Estate planning attorney · Draper, UT · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 110 civil litigation lawyersiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★766 Google reviews · 8 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Legacy Peak Estate Planning by Cutler | Riley at a glance
Clients report that the firm uses clear language to explain complex estate planning processes, including trust creation and will updates, while maintaining a professional and patient demeanor. Recurring themes include efficient communication, reasonable flat-fee pricing, and thorough guidance through document preparation. However, isolated criticisms indicate instances of missed appointments without rescheduling attempts and perceived condescency during initial consultations, which led some prospective clients to seek other legal services.
Google rating: 5.0 out of 5 from 766 reviews (99% five-star).
Reviews on this page: 766 Google reviews (666 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyCivil Litigation Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Peak Estate Planning by Cutler | Riley: 98/100 on this factor. Category median: 90.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Peak Estate Planning by Cutler | Riley: 96/100 on this factor. Category median: 85.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Legacy Peak Estate Planning by Cutler | Riley: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Legacy Peak Estate Planning by Cutler | Riley: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Peak Estate Planning by Cutler | Riley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Legacy Peak Estate Planning by Cutler | Riley: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
766 Google reviews we collected
5.0of 5
5 stars75799%
4 stars51%
3 stars10%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 666 written reviews
100%praise
Praise1,512100%
Complaints70%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37024%
Would recommend24716%
Speed & response23115%
Honesty & trust22215%
Communication17512%
Price & value1419%
Quality & results1339%
What customers talk about
We read 666 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s personable, easy to communicate and work with, and offers very fair pricing.”
“I highly recommend Justin Riley, especially to anyone who has been putting off estate planning or has a loved one who feels uneasy about the process.”
“…d law firm to handle your estate planning along the Wasatch Front, I cannot recommend Cutler | Riley enough!…”
“They were fast and efficient, answering any questions I had very quickly.”
“He helped us complete the will, trust, and deed documents that had been hanging over our family for years.”
“He carefully explained everything I needed to make decisions, and helped me know what to gather together to complete the process.”
“The cost Legacy Peak charges were very reasonable and the service was excellent.”
“After more than a decade of trying to get an estate plan in place for my grandmother and uncle, we finally got it done with Justin Riley.”
People customers mention
Justin144 reviews
Trust35 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jerry4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Justin was very helpful and accommodating and gave great advice and council. He even took care of transferring the title of our rental property into our newly formed LLC as part of his service for setting up our trust. The cost Legacy Peak charges were very reasonable and the service was excellent.
Mary4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My meeting with Justin Riley went very well. He was very knowledgeable. He answered all of my questions. He spoke in a way that I understood the process. He was very kind and understanding. I will be using Cutler-Riley for my estate planning.
Pat13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Justin Riley with Legacy Peak Estate Planning was amazing. I went in to have my Trust and other documents prepared. Justin was truly amazing and I felt as I have known him for years.. Very professional and explained everything fully. I highly recommend his office for any of your Estate Planning.
Patricia B.
Terry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I highly recommend Justin Riley for your estate planning. He is kind, speaks in terms you can understand, and is very knowledgeable. He makes getting a trust easy, stress free and affordable.
NomiLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Estate planning was out of my realm of expertise, and I needed help. Jason of Legacy Peak Estate Planning was very helpful. He carefully explained everything I needed to make decisions, and helped me know what to gather together to complete the process. They were fast and efficient, answering any questions I had…
M10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I needed my Will and Trust updated. Justin answered all my questions and had everything finished in less than a week.
After more than a decade of trying to get an estate plan in place for my grandmother and uncle, we finally got it done with Justin Riley.
Seven years ago, we met with another attorney, but my grandmother felt uncomfortable with both the experience and the documents presented, so she backed out. She is now 102 and has long been cautious about attorneys and legal expenses—even with me offering to pay. It took another seven years to reach this point.
Justin’s down-to-earth, straightforward approach made the difference. He’s personable, easy to communicate and work with, and offers very fair pricing. I appreciated the time he invested in discussing our circumstances and concerns before we moved forward. He helped us complete the will, trust, and deed documents that had been hanging over our family for years.
He also personally hand-delivered the completed documents to my grandmother, which she really appreciated. That thoughtful gesture made the experience even more meaningful.
This was a sensitive family matter with a long history, and finally getting it done is a tremendous relief. I highly recommend Justin Riley, especially to anyone who has been putting off estate planning or has a loved one who feels uneasy about the process. Thank you, Justin, for helping our family finally move forward.
Response from the owner · 9 hours ago
Thank you Brian, Florence and Charles for an amazing experience getting to know your family!
Jerry Fisher4 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Justin was very helpful and accommodating and gave great advice and council. He even took care of transferring the title of our rental property into our newly formed LLC as part of his service for setting up our trust. The cost Legacy Peak charges were very reasonable and the service was excellent.
Response from the owner · 4 days ago
Thank you, Fisher Family!
james willard5 reviewsiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
My meeting with Justin Riley went very well. He was very knowledgeable. He answered all of my questions. He spoke in a way that I understood the process. He was very kind and understanding. I will be using Cutler-Riley for my estate planning.
Response from the owner · a month ago
Thank you, Mary!
Pat Bascomb13 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Justin Riley with Legacy Peak Estate Planning was amazing. I went in to have my Trust and other documents prepared. Justin was truly amazing and I felt as I have known him for years.. Very professional and explained everything fully. I highly recommend his office for any of your Estate Planning.
Patricia B.
Response from the owner · 2 weeks ago
Thank you, Pat!
Stan Zeyer6 reviewsiTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
I highly recommend Justin Riley for your estate planning. He is kind, speaks in terms you can understand, and is very knowledgeable. He makes getting a trust easy, stress free and affordable.
Response from the owner · 3 weeks ago
Thanks so much, Terry!
Nomi KLocal Guide · 20 reviewsiTotal number of Google reviews Nomi has written across all businesses on Google Maps, not just this one.
Estate planning was out of my realm of expertise, and I needed help. Jason of Legacy Peak Estate Planning was very helpful. He carefully explained everything I needed to make decisions, and helped me know what to gather together to complete the process. They were fast and efficient, answering any questions I had very quickly. They helped me establish a special needs trust as well. There were no surprises with billing with their upfront pricing. I would happily recommend their services to anyone needing help with Estate Planning.
Response from the owner · 3 weeks ago
Thank you so much!
M S10 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
