Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise Liberty Tax for its quick service, clear communication, and fair pricing, noting that staff explain tax details in simple terms. Many reviewers highlight the friendly and professional nature of the personnel, often mentioning specific individuals by name. However, some low-star reviews criticize the business for failing to honor scheduled appointments with specific staff members, making significant calculation errors, and providing poor phone support.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
221 Google reviews we collected
Phrases our text analysis found in 181 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rita is a very friendly person and helps you with all your questions.”
“Rita was a 10/10, she made my process easy and was very pleasant.”
“Tony and Rita did an excellent job, they give to us great price”
“And worst of all, he spelled my NAME wrong, my name is Abigail, and he wrote Apigail.”
“Had a great time here, handled quickly and professionally.”
“The staff was very helpful, patient, and explained everything clearly in simple terms.”
“She takes the time to explain every detail, answers all questions clearly, and genuinely cares about helping you achieve the best possible result.”
“Spent the time and got everything filled out correctly at a very reasonable cost.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Liberty Tax for 5 kinds of job. Pick one to see what they paid and said.
Muy bueno, la atención súper excelente, la Sr, Rita es una persona muy amigable y te ayuda con todas tus dudas.
Muy amable la Sra. Rita Anderson me atendió siempre con cordialidad y paciencia ☺️
Excelente atención! La señora Rita me atendió 10/10, facilitó mi proceso y fue muy agradable
The Best price and most large refund, definitely I Will be here next year. Thank You so much Frida for allá your help. Recomiendo a toda la comunidad hispana los mejores servicios de Taxes en Utah.
I had a great experience with Liberty Tax. The staff was very helpful, patient, and explained everything clearly in simple terms. They made the tax process easy and stress-free, even when I had questions about my situation. They helped me understand my options and set up a payment plan, which was very helpful.…
First time doing my taxes at Liberty Tax. The entire staff Jose, Tony and Rita friendly and knowledgeable, two great qualities!! definitely 💯 recommend them for your tax needs. Very pleased with their service.
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 11 | — |
| Income tax filing | 6 | — |
| Tax problem consulting | 2 | — |
| Income tax return preparation | 2 | — |
| IRS audit representation | 2 | — |
4.8 ★★★★★ 221 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tony and Rita did an excellent job, they give to us great price
It's fantastic to know that Tony and Rita made your experience with us so positive. We appreciate your feedback and look forward to serving you again!
Muy bueno, la atención súper excelente, la Sr, Rita es una persona muy amigable y te ayuda con todas tus dudas.
¡Qué alegría saber que tuviste una experiencia tan positiva con nosotros! Nos encanta que la atención de Rita haya sido de tu agrado. ¡Esperamos verte pronto de nuevo!
Been coming here for years
We're so glad to have you as a long-time client! Your trust and loyalty are greatly valued.
Muy amable la Sra. Rita Anderson me atendió siempre con cordialidad y paciencia ☺️
Es maravilloso saber que la Sra. Rita Anderson te atendió con tanta amabilidad. ¡Gracias por tu comentario tan positivo!
Excelente atención! La señora Rita me atendió 10/10, facilitó mi proceso y fue muy agradable
Nos encanta saber que la atención fue de 10/10. Agradecemos tus amables palabras sobre la señora Rita. ¡Te esperamos en tu próxima visita!
Rita was great! Great customer service! Highly recommend
Thank you for sharing your experience! We're so glad Rita could provide you with outstanding service. Your recommendation is greatly appreciated!
They were very helpful and quick.
We're glad to hear you had a positive experience with our quick and helpful service. Your feedback means a lot to us!
The Best price and most large refund, definitely I Will be here next year. Thank You so much Frida for allá your help. Recomiendo a toda la comunidad hispana los mejores servicios de Taxes en Utah.
Estamos encantados de que hayas tenido una experiencia tan positiva con nosotros. Gracias por tus amables palabras sobre Frida y por recomendar nuestros servicios a la comunidad hispana.
I had a great experience with Liberty Tax. The staff was very helpful, patient, and explained everything clearly in simple terms. They made the tax process easy and stress-free, even when I had questions about my situation. They helped me understand my options and set up a payment plan, which was very helpful. Everything was handled quickly and professionally. I really appreciate their support and would definitely recommend Liberty Tax to anyone who needs help with their taxes.
Thank you for sharing your experience! We're delighted that our team could provide clear explanations and support throughout the tax process. Your recommendation means a lot to us, and we're here whenever you need assistance.
The service is pretty good.
We appreciate your kind words and are happy to hear you enjoyed our service. Hope to see you again soon!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
