Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Litespeed Construction - Knoxville Roofing Contractor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty86−1.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Litespeed Construction - Knoxville Roofing Contractor

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 41 gutter cleaning · 4.9★ from 356 Google reviews

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Report card

Percentile vs other gutter cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Litespeed Construction - Knoxville Roofing Contractor is better than 91% of gutter cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Litespeed Construction - Knoxville Roofing Contractor is better than 92% of gutter cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Litespeed Construction - Knoxville Roofing Contractor is better than 86% of gutter cleaning.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Litespeed Construction - Knoxville Roofing Contractor is better than 100% of gutter cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Litespeed Construction - Knoxville Roofing Contractor is better than 100% of gutter cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Litespeed Construction - Knoxville Roofing Contractor is better than 96% of gutter cleaning.A
96

Reviews for your job

Customers hired Litespeed Construction - Knoxville Roofing Contractor for 8 kinds of job.

Litespeed Construction - Knoxville Roofing Contractor for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–5,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$354–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof damage repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Roof damage repair”

Leah15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Fred and crew from Litespeed Construction did an amazing job fixing my roof! Fred was professional and explained everything they were doing. I also appreciated how well they cleaned up afterwards, making sure all of the screws and debris were picked up.

Paid $1–5,000Great priceRoof damage repair
Bradly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Billy and Fred Russi were both great. Quality work. Easy to communicate with and just overall good experience. Wasn’t pressured into anything beyond the scope of what I called them out for. Explained things in a way that made sense and showed photos to back up their claims. Fair price and quick turnaround. Would use again anytime!

Paid $1–5,000Reasonable priceGutter installationRoof inspectionRoof repair
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The name says it all, super service super fast. Fred had me taken care of in no time. I had an estimate from another company and called Litespeed to talk to them because I thought it seemed a little high. Litespeed fixed me up next business day for 1/5th the cost. other company said it would be at least a week

Paid $1–5,000Great priceRoof repairRoof damage repair
Olivia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fred and his team did a great job repairing our roof leak and some other roof issues, even hitting spots we hadn’t noticed. Kirby gave us a great estimate and explained our options clearly. They were all very kind, professional, and worked quickly and thoroughly.

Reasonable priceRoof repairRoof damage repair
Kyle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Kirby was great at explaining what I needed to replace my old leaky roof and he gave me a great deal on it all! The crew (really everyone involved) were fast and professional. They did a great job cleaning up and making sure they installed everything well. I'd recommend them to anyone I know that needs a roof repair or guttering replacement.

Paid $10,000–12,000Gutter repairsRoof repairRoof installation
Corey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Our roof was damaged during a tornado and these guys saved the day. Great crew and owner, they were on time and work fast. Everyone I encountered was very nice. Definitely recommend.

Roof damage repairRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Austin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I manage one of the oldest buildings left standing in downtown Knoxville. In 2021, we reached out to several contractors to look at our roof. While others tried to get me to sign a $150-200k replacement deal, Kirby and his team guaranteed me they could get many more years out of our existing roof with a few repairs,…

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Quality+ Professionalism
Volsballin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our home was a part of the recent storm. Kirby came out and checked all the damage and took care of everything. I even received a follow-up after all the work was done to make sure I was happy with the service. Great owner who leads by example!

Gutter cleaningRoof damage repairRoof inspection+ Responsiveness+ Quality+ Professionalism
StaceyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic company. So responsive and so helpful with all our questions. Their work team was amazing and the work was completed quickly. They also worked with our insurance company which was incredibly helpful and ensured everyone was on the same page. Highly recommend this company.

Gutter repairsRoof damage repairRoof repair+ Responsiveness+ Punctuality+ Quality

Price

$8.8k+429% vs typical gutter cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 52%Reasonable 43%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair41$371–$2.7k
Roof installation28$9.9k–$20k
Roof inspection16—
Gutter repairs16—
Gutter installation15$8.8k–$14k
Roof repair for storm & wind damage14$371–$3.2k
Roof damage repair9$354–$1.7k
Gutter cleaning8—

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