Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Lena Nugent Photography

Cambridge, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 364 photographers · 5.0★ from 80 Google reviews

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Report card

Percentile vs other photographers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lena Nugent Photography is better than 100% of photographers.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lena Nugent Photography is better than 99% of photographers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lena Nugent Photography is better than —% of photographers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lena Nugent Photography is better than 100% of photographers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lena Nugent Photography is better than 100% of photographers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lena Nugent Photography is better than —% of photographers.–
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Reviews for your job

Customers hired Lena Nugent Photography for 7 kinds of job.

Lena Nugent Photography for family and group

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Family and group”

Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Lena, You captured something I didn’t even know I was hoping for, the real us, not posed or perfect, just us. These are the kinds of images I’ll hang on to forever. The kids are going to look back on these one day and see exactly who they were at this age, and that is such a gift. I can’t stop looking at them.…

Customer photo from Samantha's reviewCustomer photo from Samantha's review
Family and group
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Lena Nugent is an incredibly talented photographer. Her ability to capture the most precious and intimate moments in life so seamlessly is amazing. I recently did a mommy & me photoshoot with my newborn son and these photos left me speechless and weeping with tears of joy. These photos mean more than anyone will…

Customer photo from Kristen's reviewCustomer photo from Kristen's reviewCustomer photo from Kristen's reviewCustomer photo from Kristen's review
Great priceFamily and groupBaby photographyMaternity and newborn

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Individual photography10—
Headshots and portraits5—
Headshot photography4—
Portrait photography4—
Boudoir photography3—
Maternity and newborn3—
Family and group2—

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