Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Lili Salon Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Lili Salon Spa

Chaska, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 889 Google reviews

📞 Call (952) 224-3300Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa is better than 9% of beauty salons.F
9
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa is better than 73% of beauty salons.B
73

Reviews for your job

Customers hired Lili Salon Spa for 8 kinds of job.

Lili Salon Spa for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.50
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$124

All 2 Google reviews tagged “Gel manicures”

Melisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Probably the worst customer service I’ve ever received. I have been cancelled on, one more than one occasion. At the very last minute. Or I’ve been scheduled for a service, and when I show up, the tech I was assigned to, didn’t do that service. I’m patient and calm, but after the 4th last minute cancellation, I’ve…

Gel manicuresManicurePedicure
Lindsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Nails last about a week. They do have a great color selection and their service there is great, but it is way overpriced for how short the manicure lasts. Also, they use a hand file to take previous gel off, which hurts my nails and takes them months to feel great again. If you want to go here, just get regular…

Gel manicuresManicure

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut242$32–$79
Shampoo & conditioning180$63–$139
Hairstyling85$30–$79
Blowouts77$43–$99
Manicure68$48–$79
Pedicure63$45–$81
Massage35$108–$168
Balayage26$170–$371

Compare with

Raven and Rose Beauty Parlour logoRaven and Rose Beauty ParlourExperts Score 100Chaska · 5.00★Hairazors Salon logoHairazors SalonExperts Score 95Chaska · 4.92★Sweet Salon and Barber Shoppe logoSweet Salon and Barber ShoppeExperts Score 92Chaska · 4.96★