Junk removal service · Little Elm, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 62 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★137 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lionheart Hauling & Junk Removal five stars based on 137 reviews, noting the owner responds to all feedback. Customers frequently cite punctual same-day appointments, clear communication, and fair pricing for services like storage unit cleanouts and apartment hauling. Recurring themes include efficient handling of bulky items and professional conduct, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 137 reviews (100% five-star).
Reviews on this page: 137 Google reviews (124 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Furniture Removal Service serving Little Elm, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lionheart Hauling & Junk Removal: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lionheart Hauling & Junk Removal: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lionheart Hauling & Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–
Bar = this company · dark tick = category median.
Star ratings
137 Google reviews we collected
5.0of 5
5 stars137100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
100%praise
Praise334100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8224%
Price & value7121%
Staff & attitude5817%
Would recommend5416%
Quality & results4012%
Communication196%
Honesty & trust113%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thanks for great, friendly, timely and same day services.”
“I had a room full of bedroom furniture and knick knacks and they hauled it all away at a reasonable price.”
“Highly recommend very professional and competitive pricing”
“I really appreciate his help and would definitely recommend his services to anyone needing items removed.”
“Brandon and his team did a fantastic job of clearing 2 storage units for us.”
“Great communication, fair pricing and completely professional.”
“Am glad to have a local hauler I can trust and recommend to you.”
People customers mention
Brandon9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lionheart Hauling & Junk Removal for 1 kind of job. Pick one to see what they paid and said.
Jim9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Thanks for great, friendly, timely and same day services. Love the no hassle pricing and ease of doing business with the Lionheat Team.
Nicole6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great experience! Brandon was professional, friendly, and efficient. He arrived on time and made the process of hauling away my light fixture quick and hassle-free. I really appreciate his help and would definitely recommend his services to anyone needing items removed. I would absolutely use him again!
Madison2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Super courtesy, professional, and fast! I had a room full of bedroom furniture and knick knacks and they hauled it all away at a reasonable price. Will definitely be using this company again! Bonus that Brandon is (I think the owner) is very responsive.
Dayna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brandon and his team did a fantastic job of clearing 2 storage units for us. They worked fast and efficiently. Highly recommend and will use their service again.
Stephanie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We’ve used Lionheart Hauling and Junk Removal and had a great experience. They responded quickly, got us scheduled right away, hauled everything away, and cleaned up afterward. Fair pricing and a reliable team. 10/10 service—I’d definitely recommend them!
Wendy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lionheart: Best price, friendly, professional. Am glad to have a local hauler I can trust and recommend to you. I did the research. They’re the best. Call!
Thanks for great, friendly, timely and same day services. Love the no hassle pricing and ease of doing business with the Lionheat Team.
Response from the owner · 13 hours ago
Jim, thank you so much for the 5-star review! We really appreciate you choosing Lionheart Hauling & Junk Removal. Providing friendly, timely service with straightforward, no-hassle pricing is exactly what we strive for, and we’re glad we were able to take care of everything for you the same day. Thank you again for your business and for taking the time to share your experience. We truly appreciate it!
Steven Langella7 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Great experience! Brandon was professional, friendly, and efficient. He arrived on time and made the process of hauling away my light fixture quick and hassle-free. I really appreciate his help and would definitely recommend his services to anyone needing items removed. I would absolutely use him again!
Response from the owner · 6 days ago
Hi Nicole, thank you so much for taking the time to share this. It means a lot to us, and we're really glad everything went smoothly for you. Your kind words and trust in us are truly appreciated, and we look forward to helping you again whenever the need arises.
Madison Lowe2 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Super courtesy, professional, and fast! I had a room full of bedroom furniture and knick knacks and they hauled it all away at a reasonable price. Will definitely be using this company again! Bonus that Brandon is (I think the owner) is very responsive.
Response from the owner · 2 weeks ago
Madison, thank you so much for taking the time to share this. It really means a lot to us, and we're glad we could make the whole process easy for you. We look forward to helping you again whenever you need us.
Brandon Thoman - Owner
Dayna McMillan2 reviewsiTotal number of Google reviews Dayna has written across all businesses on Google Maps, not just this one.
Brandon and his team did a fantastic job of clearing 2 storage units for us. They worked fast and efficiently. Highly recommend and will use their service again.
Response from the owner · 2 weeks ago
Dayna, thank you so much for taking the time to share this. Your trust in us truly means a lot, and we're glad we could make the process smooth for you. We look forward to helping you again whenever you need us.
Stephanie Arias10 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
We’ve used Lionheart Hauling and Junk Removal and had a great experience. They responded quickly, got us scheduled right away, hauled everything away, and cleaned up afterward. Fair pricing and a reliable team. 10/10 service—I’d definitely recommend them!
Response from the owner · 3 weeks ago
Hi Stephanie, thank you so much for taking the time to share this. It really means a lot to us, and we're glad everything went smoothly from start to finish. Your kind words and recommendation go a long way, and we hope to help you again whenever the need comes up.
Jeffrey WolfLocal Guide · 23 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Great job cleaning out the apartment and storage unit.
Response from the owner · a month ago
All of us at Lionheart Hauling are thankful for your business and your trust in us to get the job done. We're glad we met your expectations while keeping the quote within range and completing the job in one day.
Wendy1 reviewiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Lionheart: Best price, friendly, professional. Am glad to have a local hauler I can trust and recommend to you. I did the research. They’re the best. Call!
Response from the owner · a month ago
Thank you so much for doing the homework and sharing what you found. Your trust means everything to us, and we're glad to have you in our corner.
Tiffany Travels-Edwards9 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Awesome professional service. Affordable pricing and great customer service. Quick and reliable.
Response from the owner · 2 months ago
Hi Tiffany, thank you so much for taking the time to share this. It means a lot to us, and we're glad you had a great experience. We hope to see you again soon.
Marcus Merritt6 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Brandon and his team were amazing throughout the whole process of taking my junk. They were responsive when I first reached out, available to come out the next day after first contacting, and even took a little bit more than I initially sent them for no extra charge. They were quick, efficient, and very nice people. Would highly recommend.
Response from the owner · 2 months ago
Marcus, thank you so much for taking the time to leave this kind review. It means a lot to us, and we're really glad everything went smoothly for you. Customers like you make our work genuinely enjoyable. We hope to help you out again someday.
