Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

Legacy Taxi Cab LLC logo

Legacy Taxi Cab LLC

Taxi service · Memphis, TN · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%92+28.3Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 25 taxi servicesPosition by Experts Score among all companies we track in this category. · better than 88%
5.0 ★★★★★ 31 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
Oct 2026latest review
📞 Call (662) 448-3368Request a call backWebsite ↗

Legacy Taxi Cab LLC at a glance

Google reviewers rate Legacy Taxi Cab LLC five out of five stars based on thirty-one reviews, with the owner responding to eighty-four percent of comments. Customers consistently highlight punctuality, professional communication, and affordable pricing during their rides. The service is noted for its reliability in various locations, including when other options are unavailable, and drivers are described as respectful and attentive. No recurring criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding the overall experience.

  • Google rating: 5.0 out of 5 from 31 reviews (100% five-star).
  • Reviews on this page: 31 Google reviews (25 with written comments).
  • Owner responses: the business replied to 84% of reviews.
  • Most recent review: October 12, 2026.
  • Service: Taxi Service serving Memphis, Tennessee.

Data from Google, last updated November 3, 2026.

Score profile vs other taxi services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction95Reliability92Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 95 (median 84)Reliability: 92 (median 79)Momentum: 100 (median 100)
Legacy Taxi Cab LLCTaxi Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Taxi Cab LLC: 95/100 on this factor. Category median: 84.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Taxi Cab LLC: 92/100 on this factor. Category median: 79.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Taxi Cab LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 55.–
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Bar = this company · dark tick = category median.

Star ratings

31 Google reviews we collected

  • 5 stars31100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 25 written reviews

  • Praise28100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response932%
  • Quality & results829%
  • Staff & attitude725%
  • Would recommend27%
  • Communication14%
  • Honesty & trust14%

What customers talk about

We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was excellent listening to great music very friendly and punctual.”
  • “Very quick to answer my call very polite and respectful great service”
  • “So nice , so respectful and good company to talk to.”
  • “I would definitely recommend this Taxi company to anyone !”
  • “Always on time and communicative.”
  • “I love legacy Taxi they are lovely people who provide a great service always dependable and ready with a smile and have a great day .”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tanya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I was in a small town unable to get an Uber and Legacy Taxi was there when I needed it most. The owner and driver made me feel safe and got me where I needed to be. Thank you!

Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt and professional! The service from both the dispatcher and driver was exceptional. My go to taxi service from now on!

Tori8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely love this company. Great customer service, safe and on time pick up !

RobbieLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome folks. If you're stuck at the casino, these are the people to call. Don't believe the casino employees when they say there's no taxi companies around

April5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This company is so awesome! Called them and they came right away and had great customer service… Thanks so much

Anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shot out to Legacy taxi cab.the nicest people I ever meet & the cheapest.god bless you.

Compare with

Photos

Customer reviews

5.0 ★★★★★ 31 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tanya C2 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in a small town unable to get an Uber and Legacy Taxi was there when I needed it most. The owner and driver made me feel safe and got me where I needed to be. Thank you!

Ashley BlairLocal Guide · 18 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He was excellent listening to great music very friendly and punctual...

Terri Jones1 reviewTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt and professional! The service from both the dispatcher and driver was exceptional. My go to taxi service from now on!

Tori Gibson8 reviewsTotal number of Google reviews Tori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely love this company. Great customer service, safe and on time pick up !

Robbie DavidsonLocal Guide · 87 reviewsTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome folks. If you're stuck at the casino, these are the people to call. Don't believe the casino employees when they say there's no taxi companies around

Response from the owner · a year ago

Thank you greatly we truly appreciate your amazing review!

Patrick Harris1 reviewTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service , on time for my pickup

Response from the owner · a year ago

Thank you greatly we greatly appreciate your review!

April Porter5 reviewsTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is so awesome! Called them and they came right away and had great customer service… Thanks so much

Response from the owner · a year ago

Thank you so much we truly appreciate your kind words and taking the time to leave a review! we are pleased to know that we could help you in your time and need and hope that you have a wonderful day!

Zachary Atchison1 reviewTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very quick to answer my call very polite and respectful great service

Response from the owner · a year ago

We would like to thank you for taking the time to leave a review as well using our services

Anna Haley1 reviewTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shot out to Legacy taxi cab.the nicest people I ever meet & the cheapest.god bless you.

Response from the owner · a year ago

Thank you greatly for not only allowing us to service you but leaving a review as well

Eastyn Cayson1 reviewTotal number of Google reviews Eastyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great services!

Response from the owner · a year ago

Thank you for your review

Legacy Taxi Cab LLC on Google Maps →

Business details