Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts
Customers frequently cite punctual arrival, efficient installation of gutters and leaf guards, and clear communication regarding estimates and pricing. Staff are described as knowledgeable and professional, often providing detailed explanations of the work process. While the company maintains a high rating, some lower-rated reviews highlight a recurring issue where scheduled arrival times were not relayed to crews, causing customers to miss the service, along with complaints about on-site cleanliness and higher bidding costs compared to competitors.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
305 Google reviews we collected
Phrases our text analysis found in 275 written reviews
How often each topic comes up in the written reviews
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so patient and understanding especially with us having to push our appointment multiple times for various reasons over the last couple months.”
“He was very thorough explaining the difference between 5" and 6" gutters, where the downspouts would go and how many feet required.”
“…efore noon, even though they said I'd be first because of my previous terrible experience and I was trying to go back in to work.…”
“Randy helped out so much and was able to get me a quote and add a revision as I requested super quick.”
“I would recommend Lessards to my friends and family.”
“I guess this one isn't five stars, but it's cool, because they're really busy and have hundreds of five star reviews.”
“They were quick, clean, affordable, professional and very responsive to all our needs.”
“They answered all my questions and explained everything to me.”
“They knew this, but either did not relay it to the removal team or it got ignored.”
“Lessard’s workers are really honest, really good workers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Gary came out and we walked through all the needs and details to gather the estimate. He was friendly, knowledgeable, and super helpful. He was there through the whole process from start to finish. Its hard to find good people like this! 🤩
The best in New Braunfels! It was all very easy! I am a returning customer and had Gutters installed a few years back and needed leaf guards installed this time. Randy helped out so much and was able to get me a quote and add a revision as I requested super quick. The installers were quick and awesome as well.
Good communication from and with Gary. Workers were in time and seemed efficient of their time while working. Because I have high gutters and can’t get up that high to see their workmanship, I can only assume the guards were installed well. My only feedback that can make your company’s work better is for workers…
I had previously used Lessard's when we lived at Canyon Lake, so when our new house needed gutters I knew who to call, and am not disappointed. I called Lessard's and Randy came out to provide an estimate. He was very thorough explaining the difference between 5" and 6" gutters, where the downspouts would go and…
Thank you Lessards for your great service! From the Project Manager Gary, to Erin from the office and to the finishing touches by Jeromy, Dominic, and David. Yall did amazing work! They were so patient and understanding especially with us having to push our appointment multiple times for various reasons over the…
I want to thank Justin for the awesome job he performed at my home. His experience, knowledge and professionalism made me feel comfortable. He would be an asset to any company. I appreciate his patience, as I asked him a dozen questions. I would recommend Lessards to my friends and family. Thanks, N Plummer
5.0 ★★★★★ 305 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gary came out and we walked through all the needs and details to gather the estimate. He was friendly, knowledgeable, and super helpful. He was there through the whole process from start to finish. Its hard to find good people like this! 🤩
The best in New Braunfels! It was all very easy! I am a returning customer and had Gutters installed a few years back and needed leaf guards installed this time. Randy helped out so much and was able to get me a quote and add a revision as I requested super quick. The installers were quick and awesome as well.
Thank you so much for awesome feedback! We really appreciate your repeat business and shout out online! We have the best community and value the support!
Good communication from and with Gary. Workers were in time and seemed efficient of their time while working. Because I have high gutters and can’t get up that high to see their workmanship, I can only assume the guards were installed well. My only feedback that can make your company’s work better is for workers to take pictures of before and after so customer knows that the contracted work was done and done well. Also, a personal follow up by phone to determine customer’s satisfaction and to answer any questions is better than a cold text to fill out this “survey”.
Thank you, Tom, for your feedback and for choosing Lessard’s Rain Gutters! We’re glad Gary provided great communication and that our installation crew arrived on time and worked efficiently. We actually do take photos after our gutter guard installations as part of our internal production and quality control process. While we don’t routinely send these photos to homeowners, we’re always happy to share them upon request, especially for hard-to-reach gutters where the completed work isn’t easily visible. We also appreciate your suggestion regarding personal follow-up calls. Customer satisfaction is extremely important to us, and we’re always looking for ways to improve the experience. As a locally owned Texas gutter company serving homeowners since 1979, we take pride in our workmanship, professional gutter guard installations, and long-term customer relationships. Thank you again for your business and valuable feedback!
I had previously used Lessard's when we lived at Canyon Lake, so when our new house needed gutters I knew who to call, and am not disappointed. I called Lessard's and Randy came out to provide an estimate. He was very thorough explaining the difference between 5" and 6" gutters, where the downspouts would go and how many feet required. He worked with me on pricing. When thinstallation crew arrived, not just on time, but early, they introduced themselves and shook hands. That courtesy goes a long way. They asked if I had any questions or concerns. They immediately went to work, and before I knew it, they were finished. I went around the house and saw that they did a super job. Thank you, Elijah, Christian and Mike for a job well done. I will certainly recommend Lessard's to anyone needed gutters or repair work. KUDOs to all!!!
Ralph, thank you so much for your continued trust in Lessard’s Rain Gutters! It means a lot to us that you chose us again after using our services in Canyon Lake. We’re glad Randy took the time to explain the differences between our 5-inch and 6-inch seamless gutter systems, downspout placement, and the best options for your home. We’re especially happy to hear that Elijah, Christian, and Mike delivered the professionalism, courtesy, and quality workmanship we strive for on every installation. I’ll be sure to share your kind words with the entire crew! Since 1979, we’ve taken pride in providing quality rain gutter installation, gutter repairs, and dependable service throughout New Braunfels, Canyon Lake, and the surrounding Texas Hill Country. We truly appreciate your recommendation and look forward to being here whenever you need us again!
Thank you Lessards for your great service! From the Project Manager Gary, to Erin from the office and to the finishing touches by Jeromy, Dominic, and David. Yall did amazing work! They were so patient and understanding especially with us having to push our appointment multiple times for various reasons over the last couple months. Thank you all for your graciousness! They were quick, clean, affordable, professional and very responsive to all our needs. Couldn’t recommend them or thank them more!!
Thank you so much for your kind words! Our team is thrilled to hear about your positive experience and appreciates your patience.
I want to thank Justin for the awesome job he performed at my home. His experience, knowledge and professionalism made me feel comfortable. He would be an asset to any company. I appreciate his patience, as I asked him a dozen questions. I would recommend Lessards to my friends and family. Thanks, N Plummer
Thanks so much for your kind words! Justin and our team really appreciate your recommendation and support!
Professional and responsive. Great job.
Thank you Richard. Appreciate the review and your business!
Service is very good
Thanks James! Appreciate your business!
Lessard’s workers are really honest, really good workers. Im happy with Kenneth and Phil, whom completed the job.
Thanks so much for your kind words! Glad you are happy with work!
All 3 crew members were courteous, professional and knowledgeable. They answered all my questions and explained everything to me.
Thank you so much for your kind words! Our team is thrilled to hear you had a great experience with our crew.
Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts
