iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★2,321 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$454typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and thorough diagnostics for plumbing and electrical repairs, noting that technicians often explain options and minimize damage during work. While many reviewers describe fair pricing and professional conduct, negative feedback highlights discrepancies between quoted and final costs, as well as instances where technicians failed to resolve issues or caused incidental property damage.
Google rating: 5.0 out of 5 from 2,321 reviews (98% five-star).
Reviews on this page: 2,324 Google reviews (2,078 with written comments, 40 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 25, 2026.
Service: Plumber serving Irving, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Legacy Plumbing & ElectricPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Plumbing & Electric: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Plumbing & Electric: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Legacy Plumbing & Electric: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Legacy Plumbing & Electric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Plumbing & Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Legacy Plumbing & Electric: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
2,324 Google reviews we collected
5.0of 5
5 stars2,27898%
4 stars181%
3 stars50%
2 stars50%
1 star181%
Praise vs complaints
Phrases our text analysis found in 2,078 written reviews
99%praise
Praise5,12099%
Complaints451%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price11021%
Reasonable39074%
Overpriced92%
Not sure153%
$454-3% vs typical plumbers
Middle half of what 419 customers paid ($264–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,29425%
Quality & results96419%
Speed & response88917%
Communication60512%
Would recommend60512%
Price & value50310%
Honesty & trust3056%
What customers talk about
We read 2,078 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional and thorough and did an excellent job diagnosing my issue.”
“They were condescending and frustrated when I asked a few questions.”
“We had a gas leak & Legacy Plumbing came & fixed it within a day.”
“Long story short, they damaged our kitchen cabinet and didn’t even tell us about it.”
“He listened carefully, quickly understood the issue, and used his knowledge and experience to figure out the best way forward.”
“This time Jason and Nick came out to solve a difficult and recurring washer drain that gets slow and backs up at my 98 yr old Mom's house.”
“He took the time to show me my pipes/condensation and explained how it all worked.”
“I would recommend this company and I would give 5 stars for their service.”
“I do not recommend them due to this type of pricing & mis-advertisement.”
“I highly recommend Legacy Plumbers not only for great service but their prices seem more reasonable than the names I hear advertised.”
“This company is over priced & their receipts do not breakdown the cost of your parts so that you know how much you pay for their plumber's time.”
“He's smart, honest, punctual, easy to communicate with, and genuinely trustworthy.”
“Contract signing process is very rushed and not very transparent.”
People customers mention
Alex59 reviews
Gerald48 reviews
Wayne47 reviews
Mike41 reviews
Adam36 reviews
Tyler32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Legacy Plumbing & Electric for 8 kinds of job. Pick one to see what they paid and said.
Dung4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We had a gas leak & Legacy Plumbing came & fixed it within a day. Thank you to Eric Humpreys and Jonathan O’Dell for their great service. A new water heater was also installed. We appreciate their efficiency and hard work!
Susan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Legacy plumbing came to my home today for an emergency pipe/ water issue. They were professional and thorough and did an excellent job diagnosing my issue. They repaired what they could do. And will be coming back next week to complete the problem. Very satisfied customer. Would absolutely recommend their services! Thank-you
DonaldLocal Guide · 141 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great work, will use again. Jason Lickfeldt and Nash were on time, listened to my issues and diagnosed the problem accurately the first time. They then got to work repairing the problem and suggesting other minor things along the way with a good eye for detail. They even were able to minimize the damage during…
Reza3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Outstanding service from scheduling to completion, Jake and his technician replaced our outside faucet, flawless and exceptional work, no bricks removed and no sheet wall cut, he patiently explained and walked me through the work. Thank you
Niki1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a water leak at the front of my house. Josh changed the broken leaking pipe properly and placed everything back as it was. This company and Josh do reliable trustworthy work. The cost was around $2700. I was quoted $3200 initially but he was able to finish the job properly and final cost was approximately…
Paid $2,000+Reasonable priceService not listed
ThaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ben and Nick were great. Everything was well explained and completed very timely.
We had a gas leak & Legacy Plumbing came & fixed it within a day. Thank you to Eric Humpreys and Jonathan O’Dell for their great service. A new water heater was also installed. We appreciate their efficiency and hard work!
Dung, thank you for the fantastic feedback! We're thrilled that Eric and Jonathan were able to quickly resolve the gas leak and complete your water heater installation. Their hard work, professionalism, and dedication to customer service are qualities we're proud to have on our team. Thank you for choosing Legacy Plumbing!
