Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the staff for their professionalism, knowledge, and ability to handle complex tax situations, including back taxes, with efficient scheduling and clear communication. The service is often described as friendly and thorough, with clients noting positive experiences regarding refund calculations and overall timeliness. However, some reviewers report significant issues with pricing increases, delayed refunds requiring IRS verification, and a lack of communication regarding processing status or file access.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
221 Google reviews we collected
Phrases our text analysis found in 179 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Mooresville office has always been professional and reliable to complete my difficult taxes in a timely manner.”
“Love the experience every time, wonderful and knowledgeable people, I recommended 💯 %”
“They got me once but never again.”
“This was my first time at the Liberty Tax in Morrisville and what a wonderful experience, everyone was friendly and knew what they were doing, my tax…”
“She’s super fast, knowledgeable on all the new laws so that you get back the most money & can file multiple states as well.”
“Lisa is great and she worked with us and explained everything.”
“Graham and his team of tax experts was able to provide me with fast and friendly service at a reasonable cost.”
“If you are in need of expeditious and trustworthy tax preparation, I highly recommend Graham and his team!”
“***SCAM ALERT*** They ask you to pay upfront and then don't do what they said they would do.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 3 kinds of job. Pick one to see what they paid and said.
So glad to be working with Liberty Tax Mooresville! Very knowledgeable and professional!
I went in with 5 yrs of back taxes. I was so incredibly stressed out. Ava was great. She made me feel like everything was going to be okay. And it was! We got them done and life is much better now. Thank you. I did not expect the refunds I got.
Amazing AVA. Easy to schedule. Flexible with schedule. Ava was super polite. Made it easy for me to get the documents she needed. I was able to upload what she needed (that I forgot). Great personality and very easy to speak with. Stop putting your taxes off - make the appointment now. For a seamless process. Liberty Tax Mooresville
This is my 4th yr using Liberty Tax. The Mooresville office has always been professional and reliable to complete my difficult taxes in a timely manner. All the staff is friendly and knowledgeable to assist all my tax questions. I highly recommend using this service.
Lisa & Alexis were great very helpful and willing to do the research necessary to complete our taxes
Harrison and Lisa are great! Extremely professional and helpful every time I go.
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 12 | — |
| Income tax return preparation | 5 | — |
| IRS audit representation | 2 | — |
4.9 ★★★★★ 221 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
So glad to be working with Liberty Tax Mooresville! Very knowledgeable and professional!
It's fantastic to hear that you're pleased with our services in Mooresville! We strive to provide knowledgeable and professional assistance to all our clients.
Super helpful and knowledgeable!
We're so glad you had a great experience with us! Your support means a lot.
Lisa and Ava were amazing! Thank you for your help.
Thank you for your kind words about Lisa and Ava! We're happy to know they made your experience a great one.
Lisa is amazing!!! Very professional and thorough.
Lisa will be thrilled to hear your kind words! We're happy to know she provided you with a top-notch experience.
I went in with 5 yrs of back taxes. I was so incredibly stressed out. Ava was great. She made me feel like everything was going to be okay. And it was! We got them done and life is much better now. Thank you. I did not expect the refunds I got.
We're so pleased to hear that Ava was able to help you with your back taxes and alleviate your stress. It's wonderful that everything turned out well and you received unexpected refunds. Thank you for your kind words!
Always a pleasure to do taxes here
It's wonderful to know that you find our tax services a pleasure. We appreciate your feedback!
Amazing AVA. Easy to schedule. Flexible with schedule. Ava was super polite. Made it easy for me to get the documents she needed. I was able to upload what she needed (that I forgot). Great personality and very easy to speak with. Stop putting your taxes off - make the appointment now. For a seamless process. Liberty Tax Mooresville
We're so glad Ava could assist you with such ease and professionalism. Your feedback and recommendation are greatly appreciated. We hope to continue providing excellent service at Liberty Tax Mooresville!
Very friendly and knowledgeable
Thank you for highlighting our team's friendliness and knowledge. We're happy to have made your experience a positive one!
This is my 4th yr using Liberty Tax. The Mooresville office has always been professional and reliable to complete my difficult taxes in a timely manner. All the staff is friendly and knowledgeable to assist all my tax questions. I highly recommend using this service.
Thank you for your continued trust in us over the years! We're thrilled to hear that our Mooresville team has been able to assist you with your taxes efficiently. Your recommendation means a lot to us, and we look forward to serving you again.
Lisa & Alexis were great very helpful and willing to do the research necessary to complete our taxes
It's wonderful to hear that Lisa and Alexis were so helpful with your taxes. Thank you for your kind words, and we hope to continue exceeding your expectations!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
