Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Lili Salon Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Lili Salon Spa

Chaska, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 889 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa is better than 9% of beauty salons.F
9
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa is better than 73% of beauty salons.B
73

Reviews for your job

Customers hired Lili Salon Spa for 8 kinds of job.

Lili Salon Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.85
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 85

All 85 Google reviews tagged “Hairstyling” · showing 20

Isabella8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Saw Belle for a haircut and was blown away! She did an amazing job, gave me exactly what I asked for. Will be back!

Paid $60–80Shampoo & conditioningHaircutHairstyling
Nickie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shawn was amazing!! Love my color and cut 😊

Shampoo & conditioningHaircutHairstyling
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Heather is FANTASTIC!!!!

Paid $200+Shampoo & conditioningBlowoutsHairstyling
Angela12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mai is amazing great customer service cuts my hair amazing love Lilly Salon and love Mai highly recommend her and anyone at Lilly it’s a great place Always happy with my Hair when I leave

Paid $100–120Shampoo & conditioningHaircutHairstyling
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Oh my gosh! Run, don’t walk, and book your appointment with Anne Tower! LIFE CHANGING!!!! I have NEVER had a better hair cut. I have a lot of curly hair and her cuts are incredible!!! WOW- the layers, the debulking, the style, the way she works with my individual curls and texture. She’s an expert at suggesting…

Customer photo from Sarah's reviewCustomer photo from Sarah's review
Paid $180–200Shampoo & conditioningHaircutHairstyling
Janelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Loved everything about this salon - Belle was the best :)

Paid $200+HaircutHairstylingBalayage
Eileen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Jaimie is great!

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Sharon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service each and every time Lili Salon! Love Jules!

Paid $160–180HairstylingWaxing
Brent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always a good experience!

Paid $40–60HaircutHairstyling
Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Lisa is the consummate professional who always does an outstanding job.

Paid $200+Shampoo & conditioningHairstyling
MicheleLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I'm a New client and I am loving my hair cut that Tilly gave me. She fixed my pixie hair cut that another stylist at a competitor salon was not understanding to do. I love my hair 😍❣️. Thank you so much Tilly. Your a gem 💎. I have already scheduled my next appt with Tilly in June.

Paid $200+HaircutHairstylingService not listed
Penelope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Lili Salon Spa is a welcoming, full-service salon. Location is easy to find. Parking ramp (free) nearby. All employees I've interacted with were helpful and kind. Will definitely return and look forward to experiencing other services (I received a haircut).

Paid $40–60Shampoo & conditioningHaircutHairstyling
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been a Lili Salon Spa client for more than 15 years, and have had my hair cut by several stylists - all consistently excellent. However, Ian stands out amongst them all - - - he's the most skilled and gifted haircutter/stylist I've ever had, he's professional, he's client-focused and he's a genuinely good…

Paid $140–160Shampoo & conditioningBlowoutsHaircut
Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

If you need color or highlights run straight to Mariah! Love my hair ❤️

Paid $140–160Hairstyling
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Beautiful salon. Professional friend staff. My hairdresser Faye did an amazing job! Price point is perfect!

Shampoo & conditioningHaircutHairstyling
JamesLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Every visit to Lili Salon is great. Ian REALLY knows his stuff. If you’re looking for an expert hairstylist, he’s your guy. You WON’T be disappointed!

HaircutHairstyling
Kari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

If you’re looking for a hair stylist who is equal parts artist, magician, and therapist, look no further than Anne Tower. She somehow knows exactly what I want, even when I show up with a vague description like, “I want to look better, but not like I tried too hard.” Her cuts are always flawless, and her color work…

Paid $100–120Shampoo & conditioningHaircutHairstyling
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly. Helpful advise about hair products. Also, not pushy about buying. Felt so relaxed and very satisfied with service. Can't wait to come back .

Paid $40–60Shampoo & conditioningBlowoutsHairstyling
Molly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I love having Jamie color and cut my hair! The front desk girls were very friendly too.

Paid $200+Shampoo & conditioningBlowoutsHaircut
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mai is the best! Always on point with my hair cut.

Paid $200+Shampoo & conditioningHaircutHairstyling

Show more hairstyling reviews (65 more) →

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut242$32–$79
Shampoo & conditioning180$63–$139
Hairstyling85$30–$79
Blowouts77$43–$99
Manicure68$48–$79
Pedicure63$45–$81
Massage35$108–$168
Balayage26$170–$371

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