Tax preparation · Sacramento, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★404 Google reviews · 23 photos
97%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Liberty Tax in Sacramento 4.9 out of 5 based on 404 reviews. Positive feedback highlights knowledgeable staff, friendly communication, fast service, and lower pricing compared to competitors. Customers often return for years, citing clear explanations and helpful guidance. However, low-star reviews criticize hidden fees, unexpected charges for simple returns, and instances of being ignored or rescheduled without notice.
Google rating: 4.9 out of 5 from 404 reviews (97% five-star).
Reviews on this page: 404 Google reviews (361 with written comments, 5 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: October 25, 2026.
Service: Tax Preparation Service serving Sacramento, California.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Liberty TaxTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Liberty Tax: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Liberty Tax: 82/100 on this factor. Category median: 88.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Liberty Tax: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Liberty Tax: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Liberty Tax: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Liberty Tax: 79/100 on this factor. Category median: 58.B
79
Bar = this company · dark tick = category median.
Star ratings
404 Google reviews we collected
4.9of 5
5 stars39297%
4 stars41%
3 stars00%
2 stars31%
1 star51%
Praise vs complaints
Phrases our text analysis found in 361 written reviews
99%praise
Praise43599%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16137%
Speed & response8319%
Would recommend7818%
Quality & results5412%
Communication317%
Price & value184%
Honesty & trust153%
What customers talk about
We read 361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My tax preparer (PC) is very knowledgeable and he explained everything along the way.”
“PC was quick, informative, and made the whole tax process easy.”
“It was fast, great service and will highly recommend them to anyone.”
“Luckily, I received exceptional help from PC and HC, who provided me with top-notch service.”
“He answered all our questions promptly and accurately.”
“Super knowledgeable, friendly, helpful, proactive and affordable!”
“Hidden fees I've never in my life been charged $300 to file my taxes and for a person who lost his job and house due to covid I needed and was countin…”
“Very professional and honest, trustworthy services.”
People customers mention
Sid31 reviews
Mary12 reviews
Singh6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Liberty Tax for 2 kinds of job. Pick one to see what they paid and said.
V5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service! PC was quick, informative, and made the whole tax process easy. Highly recommend!
Great priceIncome tax filingIncome tax return filing
Janice7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had a great experience!! Very knowledgeable and very friendly people. They answered every question that we had. We will definitely be seeing them every year to do our taxes .
Great priceIncome tax filing
Alex2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great service. We always come to this office. Thanks you PC for helping us this year.
Great priceIncome tax filing
Michelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
I recommend getting your taxes completed here. My tax preparer (PC) is very knowledgeable and he explained everything along the way. He is very friendly which is a plus! I am confident that you will be satisfied with his service.
DonielleLocal Guide · 89 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Elton Seagraves, was amazing helping me with my taxes and super fast and was able to even small talk. Thank you so much ❤️
Bobbi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Paras S Chauhan helped my husband and I with our taxes this year and he was great. Very professional. He answered all our questions promptly and accurately. Our family will be coming here next year and so on. We even dance celebrated together at the end.lol 🥳Thanks Singh family!😊
Great service! PC was quick, informative, and made the whole tax process easy. Highly recommend!
Price assessment: Great price
Services: Income tax filing, Income tax return filing
Response from the owner · 2 months ago
Happy to help, Ms. West! And let me know if you need anything else! We charge for filing and amendments, but copies and consultations for customers are free year-round! Thank you for coming by!
Janice Marashi7 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
We had a great experience!! Very knowledgeable and very friendly people. They answered every question that we had. We will definitely be seeing them every year to do our taxes .
Price assessment: Great price
Services: Income tax filing
Response from the owner · 6 months ago
I had a blast helping you both out! So much fun! Can't wait till next year but if you need anything or have any questions, please don't hesitate to ask! Thank you!
Sukhpreet Kaur2 reviewsiTotal number of Google reviews Sukhpreet has written across all businesses on Google Maps, not just this one.
Thank you so much, Ms. Kaur, we're happy to keep your worries at bay and get you some money! Please tell your friends and family about us and we'll give 'em the same great service!
lisa carruthLocal Guide · 126 reviewsiTotal number of Google reviews lisa has written across all businesses on Google Maps, not just this one.
Thank you so much, Ms. Robinson! It was very fun helping you and we can't wait to do it next year with all your business materials! Remember, save all invoices and receipts and organize them! Multicolor highlighter and make it fun with music and food!
Alex Viehland2 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Great service. We always come to this office. Thanks you PC for helping us this year.
Price assessment: Great price
Services: Income tax filing
Response from the owner · 8 months ago
Of course! Always happy to help! Let us know if we can do anything to help more and remember to refer people, you can earn $50 for each successful referral!
Michelle Matsumoto2 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I recommend getting your taxes completed here. My tax preparer (PC) is very knowledgeable and he explained everything along the way. He is very friendly which is a plus! I am confident that you will be satisfied with his service.
Response from the owner · 3 years ago
I try my best to reduce taxiety and make the situation harmless. Taxes are tough. I try to make 'em easy.
Saimon Riklon3 reviewsiTotal number of Google reviews Saimon has written across all businesses on Google Maps, not just this one.
We appreciate your kind words about our team. Our aim is to create a welcoming and supportive environment for everyone we serve. We look forward to your next visit!
Donielle GibsonLocal Guide · 89 reviewsiTotal number of Google reviews Donielle has written across all businesses on Google Maps, not just this one.
