Lehman Midtown True Value logo

Lehman Midtown True Value

Hardware store · Chicago, IL · reviewed since 2009

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%69+19.5Replies to reviews 8%15+1.2Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 30 hardware storesPosition by Experts Score among all companies we track in this category. · better than 48%
4.7 ★★★★★ 98 Google reviews · 3 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Lehman Midtown True Value at a glance

Google reviewers rate Lehman Midtown True Value 4.7 out of 5 based on 98 reviews, highlighting friendly staff, quick service, and convenient access to hardware and key copying services. Customers frequently praise the store’s well-stocked inventory and knowledgeable employees who assist with specific needs. However, some low-star reviews criticize pricing as higher than competitors and note limited stock variety, while others mention slow key cutting times and inconvenient operating hours.

  • Google rating: 4.7 out of 5 from 98 reviews (86% five-star).
  • Reviews on this page: 98 Google reviews (69 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 30, 2026.
  • Service: Hardware Store serving Chicago, Illinois.

Data from Google, last updated November 1, 2026.

Score profile vs other hardware stores

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction76Reliability69Craft & service–Value–Momentum100Replies to reviews15Satisfaction: 76 (median 69)Reliability: 69 (median 77)Momentum: 100 (median 100)Replies to reviews: 15 (median 34)
Lehman Midtown True ValueHardware Stores median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lehman Midtown True Value: 76/100 on this factor. Category median: 69.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lehman Midtown True Value: 69/100 on this factor. Category median: 77.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lehman Midtown True Value: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lehman Midtown True Value: 15/100 on this factor. Category median: 34.F
15

Bar = this company · dark tick = category median.

Star ratings

98 Google reviews we collected

  • 5 stars8486%
  • 4 stars66%
  • 3 stars33%
  • 2 stars00%
  • 1 star55%

Praise vs complaints

Phrases our text analysis found in 69 written reviews

  • Praise5792%
  • Complaints58%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3353%
  • Price & value1118%
  • Speed & response610%
  • Would recommend610%
  • Quality & results46%
  • Honesty & trust23%

What customers talk about

We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The employee I've encountered is always friendly and helpful in getting you the right stuff.”
  • “Got my keys copied here and it was super easy, quick, and reasonably priced!”
    “Everything is overpriced”
  • “I prefer going here quickly than the Home Depot a few miles away.”
  • “I highly recommend going to Lehman before hitting the big box stores.”
  • “They offer excellent service, a friendly team, and expert advice.”
  • “Their key copying in the back is always reliable - these duplicate keys work better than the KeyMe machine ones.”

People customers mention

  • Depot 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

BundevLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Super convenient and well-stocked hardware store. The employee I've encountered is always friendly and helpful in getting you the right stuff.

CuredLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This place rocks. I get so many craft supplies and home project stuff here. So reasonably priced and convenient. The employees are always kind and helpful too

Ana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We're proud to work with Lehman Midtown True Value! They offer excellent service, a friendly team, and expert advice. Highly recommend!

Tony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I live in the neighborhood and shop here frequently. Great selection of household items and friendly staff. Pet friendly and treatos at checkout.

WhitneyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A great local hardware store that has helped me with various things! I've purchased Air conditioners here, Christmas decorations, power tools, a new toilet seat, and most recently I had several sets of keys made. Employees are always nice and chill who are ready to help you. It's a great asset to Lakeview.

IsaacLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

I bought keys here and they didn't open my door I went back again and he said those keys would work but they did not so now I have to go back a third time

Photos

Customer reviews

4.7 ★★★★★ 98 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Rachael DeckysLocal Guide · 26 reviewsTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got my keys copied here and it was super easy, quick, and reasonably priced!

Sydney GeigerLocal Guide · 31 reviewsTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Perfect little local hardware store!!

Karen Smith13 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

nicest people working

Bundev SawhneyLocal Guide · 72 reviewsTotal number of Google reviews Bundev has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super convenient and well-stocked hardware store. The employee I've encountered is always friendly and helpful in getting you the right stuff.

Chuck HouseLocal Guide · 463 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great little hardware store, good selection of tools, friendly staff.

Cured Meat LuvrLocal Guide · 122 reviewsTotal number of Google reviews Cured has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place rocks. I get so many craft supplies and home project stuff here. So reasonably priced and convenient. The employees are always kind and helpful too

Ana Sibug5 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We're proud to work with Lehman Midtown True Value! They offer excellent service, a friendly team, and expert advice. Highly recommend!

Theresa Hale4 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service. Very helpful. The store looks great .Nice people.

SunnyLocal Guide · 20 reviewsTotal number of Google reviews Sunny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is very friendly

Tony Valentin7 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I live in the neighborhood and shop here frequently. Great selection of household items and friendly staff. Pet friendly and treatos at checkout.

Lehman Midtown True Value on Google Maps →

Business details