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Lightspeed Security & Surveillance

Security system installation service · Houston, TX · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 34 cctv installation servicesPosition by Experts Score among all companies we track in this category. · better than 52%
4.9 ★★★★★ 236 Google reviews · 23 photos
95%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2026latest review

Lightspeed Security & Surveillance at a glance

Google reviewers rate Lightspeed Security & Surveillance 4.9 out of 5 based on 236 reviews, with the owner responding to all feedback. Customers frequently highlight professional installation of security cameras and alarm systems, noting clear communication, affordable pricing, and punctual service without high-pressure sales tactics. However, a few low-star reviews criticize poor post-installation support, including unreturned rescheduling calls and attempts to upsell new equipment rather than troubleshooting existing hardware issues.

  • Google rating: 4.9 out of 5 from 236 reviews (95% five-star).
  • Reviews on this page: 236 Google reviews (210 with written comments, 14 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 30, 2026.
  • Service: CCTV Installation serving Houston, Texas.

Data from Google, last updated October 26, 2026.

Score profile vs other cctv installation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction89Reliability84Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 89 (median 90)Reliability: 84 (median 87)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 73)
This companyCctv Installation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lightspeed Security & Surveillance: 89/100 on this factor. Category median: 90.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lightspeed Security & Surveillance: 84/100 on this factor. Category median: 87.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lightspeed Security & Surveillance: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lightspeed Security & Surveillance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lightspeed Security & Surveillance: 100/100 on this factor. Category median: 73.A
100

Bar = this company · dark tick = category median.

Star ratings

236 Google reviews we collected

  • 5 stars22495%
  • 4 stars31%
  • 3 stars10%
  • 2 stars21%
  • 1 star63%

Praise vs complaints

Phrases our text analysis found in 210 written reviews

  • Praise43798%
  • Complaints112%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1071%
  • Reasonable429%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10724%
  • Would recommend8118%
  • Speed & response8018%
  • Quality & results7216%
  • Price & value4310%
  • Communication429%
  • Honesty & trust235%

What customers talk about

We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Omar was knowledgeable, professional, and took the time to explain the different options without trying to oversell anything.”
    “I asked the installer Chris, who knows how to install but not very knowledgeable of running systems hes installing.”
  • “I would definitely recommend Lightspeed Security & Surveillance to anyone looking for a reliable security company in the Spring, TX area.”
    “The owner tried to upsell us on a new camera system he highly recommended.”
  • “It’s refreshing to work with a local company that is responsive and genuinely cares about the quality of their work.”
  • “Lightspeed Security & Surveillance did an excellent job installing our security cameras in the Kingwood area.”
  • “The price was very affordable and the people who came to install were very efficient and kind.”
  • “Omar and his team were professional, knowledgeable, and easy to work with.”
  • “I highly recommend Lightspeed to anyone looking for a reliable local security camera company.”
    “…to brinks security and they changed my company with this strategy, a fraud I will file a claim for falsification of documents at exactly three years,…”

People customers mention

  • Omar 32 reviews
  • Chris 13 reviews
  • Spring 4 reviews
  • Woodlands 4 reviews
  • Lazaro 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Lightspeed Security & Surveillance for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Ale4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It’s refreshing to work with a local company that is responsive and genuinely cares about the quality of their work. I would definitely recommend Lightspeed Security & Surveillance to anyone looking for a reliable security company in the Spring, TX area. Omar was knowledgeable, professional, and took the time to…

Ainur6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lightspeed Security & Surveillance did an excellent job installing our security cameras in the Kingwood area. Omar and his team were professional, knowledgeable, and easy to work with. They explained everything clearly, completed the installation neatly, and made sure we understood how to use the system before…

Victoria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was recommended by my neighbor here in the Woodlands. I used this company to install an alarm system and 4 security cameras. I was really happy with the equipment and pricing. So glad I used them! One million stars!

Great priceSecurity cameras
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and highly recommended! As a Realtor, having reliable professionals I can trust and confidently recommend to my clients is extremely important. Omar and Lightspeed Security provide excellent service, professionalism, and personalized attention. Omar is knowledgeable, responsive, and takes the time…

Reasonable priceSecurity cameras
MiNuSx31Local Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I used this company in the past with no issues…Omar said he would take care of my future projects!…

Installation
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I found Lightspeed Security online and was a little hesitant as I’m always wary of sales people. To my surprise Omar answered the call and I was incredibly surprised how easy it was talking to him. Very quickly I felt at ease and he was able to answer all my questions. We agreed to the installation and everything…

Photos

Customer reviews

4.9 ★★★★★ 236 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Haren UpadhyayLocal Guide · 13 reviewsTotal number of Google reviews Haren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great professional service

  • Services: Installation, Security cameras
Response from the owner · 3 weeks ago

Thank you for your 5 star review of our services! We strive to give all our customers the best service we can offer! We are always here if you need us so don't hesitate on giving us a call!

Ale Marty4 reviewsTotal number of Google reviews Ale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s refreshing to work with a local company that is responsive and genuinely cares about the quality of their work. I would definitely recommend Lightspeed Security & Surveillance to anyone looking for a reliable security company in the Spring, TX area. Omar was knowledgeable, professional, and took the time to explain the different options without trying to oversell anything. The installation was very clean, and the system is easy to use.

