Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Liberty Tax 4.8 out of 5 based on 275 reviews, with the owner responding to 11 percent of them. Customers frequently describe the staff as knowledgeable, friendly, and efficient, noting quick turnaround times for tax preparation and helpful communication regarding complex issues. However, several low-star reviews criticize the business for high pricing, alleging that fees are significantly higher than competitors and that employees sometimes avoid providing clear cost estimates before service.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
275 Google reviews we collected
Phrases our text analysis found in 221 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very good tax expert and professional who can help with tax return!”
“Service was awesome, was quick and representative had an awesome service with smiles and all.”
“I highly recommend their services to anyone who is looking for a dependable team.”
“Great service I been coming here for about 3 years or more … great good people they always treat me like family I definitely would recommend for anyon…”
“I highly suggest this location Naveen was very genuinely helpful and patient stayed overtime just to finish my tax return he explained everything very…”
“Naveen helped us with our taxes today and he is so friendly helpful explained everything to me I will be coming back to him every year for my taxes I…”
“The staff is incredibly friendly and professional, and they offer their services at a more affordable price compared to others.”
“Do not use Naveen at Liberty tax you were overcharge you he charged me 375 for one W-2 and I knew it at the moment but I didn't realize until I got ho…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 7 kinds of job. Pick one to see what they paid and said.
Liberty Tax provided excellent customer service and Tax services! My tax filing worries are over knowing I have a place to file with ease and confidence. The prices are amazing also! Thank you Naveen!
Liberty Tax is a great place to get your taxes done. They do that and so much more! I highly recommend their services to anyone who is looking for a dependable team. I have been going to them now for the last 3 years with absolutely no complaints. Great costumer service... I have never been more satisfied!
Service was awesome, was quick and representative had an awesome service with smiles and all. Will file our taxes with you next time and will let our family and friends know about y'all service.
Naveen kumar is the best tax guy I had come across in many years,very professional n knowledgeable I highly recommend this place
Walked in asked to do my taxes and naveen i believe his name was told me 350 to do my last years taxes and 400$ to do them this year 750$? Ridiculous pricing what does this guy think he is?
Naveen was extremely helpful, polite, informative and not to mention, extremely quick while preparing and filing my taxes! I would definitely recommend his services and expertise!!
| Job | Reviews | Category typical |
|---|---|---|
| Income tax filing | 12 | — |
| Income tax return filing | 8 | — |
| Tax problem consulting | 3 | — |
| Tax Preparation | 3 | — |
| IRS audit representation | 2 | — |
| Income tax return preparation | 2 | — |
| Business tax preparation | 2 | — |
4.8 ★★★★★ 275 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very knowledgeable and professional service,
We're thrilled to hear you found our service knowledgeable and professional! Thanks for sharing your experience.
Very good tax expert and professional who can help with tax return!
We're so glad you found our tax expert helpful and professional. Your feedback means a lot to us!
Liberty Tax provided excellent customer service and Tax services! My tax filing worries are over knowing I have a place to file with ease and confidence. The prices are amazing also! Thank you Naveen!
Thank you for sharing your fantastic experience with Liberty Tax! We're delighted that Naveen and our team could make your tax filing process smooth and stress-free. We appreciate your kind words and look forward to assisting you in the future!
Liberty Tax is a great place to get your taxes done. They do that and so much more! I highly recommend their services to anyone who is looking for a dependable team. I have been going to them now for the last 3 years with absolutely no complaints. Great costumer service... I have never been more satisfied!
Thank you for sharing your positive experience with Liberty Tax! We're thrilled to hear that you've been satisfied with our services for the past three years. Your recommendation means a lot to us, and we're delighted to have you as part of our community.
Awesome service,
Thank you for the glowing review! We're delighted to have provided you with excellent service.
Best services in town
Thank you for the fantastic review! We're proud to be your choice for the best services in town.
Naveen is always awesome as he has been the years prior. Big thank you!
It's wonderful to know that Naveen has consistently made your experience great. We truly value your feedback and are grateful for your continued trust in us!
Service was awesome, was quick and representative had an awesome service with smiles and all. Will file our taxes with you next time and will let our family and friends know about y'all service.
Thank you for sharing your fantastic experience! We're delighted our team could provide you with quick and friendly service. We can't wait to help you with your taxes again and are grateful for your recommendations!
Great Friendly service and very patient!!!
We appreciate your feedback and are happy to know you found our service friendly and patient. Looking forward to serving you again!
Naveen kumar is the best tax guy I had come across in many years,very professional n knowledgeable I highly recommend this place
We're delighted to know that Naveen Kumar made such a positive impression. Thank you for recommending us and for your kind words!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
