Experts Reviews · Company report
Lili Salon Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%9+1.3Replies to reviews 7%73+5.2Craft & service penalty93−0.7Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Lili Salon Spa

Chaska, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #87Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.8★ from 889 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lili Salon Spa is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lili Salon Spa is better than 77% of beauty salons.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lili Salon Spa is better than 93% of beauty salons.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lili Salon Spa is better than 9% of beauty salons.F
9
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lili Salon Spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lili Salon Spa is better than 73% of beauty salons.B
73

Reviews for your job

Customers hired Lili Salon Spa for 8 kinds of job.

Lili Salon Spa for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.65
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$48–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 15

All 68 Google reviews tagged “Manicure” · showing 60

Lori15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Talented and friendly staff. Douglas is gifted at cut and color! Amazing person.

Paid $200+Shampoo & conditioningBlowoutsEyebrow shaping
SusanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Lizzli offers top-notch manicure and pedicure services, consistently showing patience and perfection as I choose colors. I enjoy our conversations, and it’s evident she cares deeply for her family.

Paid $120–140PedicureManicure
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

As always Jaime is the best. She always makes me feel better when I leave.

Paid $40–60Shampoo & conditioningBlowoutsHaircut
Bev1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great pedicure !!…and manicure. Le June is so accommodating, kind & professional.

Paid $180–200PedicureManicureService not listed
mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great manicure!

Paid $40–60Manicure
Diane11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Cymbre takes great care of my nails Her manicures are super. I get many compliments on my nails. Cymbre is a true professional and so fun to talk with.

Paid $60–80Manicure
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Kyah always does such a great job

Paid $140–160PedicureManicure
LeAnn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Wonderful staff and products.

Paid $60–80Manicure
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ana is fantastic!

Paid $140–160Manicure
Roberta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Super. Regular weekly client of Lia

Paid $40–60Manicure
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Cymbre is the absolute best nail tech!

Paid $60–80Manicure
S10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very relaxing atmosphere and professional snd friendly staff.

Paid $120–140PedicureManicure
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The salon is beautiful and the concierge staff are very attentive. The salon has an excellent supply of products and services. The best part of my nail appointment experience is Sarah LeJeuene. I have been seeing her for manicure’s and pedicure’s for 30 years! She is a talented and creative perfectionist. Always…

Paid $160–180PedicureManicure
Marissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely amazing experience!

Paid $200+Acne treatmentsMassageManicure
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service

Paid $60–80Manicure
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leah is great!

Paid $120–140PedicureManicure
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have now worked with three different stylists at Lili and all have been absolutely excellent, and very skilled and gracious with my disabled sister. Equally great experiences with a manicure. Thank you so very much, it means a lot to us!

Paid $100–120HaircutManicure
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Just an excellent mani-pedi! Great attention to detail and very friendly.

Paid $140–160PedicureManicure
Jen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always a wonderful experience! Mina is amazing!

PedicureManicure
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lovely staff and great service!

Paid $140–160Manicure
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They take good care of you and see to the details!

HaircutManicure
Jean13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This was the best manicure I've ever had! Anna did a fantastic job. It is worth every penny.

Paid $60–80Manicure
Virginia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Marlen is fabulous. Nails are beautifully done and manicure lasts a long time. No chipping or peeling ever. Love the space here.

Paid $40–60Manicure
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Marlen does a wonderful job!

Paid $160–180PedicureManicure
Fiona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent experience. Very nice nail tech.

Manicure
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Lia was wonderful.

Paid $100–120PedicureManicure
MarjKLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mina was gentle with my injured toe and she is so professional! Thank you!

Paid $120–140PedicureManicure
Marybeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing technicians!

Paid $60–80Manicure
Margot4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome experience

PedicureManicure
AlaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

It was the worst experience for manicure and pedicure in my life they dont clean well and remove cuticles even i was shocked with the reviews and if u want to charge that high price for manicure at least u should have amazing work and very professional people not as if they r trainees … never again to be back

Paid $160–180PedicureManicure
L8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

JACQUELINE was amazing, she was so helpful and took special care of my nails making them look perfect for my wedding. She was helpful in all details and patience with me choosing a color.

Bridal servicesPedicureManicure
MargaretLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always on time , always professional , warm friendly atmosphere .

BlowoutsHairstylingHaircut
Les3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleasant, personable, friendly people and experience. We left very happy.

