Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Liberty Tax logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Liberty Tax

Boise City, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 135 tax preparation services · 4.9★ from 310 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax is better than 93% of tax preparation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax is better than 94% of tax preparation services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax is better than 100% of tax preparation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax is better than 98% of tax preparation services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax is better than 100% of tax preparation services.A
100

Reviews for your job

Customers hired Liberty Tax for 6 kinds of job.

Liberty Tax for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 68
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Income tax return filing” · showing 20

Shauna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bettina Debenham was friendly, knowledgeable, and efficient. It gave me great peace of mind to have a professional handle my taxes.

Great priceIncome tax return filing
Marla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bettina was amazing. Very knowledgeable, knows her tax process and very helpful.

Reasonable priceIncome tax return filing
Carly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Extremely professional and helpful!

Great priceIncome tax return filing
Idaho3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Victoria smart was very professional and explained everything very well and ask if I had any questions.

Not sureIncome tax return filing
Monty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bettina was very helpful. She answered all my questions and completed my returns in 30 minutes. Much easier and faster than having to muddle through the process myself. Very efficient!

Not sureIncome tax return filingIncome tax return preparation
Ivan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is our second time filing ITR with Liberty Tax on Fairview in Boise. We had a great experience on our first encounter. We saw Victoria Smart today and had an excellent experience with her. She was friendly, knowledgeable, and professional, but I especially want to highlight Victoria for her outstanding…

Reasonable priceIncome tax return filing
Collin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great service. Would recommend to anyone. Bettina Debenhan is awesome!

Reasonable priceIncome tax return filing
DavidLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bettina was great !! Friendly, efficient and knowledgeable! She made it painless to file my taxes .

Reasonable priceIncome tax return filingIncome tax return preparation
Bridgette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I've never experienced such outstanding service. You've set the bar high!" I’m Lost for words... just wanted to say thank you for the incredible service! At liberty tax in Boise ID on W Fairview Ave with Ms Victoria S thanks This is my second time having my taxes done by her, and once again I had a great…

Reasonable priceFinancial planIncome tax return filingIncome tax return preparation
Admin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Victoria was knowledgeable and super helpful with many questions. Will definitely use her next year.

Great priceTax problem consultingIncome tax return filingIncome tax return preparation
Owen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Victoria Smart was awesome to do my taxes with. Professional polite, I will definitely come back next year

Great priceIncome tax return filing
Stacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Liberty tax on Fairview in Boise Bettina has done my taxes for the last 3 years and she is super knowledgeable, professional and nice. I'll definitely continue going to her.

Reasonable priceIncome tax return filing
kyla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

it was great! thqnk you :)

Great priceIncome tax return filing
GezimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

So happy to be back for 2024 tax return 02/28/2026 tax returns,Vicky she did excellent job any question ask she respond, I’ll give you the 5 star 02/12/2025 we did taxes again vicky she quicker helpful I recommend everybody to go to her

Customer photo from Gezim's review
Income tax return filing
Stacey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Victoria Smart did an awesome and professional job with my taxes.

Reasonable priceIncome tax return filing
Lynette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Vicki Smart prepared my taxes, she was very professional, kind, personal, and knowledgeable. 😊

Reasonable priceIncome tax return filing
Al3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great friendly service

Reasonable priceIncome tax return filingIncome tax return preparation
AmyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The service was great,Victoria was very nice and explained everything to me. She even double checked with support to make sure on an income she was unsure of to see if it was taxable or not. Thank you!!

Great priceIncome tax return filing
Sharie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Victoria did a great job, very professional and kind. We went in without an appointment she took us anyway. It was very fast and easy process! Thank you!

Reasonable priceIncome tax return filingIncome tax return preparation
Kristina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I normally do my taxes through TurboTax, but since becoming an author, I knew I would need some help. Listen, I LOVE Victoria. She’s knowledgeable and fun and so SO helpful. Seriously, come to her for all your tax needs.

Reasonable priceNew business tax consultingIncome tax return filingIncome tax return preparation

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 56%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing26—
Income tax return preparation11—
Tax problem consulting5—
Financial plan4—
IRS audit representation3—
Tax planning2—

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