Susan Brinkman12 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Legacy plumbing came to my home today for an emergency pipe/ water issue. They were professional and thorough and did an excellent job diagnosing my issue. They repaired what they could do. And will be coming back next week to complete the problem. Very satisfied customer. Would absolutely recommend their services! Thank-you
Excellent service from Johnny! He took the time to show me my pipes/condensation and explained how it all worked.
Response from the owner · 33 minutes ago
Thank you, Maribel! We're glad Johnny provided excellent service and took the time to explain everything clearly. We appreciate your trust in Legacy Plumbing and your kind words!
Austin LLocal Guide · 14 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Thank you, Austin! We’re so glad we could make things easy and get the job done right. We truly appreciate your support and look forward to helping again whenever you need us!
Esther Mohareb Asham8 reviewsiTotal number of Google reviews Esther has written across all businesses on Google Maps, not just this one.
Really impressed with Nate Getchell's professionalism and approach to solving problems. He listened carefully, quickly understood the issue, and used his knowledge and experience to figure out the best way forward. What I appreciated most was that he didn't just suggest one fix—he explained different short- and long-term options and helped break a complicated problem into manageable steps. He's smart, honest, punctual, easy to communicate with, and genuinely trustworthy. Highly recommend!
Services: Plumbing leak detection
Response from the owner · 3 days ago
Thank you for sharing your experience, Esther. We're pleased to hear that Nate's expertise and communication made such a positive impression. Providing short- and long-term solutions, along with clear explanations, is key to helping our customers feel confident in their decisions. We're glad Nate could guide you through the process with professionalism, honesty, and attention to detail. We appreciate your recommendation and your trust in Legacy Plumbing.
Donald HarrisonLocal Guide · 141 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Great work, will use again. Jason Lickfeldt and Nash were on time, listened to my issues and diagnosed the problem accurately the first time. They then got to work repairing the problem and suggesting other minor things along the way with a good eye for detail. They even were able to minimize the damage during diagnosis and repair lessening the burden of repairs afterwards.
Thank you Jason and Nash!
Thank you so much, Donald! We're delighted to hear that Jason and Nash provided such a positive experience. From arriving on time and listening to your concerns to making the repairs with care and attention to detail, it sounds like they truly went above and beyond. We're especially glad they kept repair-related damage to a minimum and made the process easier for you. We'll be sure to share your feedback with them. Thanks again for choosing Legacy Plumbing!
Reza A.3 reviewsiTotal number of Google reviews Reza has written across all businesses on Google Maps, not just this one.
Outstanding service from scheduling to completion, Jake and his technician replaced our outside faucet, flawless and exceptional work, no bricks removed and no sheet wall cut, he patiently explained and walked me through the work. Thank you
Price assessment: Reasonable price
Price: $400–600
Services: Faucet repair, Faucet installation
Response from the owner · 3 days ago
Thanks, Reza! We're thrilled everything went smoothly from scheduling to completion. Jake and his technician take great pride in their work, and we're glad they exceeded your expectations. Thanks for choosing Legacy Plumbing!
Niki Chiw1 reviewiTotal number of Google reviews Niki has written across all businesses on Google Maps, not just this one.
I had a water leak at the front of my house. Josh changed the broken leaking pipe properly and placed everything back as it was. This company and Josh do reliable trustworthy work. The cost was around $2700. I was quoted $3200 initially but he was able to finish the job properly and final cost was approximately $2700. Josh is licensed and their business practice is honest and to the point. Josh let me know everything and updated me throughout the whole process. He answered all of my questions. I would recommend this company and I would give 5 stars for their service.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · 5 days ago
Thank you for taking the time to leave such a thoughtful review, Niki. We're glad to hear Josh repaired the water leak, kept communication clear throughout the project, and provided transparent pricing. Honest recommendations, quality workmanship, and exceptional customer service remain our top priority. We appreciate your confidence in Legacy Plumbing and your recommendation.
KimLocal Guide · 52 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
We had a kitchen lighting issue and I called a few electricians — either no callback or they put me off for days. Contacted Legacy Plumbing And Electric at 8:30 in the morning and they were at my house by 10:45. Joseph the electrician did an excellent job. Fair pricing, fast, reliable. Highly recommend
