Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Lili Salon Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Lili Salon Spa

Chaska, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 889 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa is better than 9% of beauty salons.F
9
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa is better than 73% of beauty salons.B
73

Reviews for your job

Customers hired Lili Salon Spa for 8 kinds of job.

Lili Salon Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.242
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$32–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 87

All 242 Google reviews tagged “Haircut” · showing 20

SheriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience at Lili Salon! Douglas did a fabulous job with my haircut & gave me great tips on stying & advice re my hair which I really appreciated! All of the staff were very friendly & helpful! Looking forward to my next appt!

Paid $140–160Shampoo & conditioningHaircut
Lori15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Talented and friendly staff. Douglas is gifted at cut and color! Amazing person.

Paid $200+Shampoo & conditioningBlowoutsEyebrow shaping
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Heather always does an amazing job. Been going to get for years!

Paid $200+Shampoo & conditioningBlowoutsHaircut
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always beautiful color and cut with Seanne and Cassie.

Paid $160–180Haircut
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always Jaime is the best. She always makes me feel better when I leave.

Paid $40–60Shampoo & conditioningBlowoutsHaircut
Phil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Johneil is the best. Simply put — his attention to detail is hard to come by in a barber these days. Thanks again. I’ll be back and spread the word!

Paid $60–80Shampoo & conditioningHaircut
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

i always look forward to a friendly greeting and a luxurious treatment by their highly skilled artists. (Thanks, Mai) Personable, Talented , Professional

Customer photo from Elizabeth's reviewCustomer photo from Elizabeth's review
Paid $100–120Haircut
Kristen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Shawn made a recommendation while cutting my hair to add some highlights. Booked the color and received great service and styling advise.

Paid $80–100Haircut
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Meg does a marvelous job and is a great conversationalist!

Paid $80–100Shampoo & conditioningHaircut
scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing, new style Faye was super helpful & walked me through the process. Absolutely love it!!!

Customer photo from scott's review
Paid $40–60Shampoo & conditioningHaircut
T7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first visit with Shawn, and she was fabulous. We added an impromptu coloring to the appointment, and she suggested a process that gave me rich color and incredible results. She is fairly new at the salon, and I would suggest that you become her client before everybody finds out about her.

Paid $180–200Shampoo & conditioningHaircutService not listed
Isabella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Saw Belle for a haircut and was blown away! She did an amazing job, gave me exactly what I asked for. Will be back!

Paid $60–80Shampoo & conditioningHaircutHairstyling
Nickie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shawn was amazing!! Love my color and cut 😊

Shampoo & conditioningHaircutHairstyling
Angela12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mai is amazing great customer service cuts my hair amazing love Lilly Salon and love Mai highly recommend her and anyone at Lilly it’s a great place Always happy with my Hair when I leave

Paid $100–120Shampoo & conditioningHaircutHairstyling
ScottLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ian cuts my hair for 30 years now. If he wasn't there at Lili Salon Spa, I wouldn't ever return, as I am loyal to Ian. The best service at Lili Salon Spa is fantastic! Everyone is so nice! Scott

Shampoo & conditioningEyebrow beautificationHaircut
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Seanne is amazing. Can’t thank her enough!

Paid $200+BlowoutsHaircutHair extensions
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Belle is an extremely professional and talented hair stylist. 10/10

Paid $60–80Haircut
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Oh my gosh! Run, don’t walk, and book your appointment with Anne Tower! LIFE CHANGING!!!! I have NEVER had a better hair cut. I have a lot of curly hair and her cuts are incredible!!! WOW- the layers, the debulking, the style, the way she works with my individual curls and texture. She’s an expert at suggesting…

Customer photo from Sarah's reviewCustomer photo from Sarah's review
Paid $180–200Shampoo & conditioningHaircutHairstyling
CarolynLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, you have made me feel beautiful and seen and heard. I am truly grateful to have found you!

Paid $200+Eyebrow beautificationHaircutService not listed
Jerry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Beard trim as well

Paid $100–120Haircut

Show more haircut reviews (222 more) →

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut242$32–$79
Shampoo & conditioning180$63–$139
Hairstyling85$30–$79
Blowouts77$43–$99
Manicure68$48–$79
Pedicure63$45–$81
Massage35$108–$168
Balayage26$170–$371

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