Tax preparation · Denver, CO · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Momentum penalty83−1.7Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★352 Google reviews · 11 photos
96%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Liberty Tax 4.9 out of 5 based on 352 reviews, with the owner responding to 99% of feedback. Praise frequently highlights the friendly atmosphere, punctual service, and staff ability to explain tax steps clearly. However, some low-star reviews criticize unexpected pricing increases, missed appointments, and errors in tax preparation or communication.
Google rating: 4.9 out of 5 from 352 reviews (96% five-star).
Reviews on this page: 352 Google reviews (276 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 18, 2026.
Service: Tax Preparation Service serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
Liberty TaxTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax: 83/100 on this factor. Category median: 91.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax: 74/100 on this factor. Category median: 88.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
352 Google reviews we collected
4.9of 5
5 stars33796%
4 stars31%
3 stars10%
2 stars00%
1 star113%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
98%praise
Praise34098%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price1357%
Reasonable730%
Overpriced29%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16146%
Speed & response5215%
Quality & results5014%
Would recommend4212%
Communication195%
Honesty & trust123%
Price & value113%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was a nice experience with the ladies in the office and very clean.”
“Was fast and easy also they helped educate me on some stuff, litza was very professional and helpful.”
“Great service with a very welcoming and lovely staff.”
“Excellent work 👌 and very excellent help and explanation, 100% recommended!”
“Wouldn’t recommend this place to anyone.”
“They handle everything transparently and explain everything.”
“My name is Tamaiba Navarro, and I honestly don't have words to describe my experience here at the federal office.”
“I have been coming to the same office for the past 7 years now and it's worth it every time.”
“The prices are excessive and there are hidden charges.”
People customers mention
Dee18 reviews
Elsa14 reviews
Joey5 reviews
Litza4 reviews
Federal4 reviews
Lisa4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Liberty Tax for 8 kinds of job. Pick one to see what they paid and said.
Patricia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
All the team is so supportive and experienced. I will definitely recommend this office.
Reasonable priceIRS audit representation
Celest5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Love the welcoming atmosphere here. The associates are great. Dee in particular took care of me and she was amazing to work with. Really recommend coming in to this office
Josue1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
personas amables, pero se aprovechan de la falta de conocimiento de sus clientes
Los precios son excesivos y hay cargos escondidos
Overpriced
Clara7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Por primera vez hice los taxes en esta oficinae cobraron $516 por hacerlos y supuestamente ellos me hicieron un descuento para que pagará menos pensé que eran confiables pero no luego mi reembolso no lo recibi completo y ellos nunca me dieron respuesta solo me decían ven tal día y fui y sus oficinas están cerradas
Overpriced
shawn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
A ++ service friendly and fun. Both liz and dee were great and professional. Very knowledgeable and helpful as well. Please go see these ladies for your taxs
Shannon10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a horrible experience at H@Rblock with owing both federal and state. Walked out. Cried in the car and googled taxes near me. I found here and omg now I get money back on both. Liz and Dee were both fantastic working with me. Thank you, thank you.
Love the welcoming atmosphere here. The associates are great. Dee in particular took care of me and she was amazing to work with. Really recommend coming in to this office
Response from the owner · a year ago
Thanks so much for the kind words! We're thrilled you enjoyed our welcoming atmosphere and had a great experience with Dee. She's truly amazing, and we'll make sure she sees your shoutout. We're glad to recommend us to others and hope to see you again soon!
Josue Melendez1 reviewiTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Por primera vez hice los taxes en esta oficinae cobraron $516 por hacerlos y supuestamente ellos me hicieron un descuento para que pagará menos pensé que eran confiables pero no luego mi reembolso no lo recibi completo y ellos nunca me dieron respuesta solo me decían ven tal día y fui y sus oficinas están cerradas
Price assessment: Overpriced
shawn gorton5 reviewsiTotal number of Google reviews shawn has written across all businesses on Google Maps, not just this one.
A ++ service friendly and fun. Both liz and dee were great and professional. Very knowledgeable and helpful as well. Please go see these ladies for your taxs
Response from the owner · 6 months ago
Thank you for the fantastic feedback! We're thrilled to hear that Liz and Dee made your experience enjoyable and informative. We appreciate your recommendation and look forward to welcoming you back!
Shannon Vigil10 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
I had a horrible experience at H@Rblock with owing both federal and state. Walked out. Cried in the car and googled taxes near me. I found here and omg now I get money back on both. Liz and Dee were both fantastic working with me. Thank you, thank you.
Price assessment: Reasonable price
Services: Income tax return preparation
Response from the owner · 6 months ago
Thank you for sharing your experience! We're so glad Liz and Dee could assist you in getting a refund. Your feedback means a lot to us, and we hope to see you again soon!
Dominic M4 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
I love 💗 this office . It was a nice experience with the ladies in the office and very clean. The atmosphere was wonderful. I will continue to go Liberty tax on federal and Cornell until I don't have to pay taxes anymore lol . thank you again for your time with me and my Brother see you next year!!💗💗
Price assessment: Reasonable price
Services: Income tax filing
Response from the owner · a year ago
Hi there! 🌟 We're thrilled to hear that you and your brother had such a great experience with us at Liberty Tax on Federal and Cornell! It means a lot to know you loved the atmosphere and our team. We'll be here for you whenever tax season rolls around, ready for another year of making the process as smooth and enjoyable as possible. Thanks so much for your kind words and for choosing us. See you next year! 😊💗
Alejandro Villalobos4 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
