutely love it here! The staff is caring, professional, and genuinely dedicated to helping each child learn and grow. I also love how they plan special events for families throughout the year, like Mother's Day and Father's Day celebrations, giving parents the opportunity to create fun memories with their children. During the summer, the kids especially look forward to the water days. They always have such a great time!
Price assessment: Great price
Services: Educational services
Response from the owner · 3 months ago
Thank you so much! We’re thrilled your kids love the water days and family events. Our team cares deeply about every child, and we’re so grateful to have your family in our Learning Jungle community!
C
crystal mathesonLocal Guide · 17 reviewsiTotal number of Google reviews crystal has written across all businesses on Google Maps, not just this one.
I will recommend Learning Jungle and the team of educators and admin staff there again and again. Our littles have been with Smart Kids/Learning Jungle for 2 years and our experience has been amazing. The team is patient, accommodating, they communicate well and the center is always well kept and inviting for littles. The programs are also very appropriate for their different age groups.
Price assessment: Great price
Services: Educational services
Response from the owner · 3 months ago
Thank you for the kind words about our team! We’ll be sure to share this with everyone. We're grateful to have your family as part of our Learning Jungle community.
C
Carly Lang3 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
We've been apart of Smart Kids/Learning Jungle since around 2020-2021. Our oldest child went there and even now people still remember her when she comes to get her sister. The teachers my youngest has right now are fantastic. Mrs Lucy, Ms. Kayla, Ms. Portia, and Ms. Parrish love my girl and I know she is always taken care of. I recommend this place to anyone looking for a new daycare.
Response from the owner · 3 months ago
Thank you for the kind words about our team! We're grateful to have your family as part of our Learning Jungle community.
J
Joseph PierceLocal Guide · 41 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
My son has been attending Learning Jungle since he was three months old and is now going on four years old. The staff has always been great ... attentive, kind, caring and supportive. But the single largest concern has always been; "Is my child safe?". I have always felt from the first day to the present that the entire staff is fully educated, trained, and absolutely capable and committed to keeping my son and what have become his best friends safe, secure, and well cared for. They also manage to make it fun because my son loves being here!
Services: Educational services
Response from the owner · 3 months ago
We appreciate you so much! Thank you for the kind review and for choosing us for your child's care.
S
Symby Tv1 reviewiTotal number of Google reviews Symby has written across all businesses on Google Maps, not just this one.
My daughter started daycare here and she loves it. She has a great relationship with her teacher and she’s grown so much in such little time of being here.
Price assessment: Reasonable price
Services: Educational services
Response from the owner · 3 months ago
Thank you for trusting us with your child! Reviews like this mean the world to our team.
