Auto repair shop · Novato, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty96−0.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 79%
4.9★★★★★550 Google reviews · 4 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Leonardi Automotive 4.9 out of 5 based on 550 reviews, frequently praising the shop for honest pricing, clear communication, and prompt service on repairs like brakes, oil changes, and diagnostics. Customers often note that staff provide detailed documentation and avoid unnecessary upsells, fostering long-term trust. However, a minority of low-star reviews criticize unexpected cost increases during repairs, perceived overcharging compared to market rates, and occasional issues with follow-up calls or missing vehicle parts.
Google rating: 4.9 out of 5 from 550 reviews (94% five-star).
Reviews on this page: 550 Google reviews (403 with written comments, 3 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: August 25, 2026.
Service: Tire Shop serving Novato, California.
Data from Google, last updated October 25, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Leonardi AutomotiveTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Leonardi Automotive: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Leonardi Automotive: 90/100 on this factor. Category median: 81.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Leonardi Automotive: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Leonardi Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Leonardi Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Leonardi Automotive: 37/100 on this factor. Category median: 34.D
37
Bar = this company · dark tick = category median.
Star ratings
550 Google reviews we collected
4.9of 5
5 stars51994%
4 stars204%
3 stars31%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 403 written reviews
98%praise
Praise75798%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2861%
Reasonable1737%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17723%
Quality & results13117%
Price & value11215%
Honesty & trust10614%
Speed & response9913%
Would recommend7710%
Communication679%
What customers talk about
We read 403 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always great service and friendly and helpful staff.”
“Belts replaced and a follow up for fine tuning … great service”
“Awful awful business, all lies .”
“Leonardi's gave prompt and complete service at a reasonable price, and they are close to my home.”
“I almost bought a new car because of this rip off artist.”
“They have my full trust and enthusiastic recommendation.”
“Not one single thing on his phony fraudulent laundry list of made up repairs.”
“…us and they have been nothing short of thoughtful, kind, honest, and prompt to help our family with our daughter's car when it needed repairs while s…”
“I highly recommend this company for most automotive needs.”
“STAY AWAY!”
“Edgar was very attentive, kept me informed about progress of the work, and explained what needed to be done and why.”
People customers mention
Edgar33 reviews
Tony23 reviews
Scott16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Leonardi Automotive for 8 kinds of job. Pick one to see what they paid and said.
Kathleen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
My family and I have been using Leonardi’s for years. Always great service and friendly and helpful staff.
Great priceOil change
Cindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Leonardi's is the only place I will consider taking my car. They care about the work they do and making sure the customer has all the information they need to make decisions on work needed. Most importantly, they stand behind their work. They have my full trust and enthusiastic recommendation.
Great priceGeneral repairs & maintenance
DebbieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Very professional and called with estimated cost and recommendations as promised. Thank you to Edgar for his great customer service.
Reasonable price
June1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My experience was really good as always. I only had an oil change this time, but everyone is so friendly, that makes it an enjoyable experience.
Great price
Max4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great service and good prices. I had some repairs quoted several months ago and the employees honored the quoted prices without being asked. The team provided good documentation with pictures everytime they inspected my vehicle and never tried to upsell me on unneeded repairs. I will definitely keep coming here.
Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Nadine10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
It was very easy to make appointment with Leonardi Automotive.
The staff was professional, polite, and fixed my slow-leaking tire quickly.
Finally, the cost of the repair actually surprised me, in a very good way. It was less expensive than I would have thought given I live in Marin and the costs of all services…
My family and I have been using Leonardi’s for years. Always great service and friendly and helpful staff.
Price assessment: Great price
Services: Oil change
Response from the owner · a year ago
Thank you Kathleen for trusting us with your family's vehicles over the years! We take pride in providing great service with a friendly touch. Should you need anything, give us a call at (415) 897-1503.
Cindy Hall3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Leonardi's is the only place I will consider taking my car. They care about the work they do and making sure the customer has all the information they need to make decisions on work needed. Most importantly, they stand behind their work. They have my full trust and enthusiastic recommendation.
