Auto repair shop · Liberty, NY · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%96+23.3Value 14%98+13.9Replies to reviews 7%34+2.4Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★51 Google reviews · 3 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Liberty Service Center 4.9 out of 5 based on 51 reviews, highlighting fair pricing, honest communication, and thorough repairs for various vehicle types. Customers frequently note the shop's ability to diagnose issues quickly and provide detailed explanations, often citing long-term loyalty and trust in the staff's expertise. The owner does not reply to any reviews, and the provided excerpts contain no recurring criticisms or low-star patterns.
Google rating: 4.9 out of 5 from 51 reviews (92% five-star).
Reviews on this page: 51 Google reviews (30 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 27, 2026.
Service: Auto Body Shop serving Liberty, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Liberty Service CenterAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Service Center: 92/100 on this factor. Category median: 89.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Service Center: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Service Center: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Service Center: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Service Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Service Center: 34/100 on this factor. Category median: 65.D
34
Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.9of 5
5 stars4792%
4 stars48%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
96%praise
Praise4596%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1226%
Quality & results817%
Price & value817%
Honesty & trust817%
Would recommend817%
Speed & response24%
Communication12%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had car trouble on a newish vehicle and Ken Emery was extremely helpful.”
“he knew right away what the issue was and fixed it at a very fair price.”
“He has always done his best to keep the bill reasonable and I have never ever had to bring a vehicle back as it was not repaired properly.”
“Nice to know that there are people you can still trust in the world.”
“I trust them with my car and highly recommend them for all your auto needs.”
“dropped it off and in no time they had me back on the road saving the weekend and my wallet.”
“He takes the time to explain everything in detail.”
People customers mention
Kenny5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Liberty Service Center for 3 kinds of job. Pick one to see what they paid and said.
TinaLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had car trouble on a newish vehicle and Ken Emery was extremely helpful. He just reset something and didn't charge us. Some people could've really did nothing and overcharged us. Nice to know that there are people you can still trust in the world.
Great priceGeneral repairs & maintenance
wendy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Kenny is amazing ! Very knowledgeable and fairly priced , I never felt so trusting of a repair shop. I wholeheartedly recommend using this shop if you ever need work done.
Susan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Travis always goes above and beyond to take care of my auto. He is so professional and thorough. I highly recommend Liberty Service.
Great priceGeneral repairs & maintenanceOil change
Fred9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
Did a good job. So well I'm going back less than a yr later. Because I hit a deer.
Jerry4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Came up from Buffalo NY to visit family Thursday (memorial day weekend) evening.. around Binghamton noticed my Jeep started running very rough then engine light came on.. made it to Liberty.. Friday morning called this garage to see if he could service it.. dropped it off and in no time they had me back on the road…
KristineLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Always get super service from Kenny and crew. He's been our mechanic since we've lived in Liberty.
Had car trouble on a newish vehicle and Ken Emery was extremely helpful. He just reset something and didn't charge us. Some people could've really did nothing and overcharged us. Nice to know that there are people you can still trust in the world.
Price assessment: Great price
Services: General repairs & maintenance
wendy pol5 reviewsiTotal number of Google reviews wendy has written across all businesses on Google Maps, not just this one.
Kenny is amazing ! Very knowledgeable and fairly priced , I never felt so trusting of a repair shop. I wholeheartedly recommend using this shop if you ever need work done.
Susan Damm Shaw1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Came up from Buffalo NY to visit family Thursday (memorial day weekend) evening.. around Binghamton noticed my Jeep started running very rough then engine light came on.. made it to Liberty.. Friday morning called this garage to see if he could service it.. dropped it off and in no time they had me back on the road saving the weekend and my wallet..he knew right away what the issue was and fixed it at a very fair price.. could have over charged since we were in a bind, but he was honest and fair. HIGHLY RECOMMEND!! Thank you for getting us back on the road 🙂
FVTVLLocal Guide · 306 reviewsiTotal number of Google reviews FVTVL has written across all businesses on Google Maps, not just this one.
