Experts Reviews · Company report
Lili Salon Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Lili Salon Spa

Chaska, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 889 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa is better than 9% of beauty salons.F
9
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa is better than 73% of beauty salons.B
73

Reviews for your job

Customers hired Lili Salon Spa for 8 kinds of job.

Lili Salon Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.242
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$32–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 87

All 242 Google reviews tagged “Haircut” · showing 40

SheriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience at Lili Salon! Douglas did a fabulous job with my haircut & gave me great tips on stying & advice re my hair which I really appreciated! All of the staff were very friendly & helpful! Looking forward to my next appt!

Paid $140–160Shampoo & conditioningHaircut
Lori15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Talented and friendly staff. Douglas is gifted at cut and color! Amazing person.

Paid $200+Shampoo & conditioningBlowoutsEyebrow shaping
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Heather always does an amazing job. Been going to get for years!

Paid $200+Shampoo & conditioningBlowoutsHaircut
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always beautiful color and cut with Seanne and Cassie.

Paid $160–180Haircut
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always Jaime is the best. She always makes me feel better when I leave.

Paid $40–60Shampoo & conditioningBlowoutsHaircut
Phil4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Johneil is the best. Simply put — his attention to detail is hard to come by in a barber these days. Thanks again. I’ll be back and spread the word!

Paid $60–80Shampoo & conditioningHaircut
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

i always look forward to a friendly greeting and a luxurious treatment by their highly skilled artists. (Thanks, Mai) Personable, Talented , Professional

Customer photo from Elizabeth's reviewCustomer photo from Elizabeth's review
Paid $100–120Haircut
Kristen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Shawn made a recommendation while cutting my hair to add some highlights. Booked the color and received great service and styling advise.

Paid $80–100Haircut
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Meg does a marvelous job and is a great conversationalist!

Paid $80–100Shampoo & conditioningHaircut
scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Amazing, new style Faye was super helpful & walked me through the process. Absolutely love it!!!

Customer photo from scott's review
Paid $40–60Shampoo & conditioningHaircut
T7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This was my first visit with Shawn, and she was fabulous. We added an impromptu coloring to the appointment, and she suggested a process that gave me rich color and incredible results. She is fairly new at the salon, and I would suggest that you become her client before everybody finds out about her.

Paid $180–200Shampoo & conditioningHaircutService not listed
Isabella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Saw Belle for a haircut and was blown away! She did an amazing job, gave me exactly what I asked for. Will be back!

Paid $60–80Shampoo & conditioningHaircutHairstyling
Nickie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shawn was amazing!! Love my color and cut 😊

Shampoo & conditioningHaircutHairstyling
Angela12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mai is amazing great customer service cuts my hair amazing love Lilly Salon and love Mai highly recommend her and anyone at Lilly it’s a great place Always happy with my Hair when I leave

Paid $100–120Shampoo & conditioningHaircutHairstyling
ScottLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ian cuts my hair for 30 years now. If he wasn't there at Lili Salon Spa, I wouldn't ever return, as I am loyal to Ian. The best service at Lili Salon Spa is fantastic! Everyone is so nice! Scott

Shampoo & conditioningEyebrow beautificationHaircut
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Seanne is amazing. Can’t thank her enough!

Paid $200+BlowoutsHaircutHair extensions
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Belle is an extremely professional and talented hair stylist. 10/10

Paid $60–80Haircut
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Oh my gosh! Run, don’t walk, and book your appointment with Anne Tower! LIFE CHANGING!!!! I have NEVER had a better hair cut. I have a lot of curly hair and her cuts are incredible!!! WOW- the layers, the debulking, the style, the way she works with my individual curls and texture. She’s an expert at suggesting…

Customer photo from Sarah's reviewCustomer photo from Sarah's review
Paid $180–200Shampoo & conditioningHaircutHairstyling
CarolynLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Once again, you have made me feel beautiful and seen and heard. I am truly grateful to have found you!

Paid $200+Eyebrow beautificationHaircutService not listed
Jerry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Beard trim as well

Paid $100–120Haircut
Janelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Loved everything about this salon - Belle was the best :)

Paid $200+HaircutHairstylingBalayage
Dawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent salon!! Was on work trip and needed hair done - a great color by nathalia and excellent new cut and style by Caitlin!!!

Paid $160–180Shampoo & conditioningBlowoutsHaircut
Eileen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jaimie is great!

Paid $80–100Shampoo & conditioningBlowoutsHaircut
AmandaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Loved my experience with Moo

Paid $80–100Shampoo & conditioningHaircut
Steven11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mai is very professional and I am pleased with quality of her work. She is always prompt, friendly, and efficient.

Paid $80–100Shampoo & conditioningHaircut
LaurieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The color and cut looked great it did take a long time though ….but well worth it! color and cut was great !!!

Shampoo & conditioningHaircut
Carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

My cut was way too short. I had a conversation with my stylist and told her not too go shorter than my shoulder and it’s way above my shoulder. Family pictures next week and I’m devastated

Haircut
Brent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always a good experience!

Paid $40–60HaircutHairstyling
Haley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I absolutely ADORED my experience and Mariah. I love my hair cut, I feel like I know so much more about how to style my new hair cut and felt so supported while getting real feedback about my hair.

Paid $60–80Shampoo & conditioningHaircut
Joan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always a good experience with Tilly. Love the cuts she gives me. My hair grows out beautifully.

Paid $140–160Haircut
DianeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Anne is THE BEST! I had a great conversation with Anne as she helped me with a color correction and cut/blowout. She is soooo good!! Loving my new hair! The check-in/check-out process was super friendly too.

Paid $200+BlowoutsHaircutService not listed
GingerLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hair cuts are incredible! Nice people, beautiful salon. Faye, Maggie, and Mariah are ALL awesome with my short hair! You are in good hands here!

Paid $40–60Shampoo & conditioningHaircut
CathyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful haircut and color. Also I learned some helpful information ("people with fine hair should wash their hair with shampoo every 10 days. Other days wash with conditioner!") Fun and relaxing.

Paid $200+Shampoo & conditioningHaircutService not listed
MicheleLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I'm a New client and I am loving my hair cut that Tilly gave me. She fixed my pixie hair cut that another stylist at a competitor salon was not understanding to do. I love my hair 😍❣️. Thank you so much Tilly. Your a gem 💎. I have already scheduled my next appt with Tilly in June.

Paid $200+HaircutHairstylingService not listed
Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve been going to Caitlin for over a year now, and I completely trust her with my hair. Every single time I sit in her chair, she makes my hair look amazing. She listens to what I want, gives amazing recommendations, and leaves my hair looking and feeling so healthy. If you’re looking for a talented, consistent,…

Paid $140–160Shampoo & conditioningHaircut
Virginia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mai became my new stylist November 2025. I am very pleased with the hair cut and styling she has provided. She provides a great experience for me and I sincerely appreciate her.

Paid $100–120Shampoo & conditioningBlowoutsHaircut
Rob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My wife got highlights and a haircut from Anne Tower and she looks goooooooooooood. Big fan.

Paid $200+Haircut
Piper4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My stylist Belle is INCREDIBLE!!! I’m VERY picky about my hair and am constantly jumping around hair stylists because it’s never been quite right. She did EXACTLY what I asked for it looked identical to the pictures I showed her. Plus she is just the kindest and sweetest woman!!

Customer photo from Piper's review
Paid $60–80BlowoutsHaircut
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Meg and Lili are the best!! 🎉

Paid $120–140Shampoo & conditioningHaircut
Penelope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Lili Salon Spa is a welcoming, full-service salon. Location is easy to find. Parking ramp (free) nearby. All employees I've interacted with were helpful and kind. Will definitely return and look forward to experiencing other services (I received a haircut).

Paid $40–60Shampoo & conditioningHaircutHairstyling

Show more haircut reviews (202 more) →

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut242$32–$79
Shampoo & conditioning180$63–$139
Hairstyling85$30–$79
Blowouts77$43–$99
Manicure68$48–$79
Pedicure63$45–$81
Massage35$108–$168
Balayage26$170–$371

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