Price assessment: Great price
Services: General repairs & maintenance, Oil change
Services: General repairs & maintenance
Response from the owner · 2 years ago
Cindy, thanks for the great review and you are one of the greats and longtime customers
Debbie SciuttiLocal Guide · 17 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
My experience was really good as always. I only had an oil change this time, but everyone is so friendly, that makes it an enjoyable experience.
Price assessment: Great price
Response from the owner · 3 months ago
Thank you for your continued trust in our service, June! It's great to hear that even a routine oil change was a positive experience for you. We pride ourselves on providing friendly and enjoyable service to all our customers. If you need anything else in the future, please don't hesitate to reach out. -Tony Leonardi
Max Herrerias4 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Great service and good prices. I had some repairs quoted several months ago and the employees honored the quoted prices without being asked. The team provided good documentation with pictures everytime they inspected my vehicle and never tried to upsell me on unneeded repairs. I will definitely keep coming here.
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto tire replacement, Vehicle safety inspection, Auto maintenance, Oil change
Response from the owner · 3 months ago
Thank you for the great review, Max! We're thrilled to hear that you had a positive experience with us. It's our goal to provide excellent service at fair prices, and we're glad we could honor your quote and provide transparent documentation. We look forward to serving you again in the future!-Tony Leonardi
Heather + Steve OstromLocal Guide · 36 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Leonardi Automotive was a referral to us and they have been nothing short of thoughtful, kind, honest, and prompt to help our family with our daughter's car when it needed repairs while she is away at college. This is our third visit for different items (essentially fixing a lot of the errors of the previous mechanic of the car). From brake replacement, starter repairs, window repair (which ended up being nothing, so no charge). They continue to impress me with their transparency on costs and no surprise moments. All disclosure and information and choices and we appreciate that maintaining an older vehicle. Even when playing phone tag for setting an appointment, they kept trying to call me back (that alone impressed me). They even helped us coordinate a tow of our vehicle to their workplace at a much cheaper cost, after another tow group tried to overcharge us for the same service. Thank you, Leonardi Automotive crew - this momma (who lives hours away) appreciates you being in her corner for automotive work and needs. - Heather Ostrom
Services: Auto power window repair, General repairs & maintenance, Engine repair, Vehicle Inspection, Auto maintenance, Auto brake replacement
Response from the owner · 4 months ago
Heather and Steve, we are thrilled to have you as part of the Leonardi Automotive family! It's fantastic to hear that you've had multiple positive experiences with us. We pride ourselves on providing top-notch service, from transparent pricing to expert repairs. We understand the challenges of maintaining an older vehicle, and we're here to ensure your daughter's car is safe and reliable. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for trusting us with your automotive needs! -Tony Leonardi
patricia merkel1 reviewiTotal number of Google reviews patricia has written across all businesses on Google Maps, not just this one.
Belts replaced and a follow up for fine tuning … great service
Services: General repairs & maintenance
Response from the owner · 4 months ago
Thank you for the 5-star review, Tim! We're glad to hear that you had a great experience with us. If you ever need any further assistance, please don't hesitate to give us a call at (415) 897-1503. Have a fantastic day! -Tony Leonardi
Ilse Biermann1 reviewiTotal number of Google reviews Ilse has written across all businesses on Google Maps, not just this one.
Services: Wheel alignment, Oil change, Service not listed
Response from the owner · 5 months ago
Hi Ilse! Thanks for the 5✭review! We're happy to have been of service to you here at Leonardi's! If there's anything else we can help you with, please let us know. Our phone number is (415) 897-1503. Thanks again! -Tony Leonardi
Nadine Sexton10 reviewsiTotal number of Google reviews Nadine has written across all businesses on Google Maps, not just this one.
It was very easy to make appointment with Leonardi Automotive.
The staff was professional, polite, and fixed my slow-leaking tire quickly.
Finally, the cost of the repair actually surprised me, in a very good way. It was less expensive than I would have thought given I live in Marin and the costs of all services and products have escalated the past several years.
I highly recommend this company for most automotive needs.
Price assessment: Great price
Services: Tires
Response from the owner · 5 months ago
Nadine, thank you for your kind words! Our team at Leonardi's Automotive and Electric strives to provide exceptional service at affordable prices. We're glad you had a positive experience with us and found our costs reasonable. If you need any further assistance, don't hesitate to reach out at (415) 897-1503. We're here to help! -Tony Leonardi
