iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 114 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★889 Google reviews · 24 photos
92%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
$116typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Lili Salon Spa 4.8 out of 5 based on 889 reviews, with the owner responding to 48 percent of feedback. Customers frequently praise the skilled staff for delivering precise haircuts, color treatments, and manicures in a friendly environment. Recurring themes highlight attentive service and effective communication during appointments. However, some low-star reviews criticize unexpected price increases, inconsistent results compared to reference photos, and poor follow-up regarding service errors or billing disputes.
Google rating: 4.8 out of 5 from 889 reviews (92% five-star).
Reviews on this page: 889 Google reviews (615 with written comments, 34 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: November 1, 2026.
Service: Beauty Salon serving Chaska, Minnesota.
Data from Google, last updated November 4, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Lili Salon SpaBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa: 86/100 on this factor. Category median: 88.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa: 77/100 on this factor. Category median: 81.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa: 93/100 on this factor. Category median: 98.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa: 9/100 on this factor. Category median: 90.F
9
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa: 73/100 on this factor. Category median: 52.B
73
Bar = this company · dark tick = category median.
Star ratings
889 Google reviews we collected
4.8of 5
5 stars82192%
4 stars212%
3 stars121%
2 stars131%
1 star222%
Praise vs complaints
Phrases our text analysis found in 615 written reviews
93%praise
Praise48593%
Complaints367%
Price
What customers reported paying
$116+43% vs typical beauty salons
Middle half of what 417 customers paid ($76–$188) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19938%
Quality & results15129%
Would recommend6512%
Speed & response316%
Communication275%
Price & value265%
Honesty & trust224%
What customers talk about
We read 615 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All the staff was super sweet and friendly and the salon is gorgeous.”
“Haley is awful she’s rude and can’t even take care of her own clients has little helpers do her job never going back”
“Lizzli offers top-notch manicure and pedicure services, consistently showing patience and perfection as I choose colors.”
“It was the worst experience for manicure and pedicure in my life they dont clean well and remove cuticles even i was shocked with the reviews and if u…”
“I will recommend him to all my friends and neighbors.”
“…amazing work and very professional people not as if they r trainees … never again to be back…”
“I needed a quick hair/root touch up last minute, and was expecting my hair to look as it normally does after a root retouch.”
“Amazing, new style Faye was super helpful & walked me through the process.”
“After being a customer for over 7 years, I expected better customer service and a fair resolution.”
“they should be ashamed for the price gouging they do for such average work, i’ve had better haircuts at a great clips.”
“I always come to this salon and trust them more than any other.”
“Rather than offering genuine help, they implied I was mistaken or lying.”
People customers mention
Douglas14 reviews
Ian12 reviews
Ben12 reviews
Mariah8 reviews
Galleria7 reviews
Mai6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lili Salon Spa for 8 kinds of job. Pick one to see what they paid and said.
SSheriLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a great experience at Lili Salon! Douglas did a fabulous job with my haircut & gave me great tips on stying & advice re my hair which I really appreciated! All of the staff were very friendly & helpful! Looking forward to my next appt!
Paid $140–160Shampoo & conditioningHaircut
LLori15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Talented and friendly staff. Douglas is gifted at cut and color! Amazing person.
RRuthLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
finally found a master stylist who usel irons so there is no damage with hot tools. my hair is getting in better condition
Paid $100–120Shampoo & conditioning
SSusanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Lizzli offers top-notch manicure and pedicure services, consistently showing patience and perfection as I choose colors. I enjoy our conversations, and it’s evident she cares deeply for her family.
Paid $120–140PedicureManicure
GGregory7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
There is nobody better than Ian! He is without a fought not only a great stylist, he becomes your friend. I will recommend him to all my friends and neighbors.
Paid $80–100Shampoo & conditioningBlowouts
PPhil4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Johneil is the best. Simply put — his attention to detail is hard to come by in a barber these days. Thanks again. I’ll be back and spread the word!
I had a great experience at Lili Salon! Douglas did a fabulous job with my haircut & gave me great tips on stying & advice re my hair which I really appreciated! All of the staff were very friendly & helpful! Looking forward to my next appt!
Price: $140–160
Services: Shampoo & conditioning, Haircut
Atmosphere: Relaxing, Modern
Maintenance: Pristine
L
Lori Packer15 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Talented and friendly staff. Douglas is gifted at cut and color! Amazing person.
Price: $200+
Services: Shampoo & conditioning, Blowouts, Eyebrow shaping, Haircut, Pedicure, Manicure, Service not listed
Response from the owner · 10 months ago
Thank you, Lori! We’re so glad you enjoyed your experience and our talented team. From brows to nails — and whenever you’re ready to explore hair or spa services — we love taking care of you. We look forward to seeing you again soon.
— The Lili Salon Spa Team
E
Emily S.Local Guide · 30 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Thank you, Lisa! We’re so happy to hear how much you love working with Heather — she truly does beautiful work. It means so much that you’ve trusted our team over the years. We appreciate you being part of the Lili family and look forward to welcoming you back again soon.
— The Lili Salon Spa Team
S
Scott Christensen9 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
finally found a master stylist who usel irons so there is no damage with hot tools. my hair is getting in better condition
Price: $100–120
Services: Shampoo & conditioning
Response from the owner · 5 months ago
Thank you, Ruth! We're so happy to hear you've found a stylist who understands your hair goals and that you're already noticing an improvement in your hair's condition. Healthy, beautiful hair is always the goal, and it's wonderful to know you're seeing positive results.
We appreciate you choosing Lili Salon Spa and look forward to welcoming you back for your next visit. We can't wait to continue supporting your hair journey.
– Lili Salon Spa Team
S
SusanLocal Guide · 15 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Lizzli offers top-notch manicure and pedicure services, consistently showing patience and perfection as I choose colors. I enjoy our conversations, and it’s evident she cares deeply for her family.
Price: $120–140
Services: Pedicure, Manicure
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 2 years ago
Thank you Susan for taking time to leave a review! We are so glad you enjoyed your experience at Lili and especially Lizzli! We look forward to seeing you again soon.
G
Gregory Gagne7 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
There is nobody better than Ian! He is without a fought not only a great stylist, he becomes your friend. I will recommend him to all my friends and neighbors.
Price: $80–100
Services: Shampoo & conditioning, Blowouts
Atmosphere: Relaxing, Energetic
Maintenance: Pristine
L
Linda Price4 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Had such a great experience with Heather. I always come to this salon and trust them more than any other. Recently, I had an appointment with Heather who I'd never seen before. I needed a quick hair/root touch up last minute, and was expecting my hair to look as it normally does after a root retouch. I left before I got a blow dry so I didn't get to see the results until after I got home and WOW. My hair has never looked better. I'm not even sure what she did. I can't say it looks like what I had in mind because I didn't even know my hair could look this good.