Paid $200+Shampoo & conditioningBlowoutsHaircut
K7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, lovely atmosphere, and super results!

Paid $100–120Shampoo & conditioningBlowoutsHairstyling
Maxiewex9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cymbre is talented, helpful, and fun to talk to.

Paid $80–100PedicureManicure
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★

The staff is amazing. The facility is very nice. I used the online appt app and the price posted was different then when I checked out. When I questioned what I thought I had booked verses what she was billing me; all receptionist said was “yea sometimes the app isn’t up to date” Little bait and switch to me.

Paid $120–140PedicureManicure
Jungeun9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I’m writing to express my disappointment with a recent experience at your salon involving a Mother’s Day gift I had arranged for my mother-in-law. Unfortunately, there was a mistake with the service, and when I called to address it, I was met with indifference. No apology was offered until I explicitly asked for…

Paid $40–60Manicure
Robin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arica did a fantastic job!

Paid $160–180PedicureManicure
Jude3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mina did my pedi/mani today She is absolutely amazing at what she does plus she is an incredibly kind soul. Always look forward to seeing her !

Paid $180–200PedicureManicure
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First time at Lili and the tonic barber, and I have to say I was blown away. My wife and I are newer to the area and wanted to try some places out to find our new spot as we like to pamper ourselves from time to time. We had facials and haircuts along with pedicures and everyone was very helpful and friendly. The…

Paid $80–100HaircutManicureShampoo & conditioning
SarahLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lizzli did excellent work on my nails! I will definitely be coming back to get my nails done by her again. I also get my hair regularly done by Mariah and will continue to see her for my haircuts and styling.

Paid $40–60HaircutManicure
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyah is amazing! She listened to my end goal and we came up with a plan to protect my nails while they grew out. We came up with another plan to continue to keep my nails healthy and beautiful! Love her work!

Paid $100–120Manicure
Gretchen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an awesome mani + pedi, including nail art!

Paid $140–160Manicure
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I received a great mani/pedi with Marlen! So attentive and made sure my mani/pedi were perfect 👌

Paid $120–140Manicure
Heidi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience at Lili. The front desk staff was professional and friendly. We had nail services and they were excellent. One of us had a blow out and again, great service. Highly recommend this day spa and look forward to returning and trying more services.

Paid $100–120ManicureBlowoutsService not listed
karl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyah is amazing! Great manicure!!!!!

Manicure
AyaLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyah did amazing job!👏🏻 Exactly what I asked for

Manicure
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All the service providers are great. I like Charlie for hair, Mina for nails and Terri for massage (upgrade to the CBD oil).

BlowoutsManicureMassage
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

I arrived to the salon early for my nail appointments & checked in at the reception desk. No one came to get me at my appointment time so I approached the desk again 15 minutes after my appointment time. The front desk worker was extremely rude & unapologetic. She then went to get the nail tech who didn’t even know…

ManicurePedicure
Melisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Probably the worst customer service I’ve ever received. I have been cancelled on, one more than one occasion. At the very last minute. Or I’ve been scheduled for a service, and when I show up, the tech I was assigned to, didn’t do that service. I’m patient and calm, but after the 4th last minute cancellation, I’ve…

Gel manicuresManicurePedicure
Lindsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Nails last about a week. They do have a great color selection and their service there is great, but it is way overpriced for how short the manicure lasts. Also, they use a hand file to take previous gel off, which hurts my nails and takes them months to feel great again. If you want to go here, just get regular…

Gel manicuresManicure
Alana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $180–200PedicureManicure
Gracea month ago★★★★★

Rating only, no written review.

PedicureManicure
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $140–160PedicureManicure
Holly10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $40–60HaircutManicure
Michelle6 months ago★★★★★

Rating only, no written review.

Paid $20–40Manicure
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Paid $100–120PedicureManicure
Tracey7 months ago★★★★★

Rating only, no written review.

Paid $40–60Manicure
Dr.11 months ago★★★★★

Rating only, no written review.

Paid $120–140PedicureManicure
Carola year ago★★★★

Rating only, no written review.

Paid $180–200PedicureManicure

Show more manicure reviews (8 more) →

Price

$116+43% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut242$32–$79
Shampoo & conditioning180$63–$139
Hairstyling85$30–$79
Blowouts77$43–$99
Manicure68$48–$79
Pedicure63$45–$81
Massage35$108–$168
Balayage26$170–$371

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