dinny tri wiranti7 reviewsTotal number of Google reviews dinny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage with Winnie
Lets Relax Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 50%
4.8 ★★★★★ 116 Google reviews · 22 photos
91%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Nov 2026latest review
Lets Relax Spa at a glance
Google reviewers rate Lets Relax Spa 4.8 out of 5 based on 116 reviews, with the owner responding to 95% of feedback. Customers frequently praise the clean environment, friendly staff, and reasonable pricing for services like deep tissue, hot stone, and couples massages. Recurring themes include effective pain relief and professional attention to specific body areas. However, lower-rated reviews cite issues with phone booking etiquette, therapists using mobile devices during sessions, and discrepancies between paid and actual service duration.
- Google rating: 4.8 out of 5 from 116 reviews (91% five-star).
- Reviews on this page: 116 Google reviews (112 with written comments, 3 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: November 1, 2026.
- Service: Reflexologist serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other reflexology
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lets Relax Spa: 82/100 on this factor. Category median: 85.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lets Relax Spa: 73/100 on this factor. Category median: 84.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lets Relax Spa: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lets Relax Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lets Relax Spa: 100/100 on this factor. Category median: 55.A
100
Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
- 5 stars10691%
- 4 stars54%
- 3 stars11%
- 2 stars22%
- 1 star22%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
- Praise11697%
- Complaints33%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2459%
- Reasonable1741%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4538%
- Would recommend2723%
- Quality & results2319%
- Price & value1613%
- Speed & response54%
- Honesty & trust22%
- Communication11%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“winnie is my go to and she is very sweet and consistent with her massages.”
“It was a very healing experience and I would highly recommend him.”
“Few massage therapists spend enough time working the neck thoroughly, but he did exactly that.”
“Their 60-minute combination massage is very reasonably priced at ~$60, and the quality far exceeds expectations.”
“Place is super clean and not pricey.”
“It was actually the best and I highly recommend sometimes it’s hard to find quick massage places, but this place is very clean and very sweet.”
“I paid the $40 upfront for the half hour massage then ended up paying for the $60 one and it was not a bad idea.”
“She really listened to what my body needed and applied the perfect amount of pressure, leaving me feeling completely relaxed and refreshed.”
People customers mention
- Winnie 12 reviews
- Lily 5 reviews
- Massage 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Celeste10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
the best! winnie is my go to and she is very sweet and consistent with her massages.🧚♂️🥁
Jayson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve been to Let’s Relax Spa a few times and my masseuse is always Winnie. Every time I’ve walked in is due to long days training and stressful weeks at work and she does a phenomenal job attending to those tense areas throughout my body. Winnie is attentive to detail, always has a spectacular attitude, and…
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Max did my massage and he was so sweet and so professional. It was a very healing experience and I would highly recommend him. I paid the $40 upfront for the half hour massage then ended up paying for the $60 one and it was not a bad idea. It was actually the best and I highly recommend sometimes it’s hard to find…
Leonel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I only come here for Winnie she's the best and gives some of the best legit massages in town. My back feels like im 10 again.
JaxyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
THANK YOU LE! I've been trying new massage therapists for some time now in an effort to find one that has a certain therapeutic touch coupled with deep tissue massage and today's massage came very close to being exactly what I need to start getting me the natural pain relief I need and deserve! The decades of pain…
Reasonable priceService not listed
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The best Massage in town. Winnie is my favorite masseuse who gives a great relaxing massage. The place is very clean. The place is very quiet. The staff are very friendly and always offer suggestions to make your experience the best. This is the one and only place I go for my massages. There is none like it. 🤩🤩🤩
Great priceService not listed
Photos
Customer reviews
4.8 ★★★★★ 116 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Celeste loon10 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethe best! winnie is my go to and she is very sweet and consistent with her massages.🧚♂️🥁
Elizabeth Baker6 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place. Clean. Great massage. Friendly and nice people.
Jayson Salgado5 reviewsTotal number of Google reviews Jayson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been to Let’s Relax Spa a few times and my masseuse is always Winnie. Every time I’ve walked in is due to long days training and stressful weeks at work and she does a phenomenal job attending to those tense areas throughout my body. Winnie is attentive to detail, always has a spectacular attitude, and starts/finishes every massage to her best ability. If you come here, ask for Winnie!
Stephanie Majsterski1 reviewTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMax did my massage and he was so sweet and so professional. It was a very healing experience and I would highly recommend him. I paid the $40 upfront for the half hour massage then ended up paying for the $60 one and it was not a bad idea. It was actually the best and I highly recommend sometimes it’s hard to find quick massage places, but this place is very clean and very sweet.!!!!! i booked same day :))) great service!
dreskii 3x1 reviewTotal number of Google reviews dreskii has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalming & relaxing -Winnie Most definitely willing to come back.
- Price assessment: Great price
- Services: Skin treatments, Body waxing, Hairstyling
- Payment method: Debit card
Leonel Cruz10 reviewsTotal number of Google reviews Leonel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI only come here for Winnie she's the best and gives some of the best legit massages in town. My back feels like im 10 again.
Response from the owner · 3 weeks ago
Thank you, Leonel! We’re glad Winnie keeps you coming back and leaves your back feeling so refreshed! We’ll share your wonderful feedback with her. We appreciate your continued support and look forward to your next visit!
Corazon Beecher1 reviewTotal number of Google reviews Corazon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage by Winnie!!! Will definitely come back.. 💫
- Price assessment: Reasonable price
- Services: Service not listed
- Payment method: Credit card
Response from the owner · 3 weeks ago
Thank you, Corazon! 💫 We’re so glad you enjoyed your massage with Winnie. We’ll pass along your kind words to her and look forward to welcoming you back!
Anna Criswell2 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent massage very therapeutic
Response from the owner · 3 weeks ago
Thank you, Anna! We’re glad you enjoyed the massage techniques and found your session helpful. We appreciate your kind words and hope to welcome you back soon!
Jaxy MonizLocal Guide · 11 reviewsTotal number of Google reviews Jaxy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTHANK YOU LE! I've been trying new massage therapists for some time now in an effort to find one that has a certain therapeutic touch coupled with deep tissue massage and today's massage came very close to being exactly what I need to start getting me the natural pain relief I need and deserve! The decades of pain medicine that I've been taking for my intense migraine, neck, back, knee, and hand surgeries and the incredible pain that my body has endured has taken a toll on my health as well. I've had a Cervical Fusion (C2-T2) surgery 4/2025. I'm also fused T10 - Pelvis from a previous surgery 8/2023, but I think I may have found someone that can bring me the natural pain relief that I have deserved for so long! Did I spelled your name right? Lee or Le? 😂 🤣 MUCH GRATITUDE! JACQUELINE MONIZ 😁😉 ***♥️
- Price assessment: Reasonable price
- Services: Service not listed
- Payment method: Cash
Response from the owner · 3 weeks ago
Thank you, Jaxy, for sharing such thoughtful feedback. We’re glad Le listened to your needs and that your session brought you some comfort and relief. Your trust means a great deal to us, and we look forward to welcoming you back.
Business details
- Service area: San Diego, CA