Photography studio · Cambridge, MA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 364 photographersiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★80 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lena Nugent Photography five stars based on eighty reviews, noting that the owner replies to all feedback. Clients describe the studio as comfortable and well-equipped with various props, while highlighting the photographer's punctuality and clear communication from booking through the session. Recurring themes include professional guidance on posing, an eye for lighting and detail, and a supportive atmosphere that helps subjects feel confident during personal, family, or business shoots.
Google rating: 5.0 out of 5 from 80 reviews (100% five-star).
Reviews on this page: 80 Google reviews (78 with written comments, 28 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Lena Nugent PhotographyPhotographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lena Nugent Photography: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lena Nugent Photography: 99/100 on this factor. Category median: 99.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lena Nugent Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lena Nugent Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
5.0of 5
5 stars80100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
95%praise
Praise8195%
Complaints45%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1169%
Reasonable531%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3035%
Would recommend2631%
Quality & results1012%
Communication78%
Honesty & trust78%
Speed & response34%
Price & value22%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for a photographer who is talented, professional, creative, and genuinely makes the experience enjoyable, I can’t recommend Lena enough!”
“If you're still deciding on a photographer, look no further—Lena is the one!”
“Absolutely cannot recommend her services enough I am still stunned every time I look at the photos!”
“In addition, she pays great attention to detail and made sure to capture all the elements that we wanted in the photos.”
“Lena is very easy to work with; she guides you into the right vibe and mindset.”
“🤍 She makes you feel so comfortable, works with you every step of the way, and is genuinely so patient.”
“She immediately put me at ease and made me feel comfortable.”
“You won’t regret booking a photoshoot with her—it’s well worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lena Nugent Photography for 7 kinds of job. Pick one to see what they paid and said.
Brittany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the best experience working with Lena! She made the entire process so comfortable and fun. She has such an eye for detail and made me feel confident in front of the camera!
The photos came out absolutely amazing. If you’re looking for a photographer who is talented, professional, creative, and genuinely makes…
julia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lena is an absolute GOD at what she does. 🤍 She makes you feel so comfortable, works with you every step of the way, and is genuinely so patient.
I’ve never considered myself a photogenic person, so I honestly wasn’t expecting much. But after seeing the photos Lena took, I was completely blown away. She has such…
Padideh3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Working with Lena
for the past 4 years has been one of the best creative decisions I’ve made. She somehow manages to make every shoot feel effortless while still capturing the smallest details perfectly. Beyond being incredibly talented, she’s also the kind of person who makes you feel comfortable, confident, and…
Great price
Kateryna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lena is a true professional. You won’t regret booking a photoshoot with her—it’s well worth it. My two-hour session flew by in the blink of an eye. I had been looking forward to and preparing for this day, and it turned out wonderfully. Lena is very easy to work with; she guides you into the right vibe and mindset. Highly recommended.
Great priceBoudoir photographyIndividual photography
Oak1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Lena was such a pleasure to work with for our branding photos! She understood our vision and the look we wanted to achieve, and helped us make it happen with her amazing eye and direction. She made us feel super comfortable, and we were blown away with the final photos. We are referring her to all of our small…
Viktoriia10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
If you're still deciding on a photographer, look no further—Lena is the one! She makes bringing your ideas to life feel effortless, and you might not even realize how seamlessly it happens.
I took my boyfriend for a couple's photoshoot, and he was a bit hesitant at first. But now, he’s excited about it and wants to…
I had the best experience working with Lena! She made the entire process so comfortable and fun. She has such an eye for detail and made me feel confident in front of the camera!
The photos came out absolutely amazing. If you’re looking for a photographer who is talented, professional, creative, and genuinely makes the experience enjoyable, I can’t recommend Lena enough! 🤍
Response from the owner · a month ago
Thank you so much for your kind words! It was a pleasure working together and I cant wait to see you again soon!
julia Watson6 reviewsiTotal number of Google reviews julia has written across all businesses on Google Maps, not just this one.
Lena is an absolute GOD at what she does. 🤍 She makes you feel so comfortable, works with you every step of the way, and is genuinely so patient.
I’ve never considered myself a photogenic person, so I honestly wasn’t expecting much. But after seeing the photos Lena took, I was completely blown away. She has such an eye for what looks good and takes the time to get you into the exact position she wants.
She makes the whole experience feel so natural and easy, and the final photos speak for themselves. I truly can’t recommend Lena enough! 🤍
Response from the owner · 2 months ago
This means the absolute world to me, thank you so much Julia! 🤍 Making people feel comfortable in front of the camera is honestly my favorite part of what I do, especially for someone who didn't think they were photogenic. You were an absolute joy to work with! Can't wait to work together again!
Padideh Alizadeh3 reviewsiTotal number of Google reviews Padideh has written across all businesses on Google Maps, not just this one.
Working with Lena
for the past 4 years has been one of the best creative decisions I’ve made. She somehow manages to make every shoot feel effortless while still capturing the smallest details perfectly. Beyond being incredibly talented, she’s also the kind of person who makes you feel comfortable, confident, and fully yourself in front of the camera which honestly is a talent on its own.
From dance shoots to Pilates content to personal moments, she’s captured so many phases of my life and brand beautifully. If you’re looking for someone with both vision and professionalism, she’s truly amazing. 🤍
Price assessment: Great price
Response from the owner · 5 months ago
Padideh, thank you so much for this - it genuinely means the world to me! Four years of working together and watching your brand and your story grow through the lens has been such a gift. You bring so much energy and intention to every shoot, which makes my job the best job. I'm so grateful for your trust and can't wait for everything still to come! See you very soon! ;)
Kateryna Bielkina3 reviewsiTotal number of Google reviews Kateryna has written across all businesses on Google Maps, not just this one.
Lena is a true professional. You won’t regret booking a photoshoot with her—it’s well worth it. My two-hour session flew by in the blink of an eye. I had been looking forward to and preparing for this day, and it turned out wonderfully. Lena is very easy to work with; she guides you into the right vibe and mindset. Highly recommended.
Thank you so much! It was such a pleasure working with you. I'm so glad you enjoyed the experience and that all the preparation leading up to the session felt worth it. My goal is always to create an environment where people feel comfortable, confident, and fully themselves in front of the camera. Thank you for trusting me with your session and for taking the time to leave this review. I appreciate it and hope to work with you again in the future!
Oak & Pine Media1 reviewiTotal number of Google reviews Oak has written across all businesses on Google Maps, not just this one.
Lena was such a pleasure to work with for our branding photos! She understood our vision and the look we wanted to achieve, and helped us make it happen with her amazing eye and direction. She made us feel super comfortable, and we were blown away with the final photos. We are referring her to all of our small business friends, and will definitely be working with her again anytime we need new branding photos!
Response from the owner · 4 months ago
Thank you so much for your kind words! It was such a joy working with you both and bringing your vision to life. I’m so happy you felt comfortable during the session and loved the final photos. Your referral means the world to me - I can’t wait to work together again in the future!
Viktoriia Suleimanova10 reviewsiTotal number of Google reviews Viktoriia has written across all businesses on Google Maps, not just this one.
If you're still deciding on a photographer, look no further—Lena is the one! She makes bringing your ideas to life feel effortless, and you might not even realize how seamlessly it happens.
I took my boyfriend for a couple's photoshoot, and he was a bit hesitant at first. But now, he’s excited about it and wants to do it every year! Thanks to Lena’s talent and approach, we've decided to make annual photoshoots a tradition.
It’s fantastic to have such a dedicated professional like her on our side!
Response from the owner · 5 months ago
Viktoriia, I am SO happy we finally got to work together and I absolutely loved every second of your session! The fact that your boyfriend went from hesitant to already planning the next one - that is everything to me. and YES to making this an annual tradition, and I am already looking forward to seeing you both again, maybe for Christmas or even before your anniversary? Thank you from the bottom of my heart for this review and for trusting me with such a special moment🤍
Daria Listkova7 reviewsiTotal number of Google reviews Daria has written across all businesses on Google Maps, not just this one.
It was my first professional photoshoot. Lena made me feel so comfortable and beautiful throughout the whole process. She is truly amazing in what she does - highly professional, great energy, and great pictures in the end.
Response from the owner · 5 months ago
first one and hopefully not the last one! thank you so much for coming, I had a lot of fun working together!
Nadya SchaferLocal Guide · 13 reviewsiTotal number of Google reviews Nadya has written across all businesses on Google Maps, not just this one.
Lena has become my go-to photographer for all of my photography needs, and I truly can’t recommend her enough. She has captured so many special milestones for me over the years: from a personal photoshoot, to a Christmas session, and most recently, a motherhood session with my baby. Every time, she makes the experience feel calm, easy, and thoughtful, and the final photos are always absolutely beautiful.
This latest session was especially meaningful, and she captured this season of our family so perfectly: warm, intimate, and full of feeling. My mom even said the photos looked like they were painted by Rembrandt, which is exactly how special they feel! We will treasure these photos for years to come. Lena is incredibly talented, kind, and thoughtful, and I’d recommend her to anyone looking for a photographer who can capture both the moment and the emotion behind it.
Response from the owner · 5 months ago
This honestly means so much to me. Thank you for trusting me through so many different seasons of your life and allowing me to document these moments for your family over the years. I’m so grateful to create these memories for your family, and I can’t wait for all the future milestones still to come. 🤍
Samantha Spiegel3 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Lena,
You captured something I didn’t even know I was hoping for, the real us, not posed or perfect, just us.
These are the kinds of images I’ll hang on to forever. The kids are going to look back on these one day and see exactly who they were at this age, and that is such a gift. I can’t stop looking at them.
Thank you for the care and talent you put into this. You made something truly special for our family, and I’m so grateful.
Services: Family and group
Response from the owner · 5 months ago
thank you so much! it was such a pleasure to work with you and your little ones! I hope I will see you guys at my studio soon!
Kristen Texeira4 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Lena Nugent is an incredibly talented photographer. Her ability to capture the most precious and intimate moments in life so seamlessly is amazing. I recently did a mommy & me photoshoot with my newborn son and these photos left me speechless and weeping with tears of joy. These photos mean more than anyone will ever know and I am so grateful to have these moments captured forever.
Price assessment: Great price
Services: Family and group, Baby photography, Maternity and newborn
Response from the owner · 5 months ago
Kristen, thank you so much - this means more than you know. Working with you for this maternity session and then capturing this time with your son! So special! Congratulations to your beautiful family and hopefully I'll see you very soon!