Response from the owner · a month ago

Thank you so much — "refreshing" is exactly what we're going for! In an industry full of pushy sales tactics and cookie-cutter installs, we made a conscious choice to do things differently. Honest conversations, clean work, and systems that actually make sense for the customer. It means everything when that lands the way it's supposed to. Omar will love hearing this — being knowledgeable without the hard sell is something he genuinely believes in, and it shows every time. We're proud to serve the Spring community and grateful for your trust and recommendation. We're always here when you need us! 🔒

Ainur Yerdaiyn6 reviewsTotal number of Google reviews Ainur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lightspeed Security & Surveillance did an excellent job installing our security cameras in the Kingwood area. Omar and his team were professional, knowledgeable, and easy to work with. They explained everything clearly, completed the installation neatly, and made sure we understood how to use the system before leaving. I highly recommend Lightspeed to anyone looking for a reliable local security camera company.

Response from the owner · a month ago

Thank you so much — this is exactly the experience we strive for on every single install! Omar and the team take real pride in not just getting the job done, but making sure you actually know how to use your system before they walk out the door. That last part matters more than people realize. Kingwood is a community we love serving, and reviews like this remind us why showing up with professionalism and care is always worth it. Thank you for trusting Lightspeed Security and for the recommendation — we're always here if you need us! 🔒

Victoria sierra6 reviewsTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was recommended by my neighbor here in the Woodlands. I used this company to install an alarm system and 4 security cameras. I was really happy with the equipment and pricing. So glad I used them! One million stars!

  • Price assessment: Great price
  • Services: Security cameras
Response from the owner · a month ago

One million stars?! We'll take it! 😄 Thank you so much — and a huge shoutout to your neighbor for the recommendation! This is exactly how the Lightspeed family grows — one happy customer telling another. We're so glad the alarm system and cameras hit the mark on both quality and price. That combination is something we work hard to deliver every single time. The Woodlands community has been incredible to us, and reviews like this remind us why we love what we do. Welcome to the family — and don't be shy about passing our name along! 🔒

Paula Angelica Pliego De Anda4 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and highly recommended! As a Realtor, having reliable professionals I can trust and confidently recommend to my clients is extremely important. Omar and Lightspeed Security provide excellent service, professionalism, and personalized attention. Omar is knowledgeable, responsive, and takes the time to understand each property’s security needs and explain the best options available. The entire process is easy, clear, and professional. I’m very happy to have Lightspeed Security as a trusted resource for homeowners in the Houston area. Definitely a company I feel confident recommending to my clients!

  • Price assessment: Reasonable price
  • Services: Security cameras
Response from the owner · a month ago

Thank you so much — this means the world to us! Being a trusted resource for professionals like you and the homeowners you serve is exactly what we're here for. Houston families deserve security solutions that are clear, honest, and tailored to their property — and we take that responsibility seriously. Omar will be thrilled to hear this. He truly believes that an informed customer is the best customer, and it shows in every consultation. We're grateful for your trust and for recommending Lightspeed Security to your clients. We promise to always take great care of them. Looking forward to a long partnership! 🔒

MiNuSx31Local Guide · 57 reviewsTotal number of Google reviews MiNuSx31 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used this company in the past with no issues…Omar said he would take care of my future projects!…

  • Services: Installation
Response from the owner · a month ago

Loyalty means everything to us — thank you for coming back! Once a Lightspeed customer, always a Lightspeed customer. 😄 Omar will absolutely take care of you on those future projects, you have our word. We look forward to continuing to keep your property protected! 🔒

James PaizLocal Guide · 15 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I found Lightspeed Security online and was a little hesitant as I’m always wary of sales people. To my surprise Omar answered the call and I was incredibly surprised how easy it was talking to him. Very quickly I felt at ease and he was able to answer all my questions. We agreed to the installation and everything was done promised. I wish all companies were like this.

Response from the owner · a month ago

This one hit home — thank you! We completely understand the hesitation. Nobody wants to feel like they're being sold to, especially when it comes to something as important as protecting your home. That's exactly why we do things differently. Omar leads with honesty, not a pitch — and we wouldn't have it any other way. We're so glad the conversation felt easy and that everything was delivered exactly as promised. That's the Lightspeed standard, every single time. Thank you for giving us a chance and for the kind words. We're here whenever you need us!

erick lopez1 reviewTotal number of Google reviews erick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Omar was the best treated me like family and royalty, quick installation

Response from the owner · 2 months ago

Thank you for your review Erick! We love treating our clients like family since you basically just became part of ours! Always delighted to help secure your most precious belongings and your family through our Security and Surveillance solutions!

Luis Leal1 reviewTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just recently installed a security system at my house. They were very careful installing 8 cameras. I like the view and the price! Very professional!

  • Price assessment: Great price
  • Services: Security cameras
Response from the owner · 3 months ago

Thank you so much for the great review! We're so glad you're loving the coverage from your 8-camera setup — a full view of your property makes all the difference. Our team takes pride in doing clean, careful installations because your home deserves nothing less. And we're happy to hear the price hit the mark too — no contracts, no hidden fees, just straightforward protection. Welcome to the Lightspeed family! If you ever need support, upgrades, or have questions down the line, we're just a call away. Stay safe! 🛡️ — The Lightspeed Security & Surveillance Team

Paula Moore7 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recommend this company because Omar is knowledgeable, professional, and addressed my concerns. Alonso showed up to my house in the Woodlands on Memorial Day!!!!…and got the job done. I am very pleased and I highly recommend this company I found on Angi’s list.

Response from the owner · 4 months ago

Thank you so much for the kind words and the strong recommendation! We're thrilled to hear that Omar took the time to walk you through your concerns and that Alonso made it out to The Woodlands on Memorial Day to get the job done right. That's exactly the kind of service we built Lightspeed Security around — real people, local response, and showing up when it matters most (holidays included). We're proud to have you as part of the Lightspeed family, and we'll make sure Omar and Alonso hear this. If you ever need anything down the road — upgrades, support, or just a question — we're a call away. Stay safe out there!

Lightspeed Security & Surveillance on Google Maps →

Business